Retired top-level DaimlerChrysler executives Tom McAlear and Tom Marinelli are in a new line of work, prompting a lot of interest and some envy from their former ranks. McAlear and Marinelli now are auto dealers. They are partners in Bossier...
Here's an opposing opinion to Mac Gordon's October, 2004 Ward's Dealer Business column (This One's a No-Brainer) advocating changes in laws so dealerships can sell vehicle insurance: As a fleet manager (for seven years) with a Ford dealer, and...
The Florida Supreme Court will hear oral arguments this month in the case of Stewart Toyota of North Palm Bay, FL vs. Raymond Ingalsbe and Kent Brown. If the court rules against the dealership, dealers may no longer have the right to settle legal...
A fascinating thing about dealers is how incredibly passionate they can be immediately before and after a meeting with their manufacturers. During the meeting, they all seem to shift into sales mode, and not a sincere sale either. During the...
Smart dealerships use the service department to maintain relationships with their customers. The cost of acquiring a new customer is far greater than the cost of maintaining an existing one. Yet simple customer retention doesn't have to cost a lot...