Steve Finlay

2655 articles by Steve Finlay

• Why are vehicle recall numbers so high?

  July 1, 2026

• For dealers and automakers alike, good service is good business

  May 19, 2026

• Build it and they will come? Not always in the auto biz

  April 14, 2026

• Dealers chafe as Scout Motors plans to sell cars factory-direct

  March 25, 2026

• How creating FordDirect helped avert a potential automaker-dealer showdown

  March 11, 2026

• Automakers and dealers rely on each other. Can they get along better?

  Feb. 19, 2026

• It looks like dealers’ facility upgrades do sell more cars

  Jan. 23, 2026

• Megadealer Rita Case still keen on car industry

  Dec. 2, 2025

• Online vs. phone: Who wins in service appointments?

  Oct. 1, 2025

• Add insurance to vehicle affordability concerns

  Sept. 22, 2025

• Dealer tool shifts one-time customers to repeat

  Sept. 18, 2025

• Negative Reviews Put Dealer Incentives at Risk

  Aug. 28, 2025

• Invisible Powerhouse: Parts Departments Drive Dealer Profits

  Aug. 13, 2025

• Fraudster Vanishes With Corvette; Capital One Strikes Back

  July 28, 2025

• Better Call Handling Boosts Service Loyalty, Study Finds

  July 21, 2025

• Cox Automotive’s President Steve Rowley: Tariffs, Tech and Resilience Define Today’s Market

  July 7, 2025

• Is Gut Instinct Dead in Auto Retail? Not So Fast

  July 2, 2025

• Tariff Tensions Make ‘American-Made’ More Than a Label

  June 17, 2025

• Kiosk Tech + Mobile Service = New Revenue Stream for Dealers

  June 16, 2025

• Brains Over Wrenches: Niello Builds Superstar Techs

  June 6, 2025

• Tariff Whiplash Hits Car Buyers: Dealers Can Be the Brake and the Beacon

  May 29, 2025

• Hybrid First, BEV Later: Dealers Should Expect to Travel a Stair-Step Path

  April 25, 2025

• Dealers Flip the Script: Car Buying Moves into the Fast Lane

  April 21, 2025

• Legendary Dealer Jack Fitzgerald, Jr. Dies at 89

  April 14, 2025

• Charged Uncertainty: Dealers Weigh In as Politics, Tariffs Cloud the Road Ahead

  April 3, 2025

• 89 and Driving Change: Jack Fitzgerald’s Push for Employee Ownership

  March 18, 2025

• The Wait That Costs: How Slow Sales Processes Sink Revenue

  March 12, 2025

• Click, Buy, Drive: The Future of Car Shopping is Omnichannel

  March 5, 2025

• Divided World, United Dealers: A Lesson in Resilience

  Feb. 26, 2025

• Steering Clear of Cyberthreats

  Feb. 19, 2025

• Driving Change: How Team Velocity’s CEO is Steering Auto Retail Into the Future

  Feb. 11, 2025

• As Auto Tariffs Loom, Dealers Should Brace for Lower Sales

  Feb. 10, 2025

• EVs, Tariffs and Tolls

  Jan. 27, 2025

• TrueCar 2.0 – Reinvented to Please Both Sides of the Deal

  Jan. 24, 2025

• More Reviews, More Complaints: The Double-Edged Sword of Customer Feedback

  Jan. 23, 2025

• It’s Time to Revolutionize Used-Car ROIs

  Jan. 22, 2025

• ‘A Train Wreck Coming’ Says NADA President on Federal EV Goals

  Jan. 21, 2025

• New Year, Old Tech Shortage

  Jan. 13, 2025

• Cybercrime Hits the Fast Lane

  Jan. 3, 2025

• Near-Prime Not So Bad; F&I Can Help; Are Zoomers Rich?

  Dec. 24, 2024

• EVs Here to Stay, But Not Tax Breaks

  Dec. 18, 2024

• Cars Are Great, Until They’re Not

  Dec. 17, 2024

• Mobility Options Hit a Speed Bump

  Nov. 26, 2024

• Do Your Customers Suffer From ‘Subscription Fatigue?’

  Nov. 21, 2024

• Car Dealers Praise ‘Power of the Phone’

  Nov. 20, 2024

• AM/FM Radio A-One for Most Drivers

  Oct. 28, 2024

• Prediction: Car Dealers Will Rely More on Predictive Analytics

  Oct. 21, 2024

• Batteries Included: Mastering BEV Sales

  Oct. 14, 2024

• Tune Up Service Managers’ Pitches to Recruit Techs

  Oct. 3, 2024

• Sticker Shock Jolts Consumers

  Sept. 23, 2024

• What’s Old Is New Again for Car Shoppers

  Aug. 12, 2024

• Higher Car Payments Stretch Budgets

  June 27, 2024

• Most ‘Most-American Vehicles’ Wear Foreign Badges

  June 18, 2024

• Auto Dealer Trifecta: Email, Text, Phone Online Shoppers

  May 9, 2024

• How to Turn, Turn, Turn Used Cars

  May 2, 2024

• 2023 Vehicle Recalls Set Near-Record

  May 1, 2024

• Start-Up Aims to Open Up Auto Dealer Floor Planning

  April 25, 2024

• Boosting Dealer Sales with CPOs

  April 15, 2024

• CDK’s New Virtual Assistant Aims Not to Goof Up

  April 9, 2024

• Sales Leads Caught in the Web

  April 1, 2024

• From Mom-and-Pop Car Lot to Major Dealership Group

  March 22, 2024

• Smartphones Become Automated Vehicle Inspection Systems

  March 21, 2024

• Near-Prime Not Nearly as Bad as Some Auto Lenders Think

  March 6, 2024

• Dealers Take CarNow Software for a Test Drive

  Feb. 29, 2024

• BEV Top Seller for This VW Dealership

  Feb. 28, 2024

• Many People OK With EVs; They Just Don’t Want One

  Feb. 26, 2024

• Jeep Lowers Prices in Bid for More Sales

  Feb. 26, 2024

• Cox Automotive Chief: Car Dealers ‘Meaningful’

  Feb. 22, 2024

• GM Dealers Keen on Return of Plug-In Hybrids

  Feb. 13, 2024

• New NADA Chairman Had Aspired to Be a Veterinarian

  Feb. 7, 2024

• GM President Confident Dealers Will Make Money on EVs

  Feb. 6, 2024

• BEN Opens AI Toolbox for NADA Attendees

  Feb. 2, 2024

• New Diagnosis Software Closes Trade-in Appraisal Gap

  Jan. 31, 2024

• Predicted APR Drop Expected to Spur Auto Sales

  Jan. 25, 2024

• Consumer Attitudes Shift Away From EVs, Toward Affordability

  Jan. 12, 2024

• Survey: Zoomers Are Top Age Group Paying Cash for Cars

  Jan. 9, 2024

• Toyota Expands Its Digital Auto Retailing Tool

  Jan. 3, 2024

• Auto Consumer Brand Loyalty Making Modest Rebound

  Dec. 22, 2023

• Consumers Giving Plug-In Hybrids a Second Look

  Dec. 20, 2023

• Auto Industry Plays ‘Complex Team Sport’

  Dec. 13, 2023

• Mercedes Dealership Will Put Vehicle Scanner to Work

  Dec. 11, 2023

• How Dealers Spark Enthusiasm in Their Technician Ranks

  Dec. 6, 2023

• Showrooms Come Alive With the Sound of Music

  Dec. 4, 2023

• Auto Reliability Rankings Reflect EV Growing Pains

  Nov. 29, 2023

• VW Stays Committed to BEVs

  Nov. 27, 2023

• How Green Is My Bank Account?

  Nov. 22, 2023

• Most EV Buyers Keep ICE Vehicles

  Nov. 8, 2023

• Southern California Toyota Dealers Try Interactive Ads

  Nov. 3, 2023

• Can Car Dealers Trust AI?

  Oct. 23, 2023

• Recon Work Requires Team Effort

  Oct. 18, 2023

• Caught in the Web

  Oct. 5, 2023

• Dealers May Want to Head to High School

  Oct. 4, 2023

• Machine Learning Teaches Scammers a Lesson

  Sept. 28, 2023

• ‘Be Afraid, Very Afraid,’ Car Dealers Told

  Sept. 26, 2023

• Stick Shifts Stick Around

  Sept. 22, 2023

• Car Dealer Exec: Tesla No Longer Only ‘Cool Kid’

  Sept. 14, 2023

• The Robots Are Coming

  Aug. 25, 2023

• Dealer Best Practices for Handling Recalls

  Aug. 24, 2023

• Used-Car Leasing ‘Gaining Traction’

  Aug. 14, 2023

• The Rich Are Different When It Comes to EVs

  Aug. 2, 2023

• Car Dealership Mechanics Win Video Prize Money

  July 28, 2023

• Skill, Science Drives Car Deliveries

  July 27, 2023

• Unlikely Winner in Near-Prime vs. Subprime Car Loans

  July 21, 2023

• Used-Vehicle Values Hit Pothole

  July 13, 2023

• Car Dealership EV Stocks Soar

  July 5, 2023

• Dealer Strategies to Keep, Motivate Technicians

  June 29, 2023

• Five Tips To Boost Success of Car Dealership Service Departments

  June 21, 2023

• Dealers Urged to Trumpet BEV Service Expertise

  June 20, 2023

• Dealers Can Ease Technician Shortage with Flexibility

  June 13, 2023

• Closer Car Dealer-OEM Collaboration Urged

  June 12, 2023

• Group 1 Ranks No. 1 in Handling Service Customer Calls

  June 8, 2023

• Lendbuzz Cuts Auto Loan Red Tape

  May 26, 2023

• Stellantis System Alerts Drivers of Nearby Emergency Vehicles

  May 25, 2023

• As Seller’s Market Abates, Car Dealers Lean on Consumer Data

  May 17, 2023

• Are EPA’s New Emissions Goals Too Much, Too Soon?

  May 11, 2023

• Auto Leasing Drops as Rates Rise

  May 10, 2023

• Top Five Car Dealership Compliance Violations

  May 9, 2023

• Who Does and Doesn’t Respond to Recall Notices?

  May 3, 2023

• Cars.com Isn’t What It Used to Be

  May 1, 2023

• Vehicle Prices Drop

  April 20, 2023

• Cars Are Antidotes to Angst

  April 12, 2023

• Car Dealer Prospecting Makes Comeback

  April 11, 2023

• Toyota Car Dealers: ‘We Want More Vehicles’

  April 7, 2023

• Cadillac Dealers First in Internet Lead Effectiveness

  March 31, 2023

• Gas Pumps at Car Dealerships? No. Charging Stations? Yes

  March 29, 2023

• Will U.S. Car Buyers Order…and Wait?

  March 23, 2023

• Mercedes Helps Ease a BEV Pain Point

  March 13, 2023

• Car Dealers ‘Optimistic, a Little Worried’

  March 8, 2023

• Car Dealership Staff Pitch in for UVeye

  March 6, 2023

• NADA, Urban League Team Up to Train Mechanics

  Feb. 24, 2023

• Car Dealers’ ‘Pricing Party’ May End Soon

  Feb. 9, 2023

• New NADA Chair Pohanka Champions Smoother Relations with Manufacturers

  Feb. 8, 2023

• Toyota Explains Why It Hasn’t Joined BEV Craze

  Feb. 7, 2023

• U.S. Auto Lenders Rely More on Alternative Credit Reporting

  Jan. 30, 2023

• Dealer Honored for Giving Generously, Embracing Technology

  Jan. 29, 2023

• NADA: Franchised Car Dealers ‘Crush’ Factory-Direct Rivals

  Jan. 28, 2023

• NADA Donates Vehicles for Police Undercover Work

  Jan. 28, 2023

• Who Should Get Data at Car Dealerships?

  Jan. 28, 2023

• Nissan Touts Its Improved Relations With Dealers

  Jan. 27, 2023

• Hyundai Resumes Fleet Business

  Jan. 27, 2023

• CarMax Debuts Enhanced Online Loan Pre-Qualifications

  Jan. 25, 2023

• How to Sell Battery-Electric Vehicles to Skeptical Customers

  Jan. 24, 2023

• Cox Automotive Calls Its Retail360 an Industry First

  Jan. 24, 2023

• What to Expect at the 2023 NADA Show in Dallas

  Jan. 13, 2023

• Safety Sells, But Explaining It to Car Buyers Is Challenging

  Jan. 11, 2023

• Some Car Dealers Sold on EVs, Others Not Buying In

  Jan. 5, 2023

• Forecast: Watch for Vehicle Demand to Dip  in 2023

  Jan. 3, 2023

• 2022 U.S. Auto Sales Expected to End on High Note

  Dec. 30, 2022

• Dealers Who Embrace Technology Thrive

  Dec. 29, 2022

• Innovative Car-Rental Firm Expands to Vehicle Subscriptions

  Dec. 20, 2022

• ‘Labor Shortage Here to Stay’

  Dec. 15, 2022

• Car Dealers Face Scammer Spike

  Dec. 5, 2022

• When Car Dealership Phone Calls Go Bad

  Nov. 29, 2022

• Hybrids Outdistance EVs, Others in Reliability Ranking

  Nov. 16, 2022

• New Voice-Assistant Device Built for Mechanics

  Nov. 9, 2022

• If a Car’s a Star, Say So in Creative Inventory Listings

  Nov. 4, 2022

• What Car Dealers Need to Service Electrified Vehicles

  Oct. 28, 2022

• Despite Unusual Market, Customers Say Car Buying Is Easier

  Oct. 24, 2022

• How Car Dealerships Can Avoid ‘the Great Resignation’

  Oct. 19, 2022

• Selling F&I Today and Tomorrow

  Oct. 10, 2022

• Software Specialist CDK to Open Car-Buying ‘Express’ Lane

  Oct. 4, 2022

• Human Touch in Car Retailing Not Necessarily Human

  Oct. 3, 2022

• ‘It’s in the Shop’ … Longer Than Ever

  Sept. 28, 2022

• Study Links Car Sales Success to Digital Due Diligence

  Sept. 20, 2022

• Chrysler 300 Goes Out With Big Hemi V-8

  Sept. 14, 2022

• New F&I Protection Plan Covers Catalytic Converter Thefts

  Sept. 9, 2022

• And the Winners (Well, Losers) Are…

  Aug. 23, 2022

• Auto Dealerships Can Become EV Experts

  Aug. 15, 2022

• In-Car Digital Wallets Ready to Open Up

  Aug. 9, 2022

• Investors Watch for Startup Red Flags

  Aug. 4, 2022

• Michigan Vies to Stay in Automotive Driver’s Seat

  Aug. 3, 2022

• ‘EVs for Millions, Not Just Millionaires’

  Aug. 2, 2022

• Car Rebates Rare These Days, But Expect Their Return

  July 21, 2022

• Cadillac Scores High, Startups Rank Low in Helping Customers

  July 18, 2022

• Experts Discuss Making Cars Inviting for Gamers, Moviegoers

  July 13, 2022

• Car Dealership Fixed Ops Expert: Warranty Costs Will Rise

  July 8, 2022

• Firm Opens Doors to Car Dealership Employment

  July 6, 2022

• Whether to Use Leather in Auto Interiors

  June 28, 2022

• File Taxes Online? Then Why Not Buy Cars That Way, Too?

  June 23, 2022

• VW Group Wins Informa Tech’s OEM of the Year Award

  June 22, 2022

• Bosch: A Forward-Looking 135-Year-Old Auto Supplier

  June 20, 2022

• Buckle Up for the Cabin of the Future

  June 14, 2022

• Puttin’ on the Ritz at Car Dealerships

  June 13, 2022

• Buick Wildcat Claws Back, Conceptually Anyway

  June 1, 2022

• How Car Dealers Can Make Great YouTube Videos

  June 1, 2022

• With Connected Car Radios, It’s Safety First, 78,000 Stations Second

  May 31, 2022

• How to Make EVs More Affordable

  May 26, 2022

• Poll: People Say Online Vehicle Financing Saves Time

  May 19, 2022

• New Twist in Automotive Recall Trends

  May 10, 2022

• Resourceful Car Dealers Write Rich ‘Auto-Biographies’

  April 28, 2022

• Car Dealers’ Journeys Change Along with Customers’

  April 21, 2022

• Cars.com Expands Offerings With Two New Acquisitions

  April 20, 2022

• Car Dealership Customers Want ‘Low-Effort’ Buying

  April 18, 2022

• Once Baffled by Gen Y, Auto World Pivots to Gen Z

  April 8, 2022

• Used EVs Score Well on Manheim Battery Tests

  April 6, 2022

• It’s an Odd Time for Automotive Marketers

  April 4, 2022

• Auto-Loan Scammers Staying Busy

  April 1, 2022

• New Software Guides Car Dealers Through Unfamiliar Territory

  March 29, 2022

• Five Barriers to EV Sales Breaking Out

  March 28, 2022

• Online Reviews Influence Car Dealers’ Service Customers

  March 23, 2022

• What Follows Auto-Inventory Dearth? Pent-Up Demand

  March 23, 2022

• International-Brand U.S. Auto Dealers Put on the Gloves

  March 18, 2022

• Twenty Years Later, RouteOne Innovations Keep on Coming

  March 15, 2022

• Incoming, Outgoing NADA Chairmen Have Their Say

  March 15, 2022

• Dealers React to Ford Creating Separate EV and ICE Units

  March 15, 2022

• Dealers Out to Prove They’re EV-Friendly

  March 14, 2022

• Formerly a Top Auto Exec, He’s Now Nation’s Top Dealer

  March 11, 2022

• Auto Lenders See Borrowers Less Hung Up About Privacy

  March 11, 2022

• Auto Dealers, Lenders Keeping an Eye on CFPB Again

  March 10, 2022

• Some Car Dealers Good, Some Not-So-Hot at Handling Internet Leads

  March 7, 2022

• GM Wins Top Loyalty Honors Amid ‘Volatile’ Market Conditions

  March 4, 2022

• Car Dealers on One Side, Shoppers on the Other

  Feb. 25, 2022

• Test Car ‘Drifts’ Autonomously in World First

  Feb. 23, 2022

• New OnStar Initiative Bases Insurance Rates on Actual Driving

  Feb. 18, 2022

• Nissan Shows Off Eye-Catching Trio of Frontier Concepts

  Feb. 17, 2022

• Auto Dealers Tell Jeep: ‘Give Us More’

  Feb. 14, 2022

• Facing Direct-Sales Disrupters, Car Dealers Can Stay Relevant

  Feb. 11, 2022

• AZ Car Dealer Goes A-to-Z With EVs

  Feb. 8, 2022

• Car Dealers Get Creative in Acquiring Inventory

  Feb. 4, 2022

• Flying Cars? What About Those Autonomous Vehicles?

  Feb. 3, 2022

• Fewer Vehicles, More Sales in Autonomous Age

  Feb. 1, 2022

• Ford Futurist: Disruption Becoming Routine for Consumers

  Jan. 31, 2022

• Fewer Car Owners Bash OEM Mobile Apps, but Problems Persist

  Jan. 27, 2022

• GM Catalog of 45,000 Parts Goes Online

  Jan. 21, 2022

• GM’s CarBravo to Offer Digital Used-Car Market

  Jan. 13, 2022

• GM Offers New Rewards Program, Credit Card

  Jan. 12, 2022

• Toyota Introduces Upscale 2022 Tundra Capstone

  Jan. 11, 2022

• Why Do Young People Want an EV? Because They’re ‘Cool’

  Jan. 11, 2022

• Survey Says AI Is A-OK With Car Dealers

  Jan. 6, 2022

• Vehicles Hard to Get, But Auto Financing Isn’t

  Jan. 3, 2022

• VW Invests $20 Million in Car Dealers’ EV Efforts

  Dec. 22, 2021

• Survey: Many Car Shoppers Want to Talk to F&I Managers

  Dec. 20, 2021

• Public Needs Crash Course on Self-Driving Vehicles

  Dec. 14, 2021

• Alfa Gets Amped, Readies to Go All-Electric

  Dec. 13, 2021

• CarMax Study Ranks Levels of Automotive Loyalty

  Dec. 9, 2021

• Toyota’s Chief Scientist: Avoid ‘Mono-Culture’ of EVs

  Dec. 7, 2021

• Selling Easy, Replenishing Stock Hard for Car Dealers

  Dec. 3, 2021

• TrueCar’s New Platform Does Full Transaction for Auto Dealers

  Nov. 30, 2021

• Car Dealers Shouldn’t Completely Emulate Amazon

  Nov. 24, 2021

• Car Dealers Speak Out on Staying Relevant

  Nov. 22, 2021

• Mainstream Automakers Perform High-Tech Juggling Act

  Nov. 16, 2021

• Car Dealers Influence EV Sales

  Nov. 15, 2021

• Study: Customer Satisfaction Holds Firm Despite Thin Vehicle Inventory

  Nov. 10, 2021

• Study Says EVs’ Service Costs Higher – at First

  Nov. 9, 2021

• After a Death in Minneapolis, Automakers Step Up Commitment

  Nov. 3, 2021

• High Prices Prompt Bad Reviews of Car Dealerships, Study Says

  Oct. 28, 2021

• Consumers Prepping for Car Dealership Visits Helps All Involved

  Oct. 27, 2021

• China Once Welcomed Western Businesses; Now It ‘Tolerates’ Them

  Oct. 25, 2021

• Exec Says GM Won’t Return to High-Inventory Days

  Oct. 22, 2021

• U.S. Car Dealership Customers Ripe for Purchase Ordering?

  Oct. 19, 2021

• Manheim Auction Creates EV Battery Health Reports

  Oct. 14, 2021

• Consumers Leaning More Toward Car Dealership Service Centers

  Oct. 13, 2021

• Odd Market Puts Car Dealers in Driver’s Seat

  Oct. 6, 2021

• Selling Carries on Despite Sparse Stock at Car Dealerships

  Oct. 4, 2021

• Stellantis Sees (RED) as a Worthy Cause

  Sept. 30, 2021

• How a Car Dealership Service Department Really Works

  Sept. 29, 2021

• Motor Bella Gets Lots of Praise – and Rain

  Sept. 22, 2021

• Trends and Tales from the Auto-Retailing Front

  Sept. 16, 2021

• Owner Appeal Survey: Mass-Market Vehicles Catching Up to Luxury

  Sept. 15, 2021

• Car Dealership Group Joins GM Program to Train Auto Techs

  Sept. 15, 2021

• Car Dealers Urged to Keep Some of Their Inventory

  Sept. 9, 2021

• Car Dealership F&I Menus Now Offer Vehicle Insurance

  Sept. 7, 2021

• Car Infotainment Issues Top Consumer Complaints

  Aug. 31, 2021

• Michigan Aims to Stay Dominant in Changing Transportation Times

  Aug. 25, 2021

• Tearing Apart Ford Mustang Mach-E, for Education’s Sake

  Aug. 24, 2021

• Turning the Digital Tables: Car Dealers Become Buyers

  Aug. 11, 2021

• How Car Dealers Can Keep, Win Back Service Customers

  Aug. 9, 2021

• Autonomous-Vehicle Demo Rides Proposed to Shape Public Opinion

  Aug. 9, 2021

• It’s an Unreal Way for Car Dealership Websites to Show Vehicles

  Aug. 6, 2021

• Team EV Accepts All Applicants

  Aug. 5, 2021

• How Car Dealers Can Handle an OSHA Visit

  July 28, 2021

• His Car Dealership Work, Resolve Led to Founding of Driven Data

  July 23, 2021

• Used-Car Buying ‘Frenzy’ Lets Up, But What a Ride

  July 14, 2021

• Chrysler Tops at Connecting EVs With Customers

  July 13, 2021

• Build-to-Order Gains Momentum at Long Last

  July 12, 2021

• Car Dealer Customers, Employees Are Different Today

  July 7, 2021

• Service Department: Major Road to Car Dealership Vehicle Sales

  July 6, 2021

• Women’s Leadership Ranks Grow in Auto Technology

  July 6, 2021

• Car Buying Frenzy Eases, But Auto Dealer Sales Remain Brisk

  July 1, 2021

• All-in With EVs? Not So Fast

  June 29, 2021

• Car Dealer Tells How to Connect With Customers

  June 24, 2021

• ‘Great Ideas Come from Everywhere,’ Says GM VP-Innovations

  June 22, 2021

• Burning Coal to Run EVs Doesn’t Cut It

  June 22, 2021

• Take Technology 1 Byte at a Time, Says Car Saleswoman

  June 11, 2021

• How Car Dealerships Can Stay Out of Trouble

  June 10, 2021

• CDK Buys Digital Auto Retailing Company Roadster

  June 8, 2021

• Most Car Dealers Say Digital Retailing Vital to Their Survival

  June 7, 2021

• Local Car Dealers Urged to Sell Long-Distance

  June 1, 2021

• What Do Holidays Have to Do With Car Buying?

  May 27, 2021

• Does One-Person Sales Model Work at Car Dealerships?

  May 24, 2021

• AI Aids Car Dealership Phone Skills

  May 20, 2021

• EVs Need Fewer Repairs, Right? Wrong, Says Study

  May 19, 2021

• Car Dealers Are ‘Amazing Entrepreneurs,’ Not ‘Bad Creatures’

  May 14, 2021

• ‘People Still Want to Go to the Car Dealership’

  May 4, 2021

• Tips for Car Dealers on Best Ways to Get Pre-Owned Inventory

  May 3, 2021

• Auto-Recall Attention Turns to Integrated Electronics

  April 27, 2021

• Auto Dealership Service Staffers Should Act Like Lt. Columbo

  April 26, 2021

• Will Digital Auto Retailing’s Current Popularity Wane?

  April 22, 2021

• What Women Car Buyers Want

  April 20, 2021

• Alfa Romeo’s New U.S. Chief Wants Dealers to Dive Into Digital

  April 16, 2021

• CarMax Sees Customers Returning to Dealerships

  April 15, 2021

• Customers Like Click-and-Brick Car Dealerships

  April 14, 2021

• Technology Dials Up Hybrid Radio

  April 12, 2021

• ‘Service Is Where the Money Is’ at Car Dealerships

  April 8, 2021

• Crazy, Hazy Days of Diesels Are Long Gone

  April 2, 2021

• Supplies Tight for Costly Vehicles; Econoboxes Linger on Lots

  April 1, 2021

• Porsche Puts Taycan EV in Its Subscription Fleet

  March 29, 2021

• Fleet-Service Provider Pivet Recruiting Auto Dealers

  March 26, 2021

• New Magna CEO Foresees Big Suppliers Becoming OEM Partners

  March 19, 2021

• How Car Dealers Can Win With VIN

  March 18, 2021

• How EVs Might Change Car Dealership Service Departments

  March 12, 2021

• Car Shoppers Want Financing Early On, Survey Indicates

  March 11, 2021

• Digital Auto Retailing Wonderful, Not Magical

  March 8, 2021

• Third-Gen Auto Dealer on Fast Track

  March 4, 2021

• EV Brand Polestar to Open 15 New U.S. Showrooms

  March 2, 2021

• Ford Futurist Keeps Eye on Gen Z Behavior

  March 2, 2021

• Vehicle-Service Customers Price-Conscious, Survey Says

  March 1, 2021

• Honesty Pays at Auto Dealerships, Say F&I Experts

  Feb. 26, 2021

• Industry Tailwinds to Offset Headwinds, Toyota Exec Says

  Feb. 24, 2021

• Dealers Can Reach Extra Bases on the Recall Field

  Feb. 22, 2021

• Car Dealers Acted Fast When COVID Came

  Feb. 19, 2021

• Bob Woodward Tells of Biden’s Long Negotiating Technique

  Feb. 11, 2021

• Car Dealer of Year Winner: ‘None Do It for Recognition’

  Feb. 10, 2021

• Car Dealers Called ‘Bulletproof Band of Brothers and Sisters’

  Feb. 9, 2021

• ‘Thoughtfulness’ a Job Requirement for NADA Chairman

  Feb. 9, 2021

• Survey: Car Dealership Callers Want Upfront Price Fast

  Feb. 5, 2021

• Some Car Dealers Cautious, Some Eye Growth in 2021

  Feb. 2, 2021

• In-Car Entertainment: Who Wins, Who Dares?

  Feb. 1, 2021

• AutoNation Exec Fixates on CX

  Jan. 29, 2021

• Automotive R&D Budgets Take a Hit

  Jan. 29, 2021

• Auto Dealers Fight the Fight – and Stay Sane

  Jan. 28, 2021

• Startup EV Maker Arrival Shuns Traditional Assembly

  Jan. 27, 2021

• Training Auto Techs Becomes Even More Challenging

  Jan. 26, 2021

• Revived Jeep Wagoneer Now in Big SUV Fight

  Jan. 21, 2021

• Six Auto Trends to Track in 2021

  Jan. 12, 2021

• Pivet-Motional Partnership Expected to Spur Robotaxi Services

  Jan. 8, 2021

• Keeping Car Dealership Workers Out of ‘Bermuda Triangle’

  Jan. 7, 2021

• Home Work Isn’t What It Used to Be

  Jan. 6, 2021

• Toyota, Lexus End Tough Sales Year on High Notes

  Jan. 5, 2021

• Car Dealers Should Walk the Walk, Online and Off

  Jan. 5, 2021

• Easing the Pain of Car Dealership Trade-Ins

  Dec. 17, 2020

• Toyota Aims to ‘Reimagine’ Minivan With 2021 Sienna

  Dec. 15, 2020

• Auto Suppliers Bloodied, But Not Beaten

  Dec. 11, 2020

• Lincoln Wins Owner-Satisfaction Race Among Luxury Brands

  Dec. 11, 2020

• Vehicle Shoppers Say Prices Up, Selection Down

  Dec. 7, 2020

• Americans Drive Less, But Still Value Their Vehicles, Survey Says

  Dec. 3, 2020

• The Action Heats Up Next Year, Ford Tells Car Dealers

  Nov. 24, 2020

• GM CTO: EV Price Parity Will Come Sooner Than Later

  Nov. 23, 2020

• GM’s OnStar Enters Auto Insurance Arena

  Nov. 18, 2020

• Are Democrats in Better Car-Buying Mood Than Republicans?

  Nov. 17, 2020

• Online Tools Help Car Dealers Retain Service Customers

  Nov. 16, 2020

• Today’s Car Dealership Customers Want More – and Get It

  Nov. 9, 2020

• Now-Famous ‘Stapler Close’ Came Out of Nowhere

  Nov. 5, 2020

• Car Dealerships Try New Ways to Sell Aftermarket Products

  Nov. 2, 2020

• New Car Dealership DMS Provider Challenges Veteran Players

  Oct. 29, 2020

• ‘Reading’ People Becomes Harder for Dealership F&I Managers

  Oct. 28, 2020

• Car Buying Predicted to Remain Mainly In-Store Vs. Online

  Oct. 27, 2020

• Lucid Motors Plans to Charge Up EV World

  Oct. 27, 2020

• COVID-19 Spurs Manheim Digital Auction Efforts

  Oct. 14, 2020

• Genesis Pursues Young Affluent Vehicle Buyers

  Oct. 13, 2020

• Is it Easier, Harder for Car Dealerships to Fix Modern Vehicles?

  Oct. 12, 2020

• Government Stimulus Checks Spur Auto Sales

  Oct. 9, 2020

• Car Dealership Service Customers Responsive to Texting

  Oct. 2, 2020

• My 48-Year Education

  Sept. 10, 2020

• High-Tech Vehicle-Inspection Supplier UVeye Eyes U.S. Growth

  Aug. 12, 2020

• Auto Dealership Literally Offers White-Glove Treatment

  Aug. 5, 2020

• 2020 NADA Chairman Ready to Lead – and Teach

  Jan. 13, 2020

• DealerSocket Plans to Acquire Auto/Mate

  Jan. 6, 2020

• 2019 Wards 10 Best UX Winner Video: Subaru Outback

  Oct. 22, 2019

• Uber Improves ‘Safety Culture’ in Aftermath of Fatal AV Accident

  Aug. 7, 2019

• Zero Traffic Fatalities an ‘Audacious’ But Doable Goal

  Aug. 7, 2019

• 2019 Wards 10 Best Interiors Video: Nissan Kicks

  June 21, 2019

• Why Cars Still Matter to Honda

  June 3, 2019

• ’18 Toyota Camry Interior Gets Delightfully Daring

  May 25, 2018

• ELS Studio 3D Sounds Like Good Idea for Acura RDX

  May 3, 2018

• New App Lets Car Dealers Create Fast, Content-Rich Listings

  May 2, 2018

• Company Goes from Cookies (the Edible Ones) to Computer Technology

  May 2, 2018

• Waves of Off-Lease Vehicles Keep Coming, But Now They’re Different

  April 27, 2018

• New CX Conference Joins 14th Annual TLS Event

  April 26, 2018

• New Product Aims to Help Car Dealers Get More Clicks on Their Own

  April 25, 2018

• More Types of Shoppers Get Financing, Then Pick Vehicle

  April 19, 2018

• Imagine a World Without Uber

  April 19, 2018

• Giddyup Call for Expediting Autonomous-Car Development

  April 17, 2018

• Vehicle Market Forecast: Partly Cloudy, Maybe Rain

  April 16, 2018

• Predictive Analytics Company Expands Into Customer Conquesting

  April 13, 2018

• Buick Hopes Encore Owners Will Buy Up to Envision

  April 12, 2018

• Automotive Lenders Warm Up to Alternative Credit Data

  April 11, 2018

• CDK: New Open Platform Set to Revolutionize Auto Retailing

  April 9, 2018

• Win at Auto Retailing? Become ‘Student of the Game’

  April 6, 2018

• Survey Says Consumer Desire to Own Vehicles High

  March 29, 2018

• Hyundai Intros EV That Doesn’t Try to Look Like One

  March 28, 2018

• In Unveiling All-New Altima, Nissan Touts Cars as Cool

  March 28, 2018

• Ford’s Farley: Dealers Great; Retail Changes, New Product Coming

  March 28, 2018

• All-New Lincoln Aviator Called ‘Seductive’ Not ‘Predatory’

  March 28, 2018

• Cadillac Eventually Will Intro Head-Turning Halo Car, Brand Prez Says

  March 27, 2018

• Time Dealer of the Year Shares Honors With Wife

  March 24, 2018

• Data Analytics Can ‘Democratize Decision-Making’ at Car Dealerships

  March 23, 2018

• Dealers Happy Despite Expected Sales Decline, says NADA Economist

  March 23, 2018

• Dealer Changes Along With His Customers

  March 23, 2018

• Online F&I Could Come With Risks to Sales

  March 23, 2018

• vAuto Hopes Voice-Enabled Nexi Becomes Talk of Town

  March 23, 2018

• Scott Painter Back With Used-Car Leasing for the Noncommittal

  March 22, 2018

• Three Consumer Trends to Watch in Auto Retailing, Financing

  March 21, 2018

• Despite Self-Driving Uber Fatality, Public Will Accept Autonomous Cars, GM President Says

  March 21, 2018

• FTC Blocks CDK From Buying Auto/Mate

  March 20, 2018

• Auto Dealer Left His Legacy in New York

  March 19, 2018

• Alcantara: A Synthetic That Touches Human Emotions, CEO Says

  March 19, 2018

• Benchmarking Other Auto Dealers Sometimes Becomes a ‘Trap’

  March 16, 2018

• WardsAuto Dealer Business Rides Again

  March 15, 2018

• Buick Regal GS Enjoys Life in the Fast Lane

  March 14, 2018

• Fear Factors Include Hissing Snakes and Computer-System Conversions

  March 9, 2018

• Toyota, Subaru and Honda Win Highest Trade-In Brand Loyalty

  March 8, 2018

• Cox Automotive President: Ditch the Hours-Long Car-Buying Experience

  March 6, 2018

• Dealership Study: Overactive Filters Block Some Legit Customer Leads

  March 5, 2018

• One Minute, 3 Pieces of Customer Info, a Motivated Thief

  March 2, 2018

• A Tale of Two Jeep Cherokees

  March 2, 2018

• Kia Salons Open at Select Shopping Malls

  Feb. 23, 2018

• Gen X Exerts Automotive Spending, Borrowing Power

  Feb. 20, 2018

• Hyundai Says Dealers Central to New Online Shopping Initiative

  Feb. 16, 2018

• From Inexperienced Car Dealer to Old Pro

  Feb. 16, 2018

• Dressed-Up Jeeps, Rams (and Even Pacificas) Look Great to Mopar Chief

  Feb. 16, 2018

• VW Tries to Score More Points in U.S.

  Feb. 9, 2018

• Nissan Partnership Gives Titan Pickups a Lift

  Feb. 8, 2018

• Personal Vehicles Will Stay Strong as Rides of Choice, Subaru Chief Says

  Feb. 8, 2018

• Ford Transit Connect Wagon: the Non-Minivan

  Feb. 8, 2018

• Lexus, Kia Score Big From Super Bowl Ads

  Feb. 6, 2018

• Automotive Modules Get More Complex to Meet OEMs’ Requirements

  Feb. 1, 2018

• Study Says Car Shoppers Want to Start Online, But End at Dealership

  Jan. 31, 2018

• World of Differences at Auto Dealerships

  Jan. 22, 2018

• Veloster Back, and With High-Performance Spinoff, Too

  Jan. 16, 2018

• Chinese Auto Maker Vows to Enter U.S. in Late 2019

  Jan. 16, 2018

• Fullsize CUV Would Fill Missing Spot in Lexus Lineup, Exec Says

  Jan. 16, 2018

• Consumers Will Buy Fewer Vehicles but ‘More Vehicle’

  Jan. 14, 2018

• Log on Rather Than Hop in for VR Dealership Test Drives

  Jan. 12, 2018

• Wanting Gross Profits and Fixating on Them Are Two Different Things

  Jan. 10, 2018

• L.A. Dealer Says It Costs $100 Million Just for the Dirt

  Jan. 5, 2018

• What Not to Do on a Dealership Test Drive

  Dec. 28, 2017

• Getting Auto Loan Once Took Hours; Now It’s Minutes

  Dec. 21, 2017

• Volvo Exec Survives Whirlwind Meetings With 300 Dealers

  Dec. 19, 2017

• Dealers, Pick a Business Model, Any Business Model

  Dec. 18, 2017

• Toyota Revamps How It Handles Goodwill Service Claims at Dealerships

  Dec. 14, 2017

• Automakers Urged to Create Used-Car Leasing Programs

  Dec. 13, 2017

• Car Dealerships Fail EV-Selling Test, Mystery-Shopping Study Indicates

  Dec. 12, 2017

• Students’ Winning Entries Become New Dealership Customer-Retention App

  Dec. 8, 2017

• Auto Dealership F&I Trends to Watch in 2018

  Dec. 7, 2017

• Volvo Intros Unique Subscription Service in Offbeat Way

  Nov. 30, 2017

• Nissan Brings ‘Star Wars’ to Dealerships

  Nov. 30, 2017

• Tracking Millions of Car Shoppers Beneficial Yet Daunting

  Nov. 30, 2017

• Mercedes Plans to Offer 50 Electrified Models By 2022

  Nov. 29, 2017

• Subaru Starts Thinking Big With 3-Row Ascent

  Nov. 29, 2017

• MKX Out, Nautilus In as Lincoln’s Midsize SUV

  Nov. 28, 2017

• Lincoln Rolls Out More Customer-Experience Programs

  Nov. 28, 2017

• Technology Sure Helps, But Dealers Sell the Cars

  Nov. 28, 2017

• Exec With ‘Love’ of Software New DealerSocket CEO

  Nov. 22, 2017

• NYC Dealer Trade Group’s New Chairman Big on Training, Education

  Nov. 17, 2017

• Digital Auto Retailing Undergoing Another Transformation

  Nov. 10, 2017

• Cars.com Users Rate Vehicles, Dealerships – and Now Individual Salespeople

  Nov. 8, 2017

• At Age 41, Honda Accord Looks, Feels and Drives Great

  Nov. 8, 2017

• Days Over for Stocking Used-Car Lot By Gut Instinct

  Nov. 6, 2017

• Five CRM Mistakes Dealerships Should Avoid

  Nov. 3, 2017

• Automotive Author Tackles Topics Some Dealers Don’t Want to Talk About

  Nov. 2, 2017

• Auto Dealers Should Avoid Asking the Obvious

  Oct. 30, 2017

• Prospects of Car-Dealership Work Scare Off Many Job-Seekers

  Oct. 23, 2017

• Lightning-Fast Dealership Follow Ups Can Creep Out Customers

  Oct. 19, 2017

• A Hurricane Is Coming, Let’s Go Car Shopping

  Oct. 18, 2017

• Car-Shopping Activity Takes a Holiday of Sorts on Columbus Day Weekend

  Oct. 17, 2017

• NADA Steps Up Opposition to Stair-Step Incentives

  Oct. 10, 2017

• Genesis G70 New Kid on Block Plays Grown-Up Role

  Oct. 10, 2017

• Self-Driving Cars Must Avoid Psyching Out Occupants

  Oct. 5, 2017

• Educating Rather Than Hard-Selling Connects With F&I Customers

  Oct. 2, 2017

• Cruising Delightful in Lincoln’s Flagship

  Sept. 29, 2017

• Digital Customers Want Full Monty of Functionality

  Sept. 27, 2017

• Success Depends on Both Brand and Product, Says Genesis Chief

  Sept. 25, 2017

• Genesis Launches New Luxury Car With Korean Pride

  Sept. 25, 2017

• Four Reasons for Auto-Dealer Optimism

  Sept. 18, 2017

• Three Women Lead Fast-Growing Car Dealership

  Sept. 15, 2017

• Customer Satisfaction for Its Own Sake Misses Point

  Sept. 12, 2017

• Radio Industry Sends Signal to Automotive Advertisers

  Sept. 11, 2017

• Auto-Loan Balances Hit Record $1.1 Trillion

  Sept. 7, 2017

• Big Story: Dealers Love/Hate Third-Party Lead Providers

  Sept. 5, 2017

• Expect Post-Hurricane Car-Buying Surge

  Aug. 31, 2017

• ’18 Infiniti Q50 Shows How Far Vehicle Engineering Has Come

  Aug. 29, 2017

• Customer Relationship Management Simple, Sort Of

  Aug. 24, 2017

• Son of a Superstar Car Salesman Talks About Lessons Learned

  Aug. 21, 2017

• He Pioneered Dealership Customer Experience Six Decades Ago

  Aug. 17, 2017

• A Spearheader of Online Auto Auctions Disproves the Doubters

  Aug. 16, 2017

• Google Capable Not Only of Search, But Search and Destroy

  Aug. 15, 2017

• Dealership Fixed Ops Outmuscle But Don’t Outhustle Competitors

  Aug. 14, 2017

• Ally Offers F&I on Internet Used-Car Marketplace

  Aug. 11, 2017

• Firm Rides High on Dealer We’ll-Come-to-You VIP Trend

  Aug. 10, 2017

• Automakers Risk Becoming Infatuated With Their Work

  Aug. 8, 2017

• Why Auto Stock Prices Struggle

  Aug. 3, 2017

• Me and My PHEV Minivan (But No Prisoners)

  Aug. 3, 2017

• Three Developing Trends Shape Future Automotive Interiors

  Aug. 2, 2017

• French Automaker PSA Maps Out North American Reentry

  Aug. 2, 2017

• NADA Fears Fuel Regs Will Hurt Many Car Shoppers

  Aug. 2, 2017

• SUV Popularity Goes Global

  Aug. 1, 2017

• BMW: Pricey Carbon Fiber Losing Some Appeal

  Aug. 1, 2017

• Do Weight Losses Make Today’s Cars Less Safe?

  Aug. 1, 2017

• Synthetics to Elbow Out Leather, Interiors Exec Predicts

  July 31, 2017

• ‘Little Engine Plant That Could’

  July 31, 2017

• Auto Industry Faces Apprentice Crisis

  July 31, 2017

• Top-Dog Dealer Tells How to Get Customers to Show Up

  July 28, 2017

• How the Car Dealership Customer Experience Got So Good

  July 27, 2017

• Consumers Pretty Good at Self-Evaluating Trade-Ins

  July 25, 2017

• Great Product Counts, But So Do Customers, Cadillac Marketer Says

  July 19, 2017

• As Lending Goes, So Goes the Auto Industry

  July 14, 2017

• Why Car Dealership Staffers Should Follow Sales Process

  July 13, 2017

• What Car Dealers Can Learn From Trump and Clinton

  July 12, 2017

• It Just Got Easier to Track Consumers’ Offline Car Dealership Visits

  July 11, 2017

• Sales Down, Incentives Up and Credit Scores Fall, But Not to Worry

  July 6, 2017

• CDK Doesn’t Want to Be All Things to All People

  July 6, 2017

• The Big Story: Meet Your Friendly F&I Manager – Five States Away

  July 5, 2017

• ‘Getting to a No-Haggle Model’ at Car Dealerships

  June 29, 2017

• He Gets Car Dealership VIP Treatment But It Takes Too Long

  June 22, 2017

• Subprime Becomes Too Rich for Some Lenders’ Blood

  June 16, 2017

• Engine Downsizing Comes With Downside

  June 15, 2017

• Potential Lean Car Dealer Stocks Defy Customer Wants

  June 13, 2017

• Car Dealer Knows What Customers Want; So Do They

  June 8, 2017

• Warning to Dealership Salespeople: If You Act Like a Robot, One Could Replace You

  June 1, 2017

• Auto-Retailing E-Contracting Gains Traction – Finally

  June 1, 2017

• Ebbing Auto Sales Be Darned, Innovative Dealer Has Big Plans

  May 25, 2017

• Automotive Info Tech Giant CDK to Acquire Auto/Mate

  May 24, 2017

• Automakers Assemble Them, He Takes Them Apart

  May 23, 2017

• Worst-Case: Hacker Sends Self-Driving Car Off Cliff

  May 17, 2017

• What Do Car Consumers Really Want?

  May 15, 2017

• Now It’s User Experience First, Technology Second

  May 9, 2017

• The Big Story: Time Traveling to Dealership of the Future

  May 8, 2017

• Maserati Uses Brand’s DNA to Create Posh SUV Interior

  May 4, 2017

• Footwear Came in Handy, But Shoe Boxes Were Vital

  May 3, 2017

• Party Isn’t Over, But Kia’s U.S. Sales Cool Down

  May 1, 2017

• Customer Experience Summit ‘Makes Sense’

  April 27, 2017

• Tough Selling EVs When Gasoline Cheaper Than Water

  April 26, 2017

• Ex-Dealership Salesmen Create Leading-Edge Tech Firm

  April 24, 2017

• Lincoln Offers Chauffeur Service to Owners

  April 19, 2017

• Complete Digital Car Buy Year Away, Says Cox Automotive Exec

  April 18, 2017

• Genesis Debuts SUV (CUV) Fuel-Cell (Hybrid) Concept

  April 13, 2017

• Subaru Just Fashionably Late to 3-Row CUV Party?

  April 12, 2017

• Border Tax Would Cause ‘Calamity,’ Says NADA President

  April 12, 2017

• Redone Lincoln Navigator Goes for ‘Quiet Luxury’

  April 12, 2017

• Tesla Overvalued, GM Undervalued, Says AutoNation CEO

  April 11, 2017

• Ford Sales Chief: SUV Craze More Than Passing Fancy

  April 11, 2017

• Mazda MX-5 RF Looks Bad, But Doesn’t Bite

  April 7, 2017

• Technology Helps Sell Vehicles, says NADA Chief

  April 6, 2017

• NADA Predicts Not-Bad 17.1 Million Year for Auto Sales

  April 5, 2017

• Autotrader Looks for Serious Shoppers’ Buying Triggers

  April 4, 2017

• The Big Story: Does Cadillac Have Too Many Dealers? Yes and No

  April 3, 2017

• Money Isn’t Everything at Car Dealerships

  March 31, 2017

• In Digital World, Big-Game TV Spots Just the Start

  March 29, 2017

• It’s Not That Auto Dealers Hate Regulations

  March 28, 2017

• ‘Rock Star-Wanted’ Dealer Job Listings Appeal to Men, Not Women

  March 24, 2017

• ’17 Mazda CX-5 No Joke

  March 23, 2017

• Differences Between Good and Bad Car Leases

  March 21, 2017

• Novel App Links Car Shoppers With Lenders, Dealers

  March 15, 2017

• Dealership Internet Effectiveness Has Long Way to Go

  March 13, 2017

• Mazda Gets Respect, Now It Wants More Sales

  March 10, 2017

• Regulatory Relief Might Be Less Than Auto Dealers Think

  March 1, 2017

• Supersized Tablet Leaves Mark on Auto Retailing

  Feb. 28, 2017

• Auto Dealer: Gen Y Articulates What Every Buyer Wants

  Feb. 27, 2017

• Manheim Plans More ‘Auto Auctions in a Box’

  Feb. 27, 2017

• Loyalty Isn’t What It Used to Be

  Feb. 17, 2017

• Amazon-Like Selling Comes to Dealership F&I Departments

  Feb. 16, 2017

• Reporter Turned Executive: ‘Ask Questions, Learn a Lot’

  Feb. 15, 2017

• Dealertrack’s New DMS Add-On Comes With Coaches

  Feb. 14, 2017

• Which Comes First in Customer Reviews, the Car Dealership or the Salesperson?

  Feb. 9, 2017

• Super Bowl Auto Advertisers Score Big Time

  Feb. 7, 2017

• The Big Story: Behind the Scenes of the F&I Innovator of Year Contest

  Feb. 6, 2017

• Car Dealers’ Offspring Discuss How to Keep It Together

  Feb. 2, 2017

• Cadillac Carries On With New Dealer-Compensation Project

  Jan. 28, 2017

• Car Dealer of Year Began Selling Cars, Helping Others at Young Age

  Jan. 28, 2017

• Strike Up the 72-Piece Band, NADA’s in Town

  Jan. 27, 2017

• AutoNation Will Brand Its Own Auto-Parts Line

  Jan. 27, 2017

• Expect Banner Year for Car Dealership Buy-Sells

  Jan. 27, 2017

• Strike Up the Dixieland Band, It’s Show Time for NADA

  Jan. 27, 2017

• Surprised on Nov. 8, Trade Group Representing Auto Lenders Now Sees Opportunity

  Jan. 26, 2017

• Used-Car Deals Attract Consumers With Great Credit

  Jan. 26, 2017

• Subprime Doing Fine, But Thanks for Asking

  Jan. 25, 2017

• People Say Darnedest Things in Auto Dealership Customer Surveys

  Jan. 17, 2017

• Startup Touts First-Ever Digital License Plate

  Jan. 13, 2017

• NADA President Says Automaker Pricing ‘Schemes’ Fuel Consumer Distrust of Car Dealers

  Jan. 11, 2017

• Steel Industry Makes Presence Known at Auto Show

  Jan. 10, 2017

• Code Red: Kia Brings in the Stinger

  Jan. 10, 2017

• Daimler Chief Plays Dual Role of Champ and Diplomat

  Jan. 9, 2017

• Trump’s Auto Tariff Threats May Face Reality Checks

  Jan. 8, 2017

• When They’re Ready to Buy They’re Really Ready

  Dec. 20, 2016

• Digital ‘Natives’ and ‘Laggards’ Shop for Cars Differently

  Dec. 19, 2016

• Exec Runs Company With ‘Evangelistic Spirit’

  Dec. 16, 2016

• Former Teacher Wants Her Car Dealership to Get A+

  Dec. 12, 2016

• Good Auto Mechanics Are Hard to Find These Days

  Dec. 9, 2016

• More Car Loan Rate Shoppers Turning to Credit Unions

  Dec. 7, 2016

• No Flying Burritos in This Car Dealership Department

  Dec. 5, 2016

• Marketing to Millennials for Suckers

  Dec. 1, 2016

• Show, Tell and Sell

  Nov. 29, 2016

• Group of Lexus Dealers Out to Change a Thing or Two

  Nov. 28, 2016

• Technology Aims to Ease F&I’s Boxed-In Syndrome at Car Dealerships

  Nov. 17, 2016

• Car Dealer Cause-of-Month Project Wins Best-Idea Contest

  Nov. 14, 2016

• More Car Dealers Employing Product Specialists

  Nov. 10, 2016

• Best and Worst of Automaker Recall Rates

  Nov. 10, 2016

• Genesis Playbook Includes More Vehicles, Fewer Dealers

  Nov. 4, 2016

• Car Dealer Business Hurt in Battleground States

  Nov. 3, 2016

• Consumer Matchups: Hyundai-Gambling, Subaru-Acupuncture, Chevy-Hunting, Infiniti-Pedicures

  Nov. 2, 2016

• Mazda Plans to Move Upmarket

  Oct. 28, 2016

• Megadealer Lauds the Joy of Car Buying

  Oct. 26, 2016

• The Big Story: Today’s Hackers Use ‘Soft’ Approach

  Oct. 24, 2016

• Costly Lesson Shows No Car Dealer Can Fly Under Radar, Attorney Says

  Oct. 17, 2016

• Car Dealer Group Makes Most of New Lease on Life

  Oct. 14, 2016

• Economist Doesn’t Expect Automakers to ‘Go Crazy’ With Incentives

  Oct. 11, 2016

• ’17 Infiniti Q60: Good Looks, Great Personality

  Oct. 11, 2016

• Dealers Play Big Role in Whether Drivers Use Latest Vehicle Technology

  Oct. 10, 2016

• More Internet Users Take Express Lane on Car-Buying Journey

  Oct. 7, 2016

• DealerSocket: New CRM/DMS System Easier to Use

  Oct. 4, 2016

• Continental Shows Off Its Latest Self-Driver

  Oct. 4, 2016

• VW Alltrack’s Amazing Feat: Making the Station Wagon Cool, Rugged

  Oct. 3, 2016

• Self-Driving Cars Remain Mystery to Many Americans

  Sept. 28, 2016

• VW Beetle Strives to Stay Young at Age 78

  Sept. 27, 2016

• The Big Story: Car Dealers Stuck Paying Staff ‘Turnover Tax’

  Sept. 26, 2016

• Women in Majority as Car Buyers, But Not as Dealership Employees

  Sept. 20, 2016

• AWD, Not Diesels, in VW’s Immediate Future

  Sept. 16, 2016

• Dealership Creates Service Dept. Assembly Line

  Sept. 13, 2016

• Ally Launches First-Ever Unified Ad Campaign

  Sept. 9, 2016

• King-Sized Dealership Goes Up in Queens

  Aug. 31, 2016

• Bark If You Like SUVs

  Aug. 26, 2016

• Consumers Want Shorter Car Leases, Survey Says

  Aug. 24, 2016

• Lincoln Winner, VW Loser in Happy-Customer Index

  Aug. 23, 2016

• Schooled in Chemistry, Physics and Car Dealerships

  Aug. 22, 2016

• Dealers Laud Mercedes, BMW Financial Units the Most

  Aug. 17, 2016

• Car Dealership Sales Assistant Tiffany Is Cheerful, Helpful and Unreal

  Aug. 12, 2016

• Vets Training as Techs Get Dealership Scholarships

  Aug. 10, 2016

• He Stopped ‘Selling’ and Sold More Cars

  Aug. 8, 2016

• Why Auto Industry Fails to Impress Stock Market

  Aug. 4, 2016

• CAR Study Says Sharing Services Won’t Hurt Auto Industry

  Aug. 3, 2016

• Gov. Snyder: Let It Snow, Let It Snow, Let It Snow

  Aug. 3, 2016

• Wall Street Analyst Bullish on Pickups

  Aug. 2, 2016

• Different Economists, Different Auto-Sales Outlooks

  Aug. 2, 2016

• Reigning Champ Steel Faces Lightweight Contenders

  Aug. 1, 2016

• Mercedes Manufacturing Gets More Say in Vehicle Development

  Aug. 1, 2016

• Blood, Sweat, Tears and Bourbon Went Into Building Lexus Plant

  Aug. 1, 2016

• Device Tells Drivers, Dealers When Something’s Wrong

  Aug. 1, 2016

• Automotive VR Ready to Blast Off, Evox Execs Say

  July 25, 2016

• Infiniti Uses Industry-First App to Speed Up Car Buying

  July 22, 2016

• Manheim Expands A-to-Z Inventory to Car Dealers

  July 20, 2016

• Gong Wrong at Car Dealerships

  July 19, 2016

• Car Dealership Goes From Mistrusted to Likeable

  July 18, 2016

• As Vehicle Prices Rise, So Do Loan Lengths

  July 12, 2016

• Mystery Shoppers Put Tesla Dealerships in Cellar – Again

  July 11, 2016

• Lincoln Dealers Pack Up for House Calls

  June 30, 2016

• Dealers Light on Website Service-Department Content

  June 29, 2016

• Lincoln First to Offer Pickup, Delivery Service

  June 28, 2016

• Hard-Charging Dealer Tries to Make It Fun

  June 24, 2016

• He’s Seen the Enemy, and It’s Tesla

  June 22, 2016

• Four Ways Car Dealers Can Boost Inventory Profits

  June 16, 2016

• Harvard MBA With New Ideas Changed Auto Retailing

  June 13, 2016

• Car Dealer Sees Himself as ‘Life Improvement Specialist’

  June 10, 2016

• Some Lenders Relax Standards Too Much, Dealer Says

  June 3, 2016

• Once Near-Dead, Leasing Hits All-Time High

  June 2, 2016

• Tandem Auto Conferences Tackle Today’s Topics

  June 1, 2016

• Words That Work in Car Dealership E-Mails

  June 1, 2016

• Minus the ‘Electronic Curtain,’ Technology Helps Car Financing

  May 25, 2016

• What to Do About Faltering Fred in F&I

  May 23, 2016

• Which Vehicle Segment Will Take Biggest Residual Hit?

  May 18, 2016

• Car Price Remains Important, But Not at All Costs

  May 13, 2016

• Sit Back, Relax and Enjoy the Car Interior

  May 12, 2016

• Powerful Personalization Hits Auto Industry

  May 12, 2016

• What Future Car Consumers Want

  May 11, 2016

• Not All Car Dealers ‘Get’ Reynolds All-in-One IT System

  May 6, 2016

• Up, Up and Away for Maxima

  May 5, 2016

• Family Matters in Car Dealership World

  April 29, 2016

• For Car Dealers, Consumer Satisfaction Pays

  April 28, 2016

• Ally Steps Up Customer Communications

  April 20, 2016

• Most Polled Lenders Say Auto Financing Will Increase

  April 15, 2016

• ‘Real People’ Desires Vs. ‘Tech Geek’ Assumptions

  April 13, 2016

• To De-clutter Car Cockpits, Just Say ‘No’

  April 12, 2016

• Are Car Dealership Values Peaking?

  April 11, 2016

• NADA Chief Not Hung Up With Modern Technology

  April 8, 2016

• Manheim: Shared-Platform Car Auctions Will Happen

  April 3, 2016

• Twists, Turns (and One Fall) For Outgoing NADA Chief

  April 2, 2016

• Dealers Want VW to Fix Their Financial Damage

  April 2, 2016

• Bankers Fret About Uber-mobile Lending

  April 1, 2016

• Dealer of the Year Had Humble Start

  April 1, 2016

• Party’s Over for High Used-Car Prices

  April 1, 2016

• Future Telematics Could Aid Vehicle Appraisers

  March 31, 2016

• Ins and Outs of Car Buying Differ Greatly

  March 31, 2016

• Feeling Right, Lenders Fight Federal Regulator

  March 30, 2016

• Take a Deep Breath Wall Street

  March 30, 2016

• TrueCar Tries to Patch Up Dealer Relations, Again

  March 27, 2016

• Despite Lack of Demand, Mitsubishi Debuts New PHEV

  March 25, 2016

• Auto Dealers Poised to Fix Cars of Tomorrow

  March 24, 2016

• New Mazda MX-5 RF Crosses Over to ‘Dark’ Side

  March 24, 2016

• Maserati Blows Into Premium-SUV Market

  March 24, 2016

• Nissan Bills ’17 GT-R as One Powerful Daily Driver

  March 24, 2016

• Toyota Plug-In’s New Name Aims To Clear Up Confusion

  March 23, 2016

• Gen Z Could Make Auto Sales Zoom

  March 16, 2016

• First Reviews: Staff Loves Redone Car Dealership

  March 16, 2016

• Car Dealership One of Florida’s Biggest Polling Places

  March 14, 2016

• Car Dealerships Hot Properties

  March 10, 2016

• Study Says Ride Sharing Poses No Threat to Car Sales

  March 10, 2016

• Auto Dealerships Offer Loans for Repair Work

  March 9, 2016

• Car Dealership Kiosks Are Back Bigger Than Ever

  March 9, 2016

• New Digital Product Lets Car Dealers Sell in Their Sleep

  March 7, 2016

• Study Shows Vast Variability in How Car Dealers Field e-Inquiries

  March 7, 2016

• Cars, Not Planes, Worry Safety Council Chief

  March 2, 2016

• Blind Digital Developer Dale Pollak Tells How He Does It

  Feb. 29, 2016

• Big Trucks Dominate List of Long-Lasting Vehicles

  Feb. 26, 2016

• Automakers Cover Dealers’ Digital Ad Costs

  Feb. 25, 2016

• Ultra-Luxury SUV Meets Dune-Buggy Set

  Feb. 24, 2016

• Bentley SUV’s Two Standouts Not Readily Seen

  Feb. 18, 2016

• Today’s Kids Like Toyota, So Who Needs Scion?

  Feb. 16, 2016

• Doomed Chrysler Car Gets Place of Honor

  Feb. 12, 2016

• Bentley’s First-Ever SUV ‘No-Brainer,’ CEO Says

  Feb. 12, 2016

• Ford Exec Tries to Debunk Two Modern Myths

  Feb. 11, 2016

• All-New Kia Niro Aims to Spice Up Eco-Vehicle Market

  Feb. 11, 2016

• Nissan Goes Upscale With New Armada SUV; Aims at Chevy Tahoe

  Feb. 11, 2016

• Car Dealers Urged to Market to ‘Magical’ Brain

  Feb. 2, 2016

• Consumers Look for Fast, Easy Phone-Car Integration

  Feb. 1, 2016

• Hella Develops Illuminating Way to Warn Drivers

  Jan. 29, 2016

• Automotive Training Center Idea Stemmed From Contentious Meeting

  Jan. 21, 2016

• GM Touts Online Initiative as Helping Buyers; It Also Helps Sellers

  Jan. 14, 2016

• Car Dealer Inventory Photos Should Click With Customers

  Jan. 14, 2016

• Google Self-Driving Car Passes Woman-in-Wheelchair-Chasing-Duck Test

  Jan. 13, 2016

• AutoNation CEO Warns of Sales Plateau

  Jan. 12, 2016

• Kia Concept CUV Upstages Refreshed Compacts

  Jan. 12, 2016

• New Infiniti Q60 ‘Sends Message,’ CEO Says

  Jan. 12, 2016

• Volvo Plays It Safe with Unveiled S90 Sedan

  Jan. 11, 2016

• Getting to Know Customers Before They’re Customers

  Jan. 11, 2016

• Remarketers Brace for Waves of Off-Lease Vehicles

  Jan. 8, 2016

• Online Video: ‘Test Drive’ Before Test Drive

  Jan. 5, 2016

• Right-Click, Left-Click World of F&I

  Dec. 30, 2015

• Hispanics Receptive to Auto Ads, Say Marketers

  Dec. 29, 2015

• Infotainment Systems Can Turn Off Some Car Owners

  Dec. 18, 2015

• DealerSocket Considers Where to Plug In Next

  Dec. 14, 2015

• Fed Rate Increase Could Cut Vehicle Demand

  Dec. 11, 2015

• Road to Car Sale Twists and Turns Today

  Dec. 11, 2015

• Rise and Fall of Car-Dealer Internet Leads

  Dec. 9, 2015

• NACTOY Announces Car, Truck Finalists

  Dec. 8, 2015

• Three Sales Myths Debunked

  Dec. 3, 2015

• Leasing, Loan Amounts Up; Credit Scores Down

  Dec. 2, 2015

• Tallyho Tour of Taiwan Auto-Electronics Firm

  Dec. 2, 2015

• Generous Incentives, Sweet Lease Deals Worry Auto Analysts

  Dec. 1, 2015

• ‘Be Brave If Something Looks Worth Investing In’

  Nov. 30, 2015

• Taiwan Says Quality of Its Auto Parts Sets It Apart

  Nov. 30, 2015

• Perry Named TrueCar CEO

  Nov. 23, 2015

• Career Plans Switched From Football Coach to Auto Dealer

  Nov. 23, 2015

• The Dealer 5 | November 20, 2015

  Nov. 20, 2015

• Backers Hope Bill Becomes ‘Veto-Proof’

  Nov. 19, 2015

• The Dealer 5 | November 18, 2015

  Nov. 18, 2015

• The Dealer 5 | November 16, 2015

  Nov. 16, 2015

• The Dealer 5 | November 13, 2015

  Nov. 13, 2015

• The Dealer 5 | November 11, 2015

  Nov. 11, 2015

• Auto Industry Hasn’t Suffered Big Cyber Breach – Yet

  Nov. 10, 2015

• The Dealer 5 | November 9, 2015

  Nov. 9, 2015

• The Dealer 5 | November 6, 2015

  Nov. 6, 2015

• The Dealer 5 | November 4, 2015

  Nov. 4, 2015

• The Dealer 5 | November 2, 2015

  Nov. 2, 2015

• The Dealer 5 | October 30, 2015

  Oct. 30, 2015

• What Not to Ask Dealership Car Buyers

  Oct. 30, 2015

• The Dealer 5 | October 28, 2015

  Oct. 28, 2015

• Some Car Dealership Customers ‘Just Show Up’

  Oct. 28, 2015

• Best Idea Winner Picture Perfect

  Oct. 27, 2015

• The Dealer 5 | October 26, 2015

  Oct. 26, 2015

• Which Vehicles, Owners in It for Long Haul

  Oct. 26, 2015

• The Dealer 5 | October 23, 2015

  Oct. 23, 2015

• The Dealer 5 | October 21, 2015

  Oct. 21, 2015

• Anything Can Happen in Car Business

  Oct. 21, 2015

• ‘Self-Driving’ Cars Shouldn’t Deprive Joy of Driving, Says Cadillac Chief

  Oct. 20, 2015

• Used-Car Prices Defy Predictions, If Not Gravity

  Oct. 20, 2015

• The Dealer 5 | October 19, 2015

  Oct. 19, 2015

• Cars Are Like Light Bulbs, Says F&I Trainer

  Oct. 15, 2015

• The Dealer 5 | October 14, 2015

  Oct. 14, 2015

• Lenders May Get Picky About Which Dealers to Work With

  Oct. 14, 2015

• Dealership Treats Customers Differently

  Oct. 13, 2015

• The Dealer 5 | October 12, 2015

  Oct. 12, 2015

• Repair Shops ‘Crushing’ Dealerships in Service Game

  Oct. 12, 2015

• The Dealer 5 | October 9, 2015

  Oct. 9, 2015

• No Public Rallying Around Dealers

  Oct. 8, 2015

• The Dealer 5 | October 7, 2015

  Oct. 7, 2015

• ‘Prime-a-donnas’ Need Not Apply at These Dealerships

  Oct. 7, 2015

• 3 Anecdotes Show Wide-Ranging Effects of VW Mess

  Oct. 6, 2015

• The Dealer 5 | October 5, 2015

  Oct. 5, 2015

• The Dealer 5 | October 2, 2015

  Oct. 2, 2015

• Forget 1-Hour Car Deal, He’s Shooting for 30 Minutes

  Oct. 2, 2015

• The Dealer 5 | September 30, 2015

  Sept. 30, 2015

• New Smart Fortwo No Longer a Head Banger

  Sept. 29, 2015

• The Dealer 5 | September 28, 2015

  Sept. 28, 2015

• Dealer Delivers Cars and Happiness

  Sept. 28, 2015

• The Dealer 5 | September 25, 2015

  Sept. 25, 2015

• Attorney Tells How to Steer Clear of Reg Rage

  Sept. 25, 2015

• The Dealer 5 | September 23, 2015

  Sept. 23, 2015

• The Dealer 5 | September 21, 2015

  Sept. 21, 2015

• Women Show Interest in Becoming Auto Technicians

  Sept. 21, 2015

• Teens Explain Car Tech Features to Dealership Buyers

  Sept. 18, 2015

• The Dealer 5 | September 18, 2015

  Sept. 18, 2015

• The Dealer 5 | September 16, 2015

  Sept. 16, 2015

• FTC Prowls for Deceptive Car Dealer Ads

  Sept. 16, 2015

• Best to Worst: Three Kinds of F&I Managers

  Sept. 15, 2015

• Fuel Economy Great, Extra Cost Isn’t, Says NADA Chairman

  Sept. 15, 2015

• The Dealer 5 | September 14, 2015

  Sept. 14, 2015

• NADA Hopeful Key Bill Will Pass

  Sept. 11, 2015

• The Dealer 5 | September 11, 2015

  Sept. 11, 2015

• Ford Kicks Up Explorer’s Trim Level

  Sept. 11, 2015

• The Dealer 5 | September 9, 2015

  Sept. 9, 2015

• 13 Tips for Achieving Dealership Social-Media Success

  Sept. 9, 2015

• The Dealer 5 | September 4, 2015

  Sept. 4, 2015

• The Dealer 5 | September 2, 2015

  Sept. 2, 2015

• ’16 Smart Fortwo Goes For Specific Buyers

  Sept. 2, 2015

• The Dealer 5 | August 28, 2015

  Aug. 28, 2015

• Mazda Dealerships Go From Orange and Green to Black and White

  Aug. 27, 2015

• Payment Gap Widens for New and Used Vehicles

  Aug. 27, 2015

• The Dealer 5 | August 26, 2015

  Aug. 26, 2015

• Many Drivers Don’t Use Pricey Vehicle Technology

  Aug. 25, 2015

• Attorneys Wonder If CFPB Would Win in Court

  Aug. 25, 2015

• The Dealer 5 | August 24, 2015

  Aug. 24, 2015

• 3D Printing Will Change Auto Industry, From Manufacturers to Dealers

  Aug. 18, 2015

• The Dealer 5 | August 14, 2015

  Aug. 14, 2015

• Car Dealer Willing to Pay Price for Customer Happiness

  Aug. 13, 2015

• The Dealer 5 | August 12, 2015

  Aug. 12, 2015

• The Dealer 5 | August 10, 2015

  Aug. 10, 2015

• The Dealer 5 | August 7, 2015

  Aug. 7, 2015

• The Dealer 5 | August 5, 2015

  Aug. 5, 2015

• Auto Dealers Sway Purchase Decisions

  Aug. 5, 2015

• Car Dealer Says ‘Conquesting’ Hard, But Effective

  Aug. 4, 2015

• Cadillac Struggles, GM’s Other Brands Post July Gains

  Aug. 3, 2015

• The Dealer 5 | August 3, 2015

  Aug. 3, 2015

• The 1-Hour Car Deal? Get Real

  Aug. 3, 2015

• The Dealer 5 | July 31, 2015

  July 31, 2015

• Dealers Willing to Pay More for Quality Loan Services

  July 31, 2015

• Acura Works to Enhance Customer Experience

  July 30, 2015

• The Dealer 5 | July 29, 2015

  July 29, 2015

• Coming Soon: Virtual Dealerships in Real Dealerships

  July 28, 2015

• Personalization Requires Some Poking Around

  July 27, 2015

• Muscle-Car Purchases Range From Cash Deals for Chevy Corvettes to Long Loans for Dodge Chargers

  July 24, 2015

• The Dealer 5 | July 27, 2015

  July 22, 2015

• The Dealer 5 | July 22, 2015

  July 22, 2015

• The Dealer 5 | July 20, 2015

  July 20, 2015

• The Dealer 5 | July 17, 2015

  July 17, 2015

• The Dealer 5 | July 15, 2015

  July 15, 2015

• Auto Shows Inform, Entertain, Get People to Dealerships

  July 14, 2015

• Gen Y Just Behind X in Financial Stability, Earnings

  July 14, 2015

• The Dealer 5 | July 13, 2015

  July 13, 2015

• The Dealer 5 | July 10, 2015

  July 10, 2015

• 5 Deadliest Mistakes Made in Credit-Bureau Disputes

  July 9, 2015

• The Dealer 5 | July 8, 2015

  July 8, 2015

• 84-Month Loans Slow Car Buying, Mazda Exec Says

  July 7, 2015

• The Dealer 5 | July 6, 2015

  July 6, 2015

• Five Dysfunctions Drag Down Car Dealerships

  July 6, 2015

• Car Shoppers Get Serious on Fourth of July

  July 2, 2015

• The Dealer 5 | July 1, 2015

  July 1, 2015

• Dealer Group’s ‘Digital Army’ Amazes

  July 1, 2015

• GM Studies Amazon to Improve Factory-to-Dealership Vehicle Deliveries

  June 30, 2015

• The Dealer 5 | June 29, 2015

  June 29, 2015

• Confirming Appointments Reduces No-Show Rates

  June 29, 2015

• The Dealer 5 | June 26, 2015

  June 26, 2015

• Selling Cars Different in and Within Idaho

  June 25, 2015

• The Dealer 5 | June 24, 2015

  June 24, 2015

• Mercedes Joins Growing Compact Commercial Van Segment

  June 23, 2015

• The Dealer 5 | June 22, 2015

  June 22, 2015

• The Dealer 5 | June 19, 2015

  June 19, 2015

• The Dealer 5 | June 17, 2015

  June 17, 2015

• GM Dealer-Succession Bulletin Causes Consternation

  June 15, 2015

• The Dealer 5 | June 15, 2015

  June 15, 2015

• The Dealer 5 | June 12, 2015

  June 12, 2015

• The Dealer 5 | June 10, 2015

  June 10, 2015

• The Dealer 5 | June 8, 2015

  June 8, 2015

• The Dealer 5 | June 5, 2015

  June 5, 2015

• The Dealer 5 | June 3, 2015

  June 3, 2015

• Fighter Jets Inspired ’16 Nissan Maxima

  June 3, 2015

• New Software for Car Dealers Tracks, Corrects Recall Info

  June 3, 2015

• Testing Done, Ally Rolls Out Longer Extended Warranty on Vehicles

  June 2, 2015

• The Dealer 5 | June 1, 2015

  June 1, 2015

• The Dealer 5 | May 29, 2015

  May 29, 2015

• Nissan Maxima Competes in ‘Frankenstein Segment’

  May 29, 2015

• The Dealer 5 | May 27, 2015

  May 27, 2015

• The Dealer 5 | May 25, 2015

  May 26, 2015

• Auto Dealers Set for Big Holiday Weekend

  May 22, 2015

• The Dealer 5 | May 22, 2015

  May 22, 2015

• The Dealer 5 | May 20, 2015

  May 20, 2015

• Not Their Fault, But Many Millennials Become Credit Rejects

  May 18, 2015

• The Dealer 5 | May 18, 2015

  May 18, 2015

• Cars Lose Weight, One Part at a Time

  May 14, 2015

• What Would Mao Drive? Regardless, Today’s Chinese Like Luxury Cars

  May 13, 2015

• The Dealer 5 | May 8, 2015

  May 8, 2015

• The Dealer 5 | May 6, 2015

  May 6, 2015

• Subaru Wants Its Auto Dealers to Get Personal

  May 6, 2015

• The Dealer 5 | May 4, 2015

  May 4, 2015

• Study Looks at Easing Car Dealership F&I Pain Points

  May 4, 2015

• Deluxe Pickups Combine Utility, Comfort

  May 4, 2015

• 75% Say They Would Buy Vehicles Online

  May 1, 2015

• Tandem Conferences Take on Hot Topics

  April 29, 2015

• Ally Replaces Mitsubishi’s Captive Lender

  April 28, 2015

• Auto Dealerships On Right Road But Not There Yet, Study Says

  April 28, 2015

• The Dealer 5 | April 27, 2015

  April 27, 2015

• Are 1-Hour Deals Doable at Car Dealerships?

  April 27, 2015

• The Dealer 5 | April 24, 2015

  April 24, 2015

• Wrong Car Dealership Staffers Stuck Fielding Customer Questions

  April 24, 2015

• Auto Execs Cite Diesel Opportunities, Hurdles in U.S.

  April 22, 2015

• The Dealer 5 | April 22, 2015

  April 22, 2015

• Auto Dealership Service Dept. Relationships Need Repairs

  April 22, 2015

• The Dealer 5 | April 20, 2015

  April 20, 2015

• ‘No Silver Bullet’ for Car Dealers Aiming at Awesome Reviews

  April 20, 2015

• The Dealer 5 | April 17, 2015

  April 17, 2015

• The Dealer 5 | April 15, 2015

  April 15, 2015

• The Dealer 5 | April 13, 2015

  April 13, 2015

• The Dealer 5 | April 10, 2015

  April 10, 2015

• The Dealer 5 | April 8, 2015

  April 8, 2015

• New York Auto Show Shows Its Stuff

  April 7, 2015

• The Dealer 5 | April 6, 2015

  April 6, 2015

• Lexus RX Grille Faces Risks

  April 3, 2015

• The Dealer 5 | April 3, 2015

  April 3, 2015

• Subaru Show Car Just That, For Now

  April 2, 2015

• 10% More Than Nice Round Number for Nissan

  April 2, 2015

• Honda Debuts ‘Street Fighter’ Civic Concept Car

  April 1, 2015

• The Dealer 5 | April 1, 2015

  April 1, 2015

• Nissan Tries to Stay Out of the Way of Its Dealers

  April 1, 2015

• Warren Buffett’s New Dealership Group Expects to Buy More Stores

  March 31, 2015

• Study: Some Shoppers Like Car Dealership Drill, But Not Many

  March 31, 2015

• VW Golf SportWagen Sidesteps Station Wagon Stereotype

  March 31, 2015

• NADA Predicts 2015 Light-Truck Market Share of 56%

  March 30, 2015

• Not Your Dad’s Lincoln Continental, But That Name Means Much at Ford

  March 30, 2015

• The Dealer 5 | March 30, 2015

  March 30, 2015

• The Dealer 5 | March 27, 2015

  March 27, 2015

• EV Challenge: Smaller, More Powerful, Less Expensive Batteries

  March 27, 2015

• The Dealer 5 | March 25, 2015

  March 25, 2015

• The Dealer 5 | March 23, 2015

  March 23, 2015

• The Dealer 5 | March 20, 2015

  March 20, 2015

• Come One, Come All to Ally Training

  March 19, 2015

• The Dealer 5 | March 18, 2015

  March 18, 2015

• Car Dealers Offering Too Much Can Befuddle Shoppers

  March 18, 2015

• The Dealer 5 | March 16, 2015

  March 16, 2015

• Some Dealership Effectiveness Gets Lost in the Email

  March 13, 2015

• The Dealer 5 | March 13, 2015

  March 13, 2015

• The Dealer 5 | March 11, 2015

  March 11, 2015

• Human Touch Can Smudge Lending Decisions, Says Exeter Finance CEO

  March 11, 2015

• The Dealer 5 | March 9, 2015

  March 9, 2015

• Unconventional Car Dealer Does It His Way

  March 9, 2015

• The Dealer 5 | March 6, 2015

  March 6, 2015

• Automotive Lenders ‘Fierce’ Competitors

  March 6, 2015

• Dealership Numbers Drop, Potential Buyers’ Interest Stays High

  March 2, 2015

• Free Advice for Present and Future Car Buyers

  Feb. 26, 2015

• The Dealer 5 | February 25, 2015

  Feb. 25, 2015

• Ally Lengthens Its Extended Warranty on Vehicles

  Feb. 25, 2015

• Configurator Occupies Waiting Customers, Sells Accessories

  Feb. 24, 2015

• The Dealer 5 | February 23, 2015

  Feb. 23, 2015

• Auto Dealers Can Fight Price Competitors, Says Cars.Com CEO

  Feb. 23, 2015

• VW Golf R Is for Rapid

  Feb. 19, 2015

• Lenders Press Federal Agency to Admit Mistakes

  Feb. 18, 2015

• The Dealer 5 | February 18, 2015

  Feb. 18, 2015

• Internet Car Shoppers All Over the Place

  Feb. 17, 2015

• The Dealer 5 | February 16, 2015

  Feb. 16, 2015

• The Dealer 5 | February 11, 2015

  Feb. 11, 2015

• Vehicle Leasing Could Set Record This Year

  Feb. 11, 2015

• The Dealer 5 | February 9, 2015

  Feb. 9, 2015

• Times Great for Auto Students, Says College President

  Feb. 9, 2015

• The Dealer 5 | February 6, 2015

  Feb. 6, 2015

• The Dealer 5 | February 4, 2015

  Feb. 4, 2015

• Longer-Living Vehicles Support Longer Loans

  Feb. 4, 2015

• The Dealer 5 | February 2, 2015

  Feb. 2, 2015

• New- and Used-Vehicle Markets In It Together

  Jan. 30, 2015

• The Dealer 5 | January 28, 2015

  Jan. 28, 2015

• The Dealer 5 | January 26, 2015

  Jan. 26, 2015

• MTV Says Its Study Debunks 5 Myths About Millennials and Cars

  Jan. 25, 2015

• ‘Protectionist’ Dealers Protect Customers, Says New NADA Chairman

  Jan. 24, 2015

• Cadillac Chief Tells Dealers No Cuts in Their Ranks

  Jan. 24, 2015

• Dealer of the Year Once Told He’d Never Be a Dealer

  Jan. 24, 2015

• Outgoing NADA Chief Does It His Way in Farewell Speech

  Jan. 23, 2015

• NADA Chief Economist Says Higher Wages Would Help Auto Sales

  Jan. 23, 2015

• Auto Dealers Susceptible to Cyber Crime by Association

  Jan. 23, 2015

• Incoming NADA Chairman Hurt in Accident

  Jan. 22, 2015

• Enough With Millennials, How Will Gen Z Shop for Cars?

  Jan. 22, 2015

• Vehicle-Financing Industry Gears Up to Fight Regulator

  Jan. 21, 2015

• Car Payments Come First, As Always

  Jan. 21, 2015

• The Dealer 5 | January 21, 2015

  Jan. 21, 2015

• Auto Analyst Sees Stricter Lending Standards

  Jan. 16, 2015

• GM’s ‘Tesla Fighter’ No Threat, Elon Musk Tells Detroit

  Jan. 14, 2015

• Technology Would Give Car Shoppers Partial Access to Dealer-Only Auctions

  Jan. 14, 2015

• The Dealer 5 | January 14, 2015

  Jan. 14, 2015

• Honda Comes on Strong at Product-Palooza Press Conference

  Jan. 13, 2015

• Toyota Welcomes More Compact Pickup Competitors

  Jan. 12, 2015

• Here’s Hoping This Alfa Romeo Spider Won’t Bite

  Jan. 12, 2015

• The Dealer 5 | January 12, 2015

  Jan. 12, 2015

• Dealers Plan to Amp Up Digital-Marketing Efforts

  Jan. 12, 2015

• Fewer Dealers, Higher Sales, Happier Survivors

  Jan. 12, 2015

• The Dealer 5 | January 9, 2015

  Jan. 9, 2015

• Dealer 5 | January 7, 2015

  Jan. 7, 2015

• The Dealer 5 | January 5, 2015

  Jan. 5, 2015

• The Dealer 5 | January 2, 2015

  Jan. 2, 2015

• The Dealer 5 | December 31, 2014

  Dec. 31, 2014

• The Dealer 5 | December 29, 2014

  Dec. 29, 2014

• The Dealer 5 | December 24, 2014

  Dec. 24, 2014

• TrueCar Predicts Sales of 17 Million Vehicles in 2015

  Dec. 22, 2014

• Does Negotiating Cost Dealers Too Much?

  Dec. 22, 2014

• The Dealer 5 | December 22, 2014

  Dec. 22, 2014

• The Dealer 5 | December 19, 2014

  Dec. 19, 2014

• The Dealer 5 | December 17, 2014

  Dec. 17, 2014

• The Dealer 5 | December 15, 2014

  Dec. 15, 2014

• Shoppers Bite at Dealership Sweet Spots

  Dec. 12, 2014

• Spin-Off Dealer IT Provider Plans More In-House R&D

  Dec. 11, 2014

• Shared-Platform Auction Project Tricky

  Dec. 5, 2014

• The Dealer 5 | December 5, 2014

  Dec. 5, 2014

• Study: Dealership Employee Turnover Not So Bad After All

  Dec. 3, 2014

• Website Enhancements Aid Both Dealer and Customer, Says Strategist

  Dec. 3, 2014

• The Dealer 5 | December 3, 2014

  Dec. 3, 2014

• Dealership Business Development Centers Debated

  Dec. 1, 2014

• The Dealer 5 | December 1, 2014

  Dec. 1, 2014

• Used-Car Prices Dropping, Not Crashing

  Nov. 24, 2014

• Study Challenges Government Lending Disparity Allegations

  Nov. 19, 2014

• The Dealer 5 | November 18, 2014

  Nov. 18, 2014

• NADA Predicts Sales Just Short of 17 Million in 2015

  Nov. 17, 2014

• Subprime Just Fine, Dire Predictions Aside

  Nov. 14, 2014

• The Dealer 5 | November 13, 2014

  Nov. 13, 2014

• Spoof My Ride, Please

  Nov. 11, 2014

• The Dealer 5 | November 11, 2014

  Nov. 11, 2014

• Five Dealerships Vie for Best-Idea Honors

  Nov. 6, 2014

• The Dealer 5 | November 6, 2014

  Nov. 6, 2014

• Third-Party Lead Providers: Friend or Foe?

  Nov. 5, 2014

• Banner Revenue Year Predicted for Auto Industry

  Nov. 4, 2014

• Toyota Touts Euro-Feel of ’15 Yaris

  Nov. 4, 2014

• The Dealer 5 | November 4, 2014

  Nov. 4, 2014

• The Dealer 5 | October 30, 2014

  Oct. 30, 2014

• Car Shoppers Increasingly Use Mobile Devices at Dealerships

  Oct. 28, 2014

• The Dealer 5 | October 28, 2014

  Oct. 28, 2014

• Ally Announces 2015 TIME Dealer of the Year Nominees

  Oct. 23, 2014

• Dealership Service-Department Marketing Sputters

  Oct. 23, 2014

• The Dealer 5 | October 23, 2014

  Oct. 23, 2014

• The Dealer 5 | October 21, 2014

  Oct. 21, 2014

• Guys Like Car Haggling More, But Do They Get Better Deals?

  Oct. 17, 2014

• The Dealer 5 | October 16, 2014

  Oct. 16, 2014

• Falling Used-Car Prices Drop on New-Car Market

  Oct. 14, 2014

• The Dealer 5 | October 14, 2014

  Oct. 14, 2014

• The Dealer 5 | October 9, 2014

  Oct. 9, 2014

• NADA Chairman: Dealer System ‘Good for Everyone’

  Oct. 7, 2014

• Toyota Minivan Plays It Cool

  Oct. 7, 2014

• The Dealer 5 | October 7, 2014

  Oct. 7, 2014

• Berkshire Hathaway to Acquire Megadealer Van Tuyl Group

  Oct. 2, 2014

• The Dealer 5 | October 2, 2014

  Oct. 2, 2014

• ’15 Toyota Camry Reflects Shorter Product Cycle

  Oct. 1, 2014

• The Dealer 5 | September 28, 2014

  Sept. 30, 2014

• Dealership Stresses Employee Togetherness

  Sept. 29, 2014

• The Dealer 5 | September 25, 2014

  Sept. 25, 2014

• Dealerships Flub Lots of Phone Calls

  Sept. 23, 2014

• The Dealer 5 | September 23, 2014

  Sept. 23, 2014

• Wait for It…F&I Pros Offer Tips on Doing It Right

  Sept. 15, 2014

• Acura Luxury Brand Becomes More Independent From Honda

  Sept. 15, 2014

• Car Shoppers May Use Fewer Resources Than Thought

  Sept. 9, 2014

• Online Tool Helps Car Shoppers Weigh Merits of Buying or Leasing

  Sept. 4, 2014

• Off Year for Automotive Customer Satisfaction

  Aug. 26, 2014

• Analysis Discounts Subprime ‘Bubble’ Fears

  Aug. 25, 2014

• Never Say Never to More Dealerships But Be Careful, Urban Science Says

  Aug. 22, 2014

• Study Says Recalls Don’t Hurt Residuals

  Aug. 22, 2014

• Newly Formed Cox Automotive Bundles 20 Brands

  Aug. 21, 2014

• Auto Loan Delinquencies Up, But Not Red Flags

  Aug. 20, 2014

• Social Media Works for Diligent Dealers

  Aug. 20, 2014

• Nothing Jurassic About Sonic’s Impending Used-Car Stores

  Aug. 18, 2014

• Lincoln Commissions Special Smell for Dealerships

  Aug. 15, 2014

• Chevy’s Once-Controversial Manchester United Deal Now Lauded

  Aug. 13, 2014

• FTC Goes After Misleading Dealer Ads

  Aug. 12, 2014

• Flawed Voice-Recognition Systems Seem Hard of Hearing

  Aug. 7, 2014

• Second-Gen Chevy Volt to Debut at Detroit Auto Show

  Aug. 7, 2014

• Michigan Better Place to Do Business, Governor Says

  Aug. 6, 2014

• Engineers Great, But Don’t Forget Skilled Trades, Governor Says

  Aug. 6, 2014

• Advice to Suppliers: Don’t Wait for Call

  Aug. 5, 2014

• Hold Your Horses, Self-Driving Production Cars Long Way Off

  Aug. 5, 2014

• Auto Sales Speed Along, But What’s That Barrier Ahead?

  Aug. 5, 2014

• Still Far Too Many Accidents, NHTSA Official Says

  Aug. 4, 2014

• VW Plans 60 Models From Single Architecture

  Aug. 4, 2014

• Englishman Drums Up Auto Business in Michigan

  Aug. 4, 2014

• Incorrect Dirty-Factory Perceptions Linger

  Aug. 4, 2014

• Nissan Marketer Tells of Social-Media Hits and Misses

  Aug. 1, 2014

• Gen Y Car Buyers Greater Than X for First Time

  July 31, 2014

• Happy Customers Pay More

  July 31, 2014

• Auto Loans Up, Delinquencies Down

  July 28, 2014

• Average Convertible Buyer Defies Youthful Image

  July 23, 2014

• CRM No Longer Draws Blank Stares From Dealers

  July 23, 2014

• Dodge Challenger SRT Hellcat Heck of a Car

  July 22, 2014

• Customer-Conscious GM Shows Its Social Side

  July 21, 2014

• Thank You for Hacking

  July 18, 2014

• Analyst Foresees Cars as True Mobile Devices

  July 17, 2014

• Strategist Offers Recipe for Dealer Facebook Content

  July 15, 2014

• Jeb Bush to Speak at 2015 NADA Convention

  July 14, 2014

• Sonic Automotive Developing New Way to Sell Used Cars

  July 11, 2014

• Too Much Info Can Cause Dealership Problems

  July 9, 2014

• Zombies Enliven Hyundai Marketing

  July 3, 2014

• Fewer Heads to Hunt These Days

  July 2, 2014

• Mechanics Say Service Advisers Underestimate Repair Times

  June 27, 2014

• Second-Fastest Responders Show Better Closing Rates

  June 25, 2014

• eBay Motors Gives Global Reach to Local Dealers

  June 24, 2014

• Hella Expects More Automakers to Offer Its High-Beam System

  June 20, 2014

• Study Says Yellow, Orange Cars Depreciate Less

  June 19, 2014

• One Megadealer Buys Another

  June 16, 2014

• Study Says Regulations Costs Dealers $3.2 Billion

  May 30, 2014

• This Dealer Really Does Race on Sunday, Sell on Monday

  May 23, 2014

• What’s So Sexy About Rice Hulls?

  May 22, 2014

• Mercedes B-Class EV Gets an ‘A’

  May 22, 2014

• Once Snubbed, Plastics Guys Now Doing Fine

  May 21, 2014

• Moms Wield Purchasing-Decision Power

  May 19, 2014

• Regulators Enjoy Dealer Hunting, Attorney Says

  May 15, 2014

• Average Transaction Price a Stretch for Many Consumers

  May 14, 2014

• Maserati’s Grand Plans Go Into High Gear

  May 14, 2014

• App Users More Likely to Buy, and Buy More

  May 12, 2014

• AutoNation CEO No Longer Worried About 2014

  May 9, 2014

• Membership ‘Comes in All Sizes,’ Says NADA President

  May 8, 2014

• Back-to-Back Conferences Bring Dealers, Automakers Together

  May 7, 2014

• Few Car Buyers Start Out Knowing Exactly What They Want

  May 6, 2014

• Krafcik Named TrueCar President

  May 2, 2014

• EV Buyers Younger, More Affluent Than Hybrid Purchasers

  April 29, 2014

• Internet Threatens Art of Selling

  April 24, 2014

• Car Buyers Becoming Less Interested in Test Drives

  April 23, 2014

• New Planning Office ‘Big Deal’ for Acura

  April 17, 2014

• You’ll Either Love or Hate New Nissan Murano, Exec Says

  April 16, 2014

• Hyundai Introduces ’15 Sonata to ‘Bloodbath’ Segment

  April 16, 2014

• Fields: Don’t Count Lincoln Out

  April 16, 2014

• Potential Increase in New-Car Incentives Could Hurt Used-Car Prices

  April 15, 2014

• Automakers Need Dealers, NADA Chairman Says

  April 15, 2014

• Krafcik: ‘Data Will Set You Free’

  April 14, 2014

• Futurist: U.S. Will Stay No.1 Road-Warrior Nation

  April 9, 2014

• Luxury Vehicles Take Biggest Depreciation Hits

  April 8, 2014

• New Director John Krafcik Calls TrueCar Transformation ‘Remarkable’

  April 4, 2014

• Holy Grail of Safety Systems: Zero Fatalities

  April 4, 2014

• Average Transaction Prices Up Year-Over-Year

  April 1, 2014

• Ally Steps Up Financial-Literacy Efforts

  April 1, 2014

• Toyota, Lexus and Buick Dealers Place First in Customer Experience

  March 31, 2014

• Chicago Auto Show Draws More Women Than Men

  March 28, 2014

• On-Vehicle Cameras Watch Out for Drivers by Watching Them

  March 27, 2014

• Accessorize for Fun and Profit, Dealer Says

  March 25, 2014

• Regions Differ Markedly on Vehicles, Brands of Choice

  March 21, 2014

• Delays Drive Dealership Customers Crazy

  March 14, 2014

• Kia Moves Upmarket, But Remains Popular With Subprime Set

  March 13, 2014

• Researchers: Despite Myth, Gen Y Likes Cars

  March 13, 2014

• Auto Conference Topics Range From Regs to Riches

  March 11, 2014

• Lexus Best, Mini Worst at Handling Customer Internet Leads

  March 10, 2014

• Buick Beats Volvo in Used-Car Safety Ranking

  March 7, 2014

• Dealertrack Completes Dealer.com Acquisition

  March 6, 2014

• After Record Lows, Leasing Now Hits Record Highs

  March 5, 2014

• Reynolds Transforms to Avoid Extinction

  March 4, 2014

• Subaru Siblings on Their Own Power Trips

  March 3, 2014

• Study Says Treat Salespeople as Individuals

  Feb. 28, 2014

• Dealer Reserve Not Doomed, Zurich Exec Says

  Feb. 25, 2014

• Car Shoppers Want Marketing Info, But Not Tons of It

  Feb. 24, 2014

• Sales Per Store Expected to Set Another Record

  Feb. 20, 2014

• Making Government Go Away Not One of AIADA Chairman’s Goals

  Feb. 11, 2014

• Gen Y Appears Least Interested in Car Care

  Feb. 6, 2014

• Auto-Financing Study Aims to Get it Right

  Jan. 29, 2014

• New NADA Chairman Gets A in Public Speaking

  Jan. 27, 2014

• New-Car Dealers Beat Used-Car Counterparts at Their Own Game

  Jan. 27, 2014

• Church Bad Boy Becomes Dealer of the Year

  Jan. 27, 2014

• Outgoing NADA Chairman Praises Recovery, Blasts Government Agency

  Jan. 26, 2014

• Automakers Will Avoid Market-Share War, NADA Economist Says

  Jan. 26, 2014

• Dealers Prefer Shorter Car Loans

  Jan. 25, 2014

• Victory Dealership Group Seeks to Score With Customers, Employees

  Jan. 25, 2014

• NADA Offers Option to Flat-Fee Proposal

  Jan. 24, 2014

• Ultimate Insider Praises Auto Industry Outsiders

  Jan. 24, 2014

• Flat Rates Not Only Alternative, Government Regulator Says

  Jan. 24, 2014

• Experts Weigh Pros, Cons of Video-Recording F&I Business

  Jan. 24, 2014

• In World of Change, Car Payments Stay Constant

  Jan. 17, 2014

• Back From the Dead, Leasing Gets Lively

  Jan. 16, 2014

• Automakers Producing Too Much, Says AutoNation CEO

  Jan. 15, 2014

• Wasting No Time, Nissan Touts Upcoming Titan Truck

  Jan. 14, 2014

• Audi Gauges Reaction to Plug-In Show Vehicle

  Jan. 13, 2014

• Chrysler Gets Serious About Competing in Midsize Sedan Segment

  Jan. 13, 2014

• What’s the Big Deal With Big Data?

  Jan. 10, 2014

• Expert Offers Five Tips for Selling F&I

  Jan. 9, 2014

• The Little Engine That Couldn’t

  Jan. 8, 2014

• Technology Helps Dealership Sales, But Lacks Personality

  Jan. 3, 2014

• NADA Chairman: Flat Fees Would Fall Flat

  Dec. 11, 2013

• Dealers Dig In to Defend Auto-Financing System

  Dec. 11, 2013

• Despite Frets, Auto Auctions Could Interconnect

  Dec. 3, 2013

• To Stand Out, Dealership Group Delves Into Crowds

  Dec. 2, 2013

• Study Says Men and Women Like Different Car Colors

  Nov. 27, 2013

• Auto Lending Reaches Record Highs

  Nov. 20, 2013

• Bad Websites Soon May Be Subject to Review

  Nov. 19, 2013

• Now It’s Gen Y Employees

  Nov. 14, 2013

• Car Colors Affect Residual Values

  Nov. 13, 2013

• Dealers Abundant in Cities With Best Car Prices

  Nov. 12, 2013

• SEMA Show Grows From Quick-See Expo to Auto Extravaganza

  Nov. 6, 2013

• After 40 Years: That Was Then, This Is Now

  Nov. 6, 2013

• Questions Aren’t Objections, Says Sales Trainer

  Oct. 31, 2013

• Store on Board With Winning Idea Borrowed From Airlines

  Oct. 30, 2013

• Fiat Pitches to Gen Y and Elders With Short Memories

  Oct. 28, 2013

• Pricing-Transparency Discussion Gets Lively

  Oct. 23, 2013

• Self-Described Glass Breaker Tells How He Got Cut at GM

  Oct. 16, 2013

• All on A-List at Some Dealerships

  Oct. 9, 2013

• Between Prime and Deadbeat Are Delinquent But Hopeful Customers

  Oct. 8, 2013

• All-New WardsAuto Dealer Business’ Digital Version Debuts

  Oct. 7, 2013

• Online Tracking Reveals Three Types of Car Shoppers

  Oct. 7, 2013

• One Boast Is Gag, Other Isn’t

  Oct. 3, 2013

• More Technology in Cars Increases Repair Costs

  Sept. 17, 2013

• Job-Screening Tests Go Beyond Gut Instinct

  Sept. 13, 2013

• Vehicles Depreciate In All Sorts of Ways

  Sept. 11, 2013

• Driver’s License Delays Don’t Mean Youth Dislike Cars

  Aug. 23, 2013

• BMW Financial’s Best-Roads App Drives Home Customer Loyalty

  Aug. 19, 2013

• GM’s Upcoming Midsize Pickups Target North American Tastes

  Aug. 8, 2013

• Automotive Electronics Moving at Lightning Speed

  Aug. 7, 2013

• Governor Draws Applause, Boos From Automotive Audience

  Aug. 7, 2013

• Auto Makers, Suppliers Renew Their Vows

  Aug. 7, 2013

• Diesel Engines Flex Muscle in U.S. Marketplace

  Aug. 6, 2013

• Two Cars Better Than One

  Aug. 6, 2013

• Visionary Sees Smartphone Pedestrian-Warning System, Wireless EV Charging

  Aug. 6, 2013

• Although Sometimes Resented, R&D Serves Vital Role

  Aug. 5, 2013

• VW Chattanooga Anxiously Awaits CrossBlue Decision

  Aug. 5, 2013

• ‘Automotive Shock’ Hits Industry

  Aug. 5, 2013

• From Oddballs to Panic Calls, Lexus Fields Customer Concerns

  Aug. 2, 2013

• Dealer Group Protects Backend Turf

  July 26, 2013

• Free Cars From T-Mobile? Who Knows?

  July 3, 2013

• F&I Managers Tell What It Takes

  July 2, 2013

• Recovering Auto Makers Get Feisty

  July 1, 2013

• Jaguar Land Rover Keep Stiff Upper Lip

  June 28, 2013

• Hybrids Lead Decline in Used-Vehicle Prices

  June 17, 2013

• Experts Say Sell Service Contracts in Service Lanes

  June 13, 2013

• Acura Drops Pounds, Price for ’14 MDX

  June 10, 2013

• Sometimes Oddly, Used-Car Prices Vary by Source

  May 17, 2013

• Some Auto Makers Miss Apple’s Point, Consultant Says

  May 16, 2013

• Megadealers Strong, Not Omnipotent

  May 1, 2013

• AutoNation CEO Likes Green, Green Cash of Home

  May 1, 2013

• Megadealer Uses Concentrated Firepower

  May 1, 2013

• Nissan Pathfinder Finds Way to Interior Success

  April 30, 2013

• Lithia Founder Lauds Son for Dealership Group’s New Direction

  April 19, 2013

• ‘Killer App’ Book Urges Dealers to Join Mobile Revolution

  April 11, 2013

• ’14 Outlander Kicks Off Mitsubishi’s Lineup Overhaul

  April 10, 2013

• ADP Strives to Make Products Easy to Use

  April 10, 2013

• Feisty Dodge Unveils ‘No-Compromise’ Durango

  March 28, 2013

• Deals Start Early for Infiniti Q50

  March 28, 2013

• Jeep Chief Says Cherokee Not Just Another Pretty Face

  March 28, 2013

• Acura MDX Goes After Gen X

  March 27, 2013

• Highlander Beating Explorer Would Be Nice, But Unnecessary, Says Toyota Exec

  March 27, 2013

• Money Can’t Buy Happiness, But It Can Buy Nice Cars

  March 27, 2013

• No Upending Changes Seen for Auto Retailing

  March 26, 2013

• Physical Auctions Hold Their Own

  March 22, 2013

• Mitsubishi Determined to Stay in U.S.

  March 18, 2013

• Dealer.com Tries to Help Car Shoppers Get Organized

  March 13, 2013

• Study Says Dealers Handling Internet Customers Better

  March 12, 2013

• Panel Discussion Shows Car-Buyer Differences

  March 11, 2013

• Dealers Could Face ‘Intense Pressure’ as Sales Rise

  March 7, 2013

• Ally Increases Staffing, Positions for Strong Year

  March 1, 2013

• Cars.com, RepairPal Team Up

  Feb. 19, 2013

• Record Year Predicted for Dealership Throughput

  Feb. 15, 2013

• NADA Sticks With Same Battle Plan

  Feb. 12, 2013

• First African-American Woman Heads AIADA

  Feb. 11, 2013

• Consumer Finance Protection Bureau ‘Here to Stay’

  Feb. 11, 2013

• High Use of Mobile Devices Surprises Dealers

  Feb. 11, 2013

• Outgoing NADA Chairman Asks Auto Makers to Ease Up

  Feb. 10, 2013

• Leasing Goes From Wrong to Right

  Feb. 10, 2013

• Reasons Vehicle Sales Will Increase This Year

  Feb. 9, 2013

• NADA: Service Department Upgrades Pay Off

  Feb. 9, 2013

• Why Stop at Buying One Car?

  Feb. 9, 2013

• AutoNation CEO Describes Long Road to Rebranding

  Feb. 8, 2013

• Government Regulations Top Dealers, Lenders Worry List

  Feb. 8, 2013

• Internet Spurs More Cross Shopping

  Feb. 6, 2013

• Dealership Staffers Urged to Play Nice

  Feb. 5, 2013

• VW’s California Design Studio Gets More Work

  Feb. 4, 2013

• Wheel and Tire Protection Plans Become Hot Sellers

  Feb. 1, 2013

• Chrysler Touts, Expands AWD

  Jan. 29, 2013

• Dodge Challenger Wins Again With Internet Set

  Jan. 18, 2013

• No Diet Plan for Subcompact ’14 Versa Hatchback

  Jan. 15, 2013

• Corolla Furia Has Distant Future

  Jan. 15, 2013

• BMW Takes It Up a Notch and a Number

  Jan. 15, 2013

• Confessions of a Young Social-Media Manager

  Jan. 14, 2013

• Digital Marketing Forces Many Car Shoppers to Log Off

  Jan. 11, 2013

• Hispanic Auto Advertising Picks Up Speed

  Jan. 8, 2013

• Manheim Teaches Remarketing to Industry Newcomers

  Jan. 4, 2013

• Judge’s Take - High-Output Engines Worth Singing About

  Jan. 3, 2013

• CRM Feature Facilitates Car Negotiations

  Dec. 18, 2012

• Mercedes OK With No.2 Spot, for Now

  Dec. 17, 2012

• New App Provides Auto Show-Dealer Sales Link

  Dec. 11, 2012

• Dealerships Remain Sales Flashpoints

  Dec. 10, 2012

• Experts Recommend Bundling F&I Products

  Dec. 3, 2012

• Tammy Darvish Back to Selling Cars

  Nov. 30, 2012

• Dealers Enjoy Good Year, Cope With More Regulations

  Nov. 30, 2012

• Consumers Trading In Older Cars

  Nov. 28, 2012

• Dealer Seeks ‘Riches From Niches’

  Nov. 19, 2012

• Used-Car Prices Lose Some Muscle, Analysts Say

  Nov. 15, 2012

• Are Cars Becoming Infotainment Systems on Wheels?

  Nov. 13, 2012

• Dealership Website’s ‘Buy Button’ Wins Best-Idea Contest

  Nov. 9, 2012

• Tammy Darvish on Time and on the Money Now

  Nov. 8, 2012

• Some Car Shoppers Suffer From Info Overload

  Nov. 7, 2012

• Dealers Unhappy With Satisfaction Surveys

  Nov. 7, 2012

• Dealerships Inch Toward Paperless Transactions

  Nov. 5, 2012

• Post-Hurricane Car Sales Expected to Recover Fast

  Nov. 2, 2012

• Expert Tells Dealers How to Improve Search Results

  Oct. 26, 2012

• Workplace Culture Shapes Employee Behavior

  Oct. 24, 2012

• Small Mobile Devices Represent Big Changes

  Oct. 23, 2012

• Dealers Get to Know Customers Early On

  Oct. 23, 2012

• With Dream Car-Boat in Dry Dock, Firm Launches Quadski

  Oct. 19, 2012

• Need for Speed Can Muddle Email Messages

  Oct. 9, 2012

• Modern Technology Reshaping Dealer F&I Operations

  Oct. 5, 2012

• Well-Crafted Emails Stir Customer Interest

  Oct. 4, 2012

• Alpina Juices Up BMW 7-Series to Create Powerful B7

  Oct. 1, 2012

• Leasing Fine With Limits, Says Honda Financial Rep

  Oct. 1, 2012

• Study: Maintenance Plans Retain Dealership Customers

  Sept. 25, 2012

• DrivingSales Summit Centers on Modern Car Selling

  Sept. 20, 2012

• F&I Managers Tell How to Handle Rejections, Objections

  Sept. 19, 2012

• Study Questions Search-Engine Marketing’s Effectiveness

  Sept. 17, 2012

• Financial Services Grow as Auto Sales Increase

  Sept. 12, 2012

• Firm Gets Into Car Buyers’ Heads

  Sept. 11, 2012

• Targeted Emails Match Cars to Customers

  Sept. 10, 2012

• Mercedes Dealers to Expand Use of Computer Tablets

  Aug. 15, 2012

• Average Sales Per Dealership Poised to Set Record

  Aug. 15, 2012

• Regular Customer Contact Helps Sales, Service

  Aug. 14, 2012

• Volvo Sees Few Benefits as Last Swede Standing

  Aug. 13, 2012

• GM Strives to Become Customer-Service Champ

  Aug. 9, 2012

• Consumers Expanding Considerations When Making Car Purchase

  Aug. 9, 2012

• Touchscreens Called Too Distracting

  Aug. 8, 2012

• Auto Suppliers Exert Greater Influence, Analyst Says

  Aug. 8, 2012

• Proposed Second Border Bridge Good for Auto Industry, Michigan Governor Says

  Aug. 8, 2012

• U.S. Auto Sales Head for Sweet 16 Million

  Aug. 7, 2012

• Auto Competition to Heat Up, NADA Says

  Aug. 7, 2012

• Light-Weight Vehicle Discussion Steers Toward Carbon Fiber

  Aug. 7, 2012

• Road to MBS: Cruze Eco Delivers

  Aug. 7, 2012

• Disaster Teaches Nissan Valuable Lessons

  Aug. 6, 2012

• Volvo Expands AWD Offerings

  Aug. 6, 2012

• Strong Auto Financing Supports Sales Recovery

  July 27, 2012

• Today’s Brand Advocates Play to Larger Audience

  July 16, 2012

• Future Car Telematics Would Allow Access to Customers

  July 16, 2012

• Subaru Gets Into Customers’ Lives

  July 13, 2012

• Study Shows Need for Balanced Dealership Marketing

  July 13, 2012

• Plant Life Thrives at Toyota Thai Factory

  July 9, 2012

• Pickup Trucks Reign in Thailand

  July 6, 2012

• GM Factories Run Hot and Cold in Thailand

  July 5, 2012

• Return of the Family-Hauling Pickup

  July 2, 2012

• Mitsubishis, Suzukis Popular With Subprime Set

  June 29, 2012

• Higher New-Car Sales Lower Used-Car Prices

  June 28, 2012

• Thailand Seeks to Amp Up Auto-Parts Industry

  June 21, 2012

• Practice Runs Nearly Done at Ford’s New Thailand Plant

  June 20, 2012

• Thailand Auto Industry Back on Track After Floods

  June 19, 2012

• Auto Plants Replace Rice Paddies in Thailand

  June 18, 2012

• Group 1 Internet Unit Sells Appointments, Not Cars

  June 12, 2012

• Dealers Learn Good Lessons in Bad Years

  June 11, 2012

• Social Media Increases Importance of Post-Purchase Experience

  June 8, 2012

• Turn Off Showroom Lights to Show Off Lighting

  May 31, 2012

• WardsAuto Dealer 500 Different, Same

  May 31, 2012

• Where Would Virtual F&I Office Go?

  May 23, 2012

• Automotive Revolution Clicking Away

  May 23, 2012

• Mobile Devices Encourage Dealership Shoppers to Stay Put

  May 23, 2012

• Infiniti JX Fills Gap in Lineup

  May 10, 2012

• Floorplan Woes No Longer Floor Car Dealers

  May 9, 2012

• Car Dealers Go After More Repair Work

  April 30, 2012

• Dodge Dart: From Circus Act to Class Act

  April 30, 2012

• Big Picture Includes Small Dealers, Too

  April 27, 2012

• Lithia Steps Up Used-Car Sales

  April 25, 2012

• Top Dealer Praises Auto Makers’ Improved Ways

  April 25, 2012

• Megadealers May Lead Customer-Experience ‘Revolution’

  April 24, 2012

• CRM Tools Help Dealers Get Good Reviews

  April 20, 2012

• Young People With Autism Staff Dealership Cafes

  April 18, 2012

• Mobile Devices Give Some People Pause

  April 17, 2012

• GM’s Reuss Touts New Impala, Better Ordering System

  April 12, 2012

• Viper Super Car Strikes Back

  April 5, 2012

• NY Auto Show Draws 1 Million Visitors Annually; Many Are Car Buyers

  April 5, 2012

• Auto Makers React Differently to Dealership Upgrade Study

  April 5, 2012

• New Midsize Lincoln Gets Big Role

  April 5, 2012

• Ram 1500 Pickup Debuts at NY Auto Show

  April 5, 2012

• Auto Execs Tout Fuel Economy for Masses

  April 4, 2012

• Internet Can Make Car Deals Easier

  April 3, 2012

• All Car Shoppers Use Internet, Don’t They?

  March 30, 2012

• No Way to Ignore Subprime Set

  March 30, 2012

• Study: Dealers Risk Losing Young Service Customers

  March 28, 2012

• Mercedes Goes All-Out With All-Wheel Drive

  March 23, 2012

• Highly Autonomous Car Hits the Road

  March 23, 2012

• Online F&I Arrives With Challenges

  March 15, 2012

• Internet-Driven, ‘Market Changing at 100 MPH’

  March 14, 2012

• Japanese Luxury Brand Stores Best Handle Internet Leads

  March 12, 2012

• Systems Save People From Themselves

  March 8, 2012

• Longer Auto Loans Worry Some

  March 7, 2012

• Auto Makers Keep Eye on Used-Car Market

  Feb. 23, 2012

• Online Auto Chat Freer Than Before

  Feb. 16, 2012

• Bad Year Brought Good Changes

  Feb. 16, 2012

• Number of U.S. Dealerships Up Slightly

  Feb. 15, 2012

• ‘Time’ Dealer of Year Brings Business Skills to Fundraising

  Feb. 10, 2012

• Obama Snub of International Brands at Recent DC Show Shortsighted, Exec Says

  Feb. 7, 2012

• New NADA Chief Calls for CAFE Debates

  Feb. 7, 2012

• Lincoln Wants Dealers to Think Small

  Feb. 6, 2012

• Most Chrysler Dealers Upbeat

  Feb. 5, 2012

• ‘Tone Down Rhetoric,’ NADA Chief Urges

  Feb. 5, 2012

• Franchised Dealers Lead in Used-Car Sales

  Feb. 5, 2012

• Auto Industry Bets on Leasing, Again

  Feb. 4, 2012

• Gen Y Expected to Change Car-Buying Experience

  Feb. 4, 2012

• Top Dealer Says Look at Person, Not Just Credit Score

  Feb. 3, 2012

• Auto-Lending Association Breaths Easier

  Feb. 3, 2012

• Car-Protection F&I Products Enjoy Resurgence

  Jan. 30, 2012

• Glitzy Vegas, Gritty Detroit Have Much in Common

  Jan. 24, 2012

• New- and Used-Car Shoppers ‘Very Different’

  Jan. 17, 2012

• Dodge Challenger Wins Shoppers’ Choice Awards

  Jan. 17, 2012

• Big-Engine Builder Bentley Thinks Smaller

  Jan. 10, 2012

• Benz-BMW Rivalry ‘Kindergarten’ Games

  Jan. 10, 2012

• New Mercedes SL550 Down to Fighting Weight

  Jan. 9, 2012

• High Praise for Low-Priced Technology

  Jan. 6, 2012

• Dealers Face Facebook Facts

  Jan. 5, 2012

• Kids Can Influence Parents’ Luxury Car Purchases

  Jan. 4, 2012

• Survey Says Need Plays Big Role in Vehicle Purchases

  Dec. 30, 2011

• Clock Starts Ticking in F&I Office

  Dec. 29, 2011

• Dealer TV Reality Show Packs Punch

  Dec. 27, 2011

• Lengths of Used-Car Loans Increase

  Dec. 20, 2011

• TrueCar’s Embattled CEO: Critics Should Embrace Change

  Dec. 16, 2011

• Small-Car Segment Getting Crowded

  Dec. 13, 2011

• Dealers Scout Service Lanes for Potential Used-Car Stock

  Dec. 12, 2011

• Poll: Mobile-Device Car Shoppers Young and Affluent

  Dec. 9, 2011

• Auto Dealers Rely on Phones to Answer e-Leads

  Dec. 8, 2011

• Daimler Close to Naming New Mercedes USA Chief

  Dec. 2, 2011

• Webinar Highlights Latest, Safest Marketing Practices

  Nov. 30, 2011

• Which Came First, Dealer Improvements or Online Reviews?

  Nov. 29, 2011

• Possibility of More Regulations Worry Auto Dealers

  Nov. 28, 2011

• NADA’s Regulatory-Affairs Chief Busy on Many Fronts

  Nov. 28, 2011

• Supply Low, Demand High for Used Cars

  Nov. 22, 2011

• Everyone’s a Critic in Brave Review World

  Nov. 11, 2011

• Dealership Departments Duel

  Nov. 8, 2011

• Digital Marketers’ Online Learning: Discovering What Works

  Nov. 7, 2011

• Internet Slows Down Car Buying

  Nov. 4, 2011

• Subprime Auto Lending Is Up, Credit Scores Are Down

  Nov. 1, 2011

• Chevy Hopes for Sales Boom with New Sonic Small Car

  Nov. 1, 2011

• iPads Unite Online, Off-Line Car Customer Experiences

  Nov. 1, 2011

• Consumers Moving Closer to Buying Cars Online

  Nov. 1, 2011

• Social-Media Car Survey Focuses on Cultivating Loyalists update from November 2011

  Nov. 1, 2011

• Extreme Makeover?

  Nov. 1, 2011

• Dealership With a View, and a Hotel With Pricing Problems

  Nov. 1, 2011

• Smart Dealerships Reach Out to Today’s Smartphone Set

  Nov. 1, 2011

• Top Internet-Lead Closer Tells How It’s Done

  Nov. 1, 2011

• Five Winning Dealer Ideas

  Nov. 1, 2011

• New- and Used-Car Prices Remain Surprisingly Strong

  Nov. 1, 2011

• Ally Financial Lets Buyers Sell Back Vehicles

  Oct. 31, 2011

• Millennials Internet-Savvy Car Buyers? Well, Who Isn’t?

  Oct. 26, 2011

• NADA Questions Need for Widespread Dealership Upgrade Plans

  Oct. 20, 2011

• For Hospital Staff, the Service Technician Will See Your Car Now

  Oct. 14, 2011

• Global Vehicle Sales Expected to Hit 100 Million in 2015

  Oct. 13, 2011

• Top Internet-Lead Closer Tells How

  Oct. 11, 2011

• Car Dealers Reach Out to Smartphone Crowd

  Oct. 11, 2011

• Dealership With a View

  Oct. 11, 2011

• iPads Unite Car Customer Experiences

  Oct. 11, 2011

• Social-Media Car Survey Focuses on Cultivating Loyalists

  Oct. 10, 2011

• Car Prices Remain Surprisingly Strong

  Oct. 10, 2011

• GM Hopes for Chevy Sonic Boom

  Oct. 5, 2011

• Is Haggling Really a Hassle?

  Oct. 1, 2011

• New Books of Dealer Interest

  Oct. 1, 2011

• New Beetle Woos Guy Buyers

  Oct. 1, 2011

• Social Media and Search Become Incredible Drivers in Automotive Marketing

  Oct. 1, 2011

• Cars.com Tells Dealers How to ScoreTouchdowns with Winning Online Videos

  Oct. 1, 2011

• Sorry, Not Interested

  Oct. 1, 2011

• Credit Scores Down, Subprime Lending Up

  Sept. 29, 2011

• Car Dealers Disregard Many Federal Regulations

  Sept. 26, 2011

• Upcoming Conference ‘Dealer-Driven’

  Sept. 20, 2011

• Leasing Returns From Exile

  Sept. 15, 2011

• Disingenuous Car Shoppers Claim to Hate Price Negotiating

  Sept. 13, 2011

• New VW Beetle Woos Male Buyers

  Sept. 12, 2011

• Car Dealers Score With Videos

  Sept. 9, 2011

• Social Media Becomes ‘Incredible’ Driver in Auto Marketing

  Sept. 2, 2011

• Handling the Unhappy Ones

  Sept. 1, 2011

• Millennials Misunderstood

  Sept. 1, 2011

• Autobytel Re-Reinvents Itself

  Sept. 1, 2011

• Dealerships Can Get Crazy

  Sept. 1, 2011

• No Great Labor Day Rebates

  Sept. 1, 2011

• Dealers Feel Used-Car Sticker Shock

  Sept. 1, 2011

• Car Dealerships Can Get Crazy

  Aug. 30, 2011

• DrivingSales, WardsAuto Event Highlights New Dealer Strategies

  Aug. 29, 2011

• U.S. Auto Dealership Count Rises

  Aug. 24, 2011

• Dealers Feeling Used-Car Sticker Shock

  Aug. 24, 2011

• No Great Car Rebates This Labor Day

  Aug. 16, 2011

• Miffed Dealership Customers Needn’t Become Ex-Customers

  Aug. 15, 2011

• Car-Buying Millennials Sometimes Misunderstood

  Aug. 5, 2011

• Whodunnit the Best?

  Aug. 1, 2011

• Price Important, but to an Extent

  Aug. 1, 2011

• U.S. Consumers Eye EV Buys

  Aug. 1, 2011

• FROM THE BLOGS: Satisfied With Dealership? Heck No, But

  Aug. 1, 2011

• Cobalt’s Dealer Command Center Puts Dealers in Control

  Aug. 1, 2011

• Dealerships of Tomorrow

  Aug. 1, 2011

• New Cabrio Opens Up Sales Opportunities for Fiat 500

  Aug. 1, 2011

• Test Drives Can Turn Ugly

  Aug. 1, 2011

• New System Gives Online Car Shoppers Specific Payment Info

  Aug. 1, 2011

• Service Departments SHINE

  Aug. 1, 2011

• Why Test Drives Can Turn Ugly

  July 29, 2011

• Top Dealership Service Departments Shine

  July 28, 2011

• Study Says Majority of U.S. Car Buyers Open to EV Purchase

  July 27, 2011

• Penske Automotive Buys Crevier BMW/Mini

  July 12, 2011

• Mercedes Dealers Top Sales-Effectiveness List

  July 11, 2011

• Cobalt’s ‘Dealer Command Center’ Aims to Improve Digital Marketing

  July 7, 2011

• Survey: Dealership Professionalism Often Trumps Price

  July 1, 2011

• No Small Feat

  July 1, 2011

• Dealers Struggle to Stock

  July 1, 2011

• A in Auto Financing

  July 1, 2011

• Plant Life Grows in Tennessee

  July 1, 2011

• This Car’s for You, Boys & Girls

  July 1, 2011

• Most Dealers Get Good Marks

  July 1, 2011

• VW Plant Life Grows in Tennessee

  July 1, 2011

• Time Is of Essence in F&I Office with Clock-Watching Customers

  July 1, 2011

• Short of New Cars, Dealers Amp Up Used-Vehicle Action

  July 1, 2011

• Vital Signs Detected

  July 1, 2011

• This Car’s for You, Boys and Girls

  June 28, 2011

• Educated Consumers Get ‘A’ in Auto Financing

  June 27, 2011

• Why People Like, Dislike Car Dealers

  June 24, 2011

• Dealers Struggle to Stock Used Cars

  June 22, 2011

• Survey Says Car Dealership Professionalism Trumps Price

  June 20, 2011

• Streak Ends for Fuel-Efficient Used-Car Values

  June 16, 2011

• High-Speed Ordering Will Keep Dealer Inventories Down

  June 9, 2011

• Competitive Dealer Fires Up Hyundai Sales

  June 8, 2011

• Ward’s Dealer 500 Hall of Famers

  June 7, 2011

• Quarter-Century of Listing Best of Best

  June 6, 2011

• Subprime Auto Lending Improves But Not Completely Healed

  June 3, 2011

• DealerTrack Becomes End-to-End Technology Provider

  June 1, 2011

• Customers First at Maserati

  June 1, 2011

• Dealers Get Closed-In Feeling

  June 1, 2011

• Quarter-Century of BEST OF BEST

  June 1, 2011

• Some People Need a Crash Course in How to Avoid Driver Distraction

  June 1, 2011

• Cheap No Longer Defines Small-Car Interiors

  June 1, 2011

• Reviews main entry into dealership

  June 1, 2011

• Best Way to Use Social Media

  June 1, 2011

• Sense of What Will Come

  June 1, 2011

• Auto Makers Don’t Keep Their Distance

  May 27, 2011

• Sense of What Will Come update from May 2011

  May 17, 2011

• Some People Need Crash Course in Avoiding Driver Distraction

  May 12, 2011

• Auto Industry Seeks Best Way to Use Social Media

  May 10, 2011

• Online Dealer Reviews Here to Stay

  May 9, 2011

• Six-Month Car Leases?

  May 4, 2011

• Maserati Debuts Two Grand Turismo Models

  May 4, 2011

• Study Says Dealers Slow to Respond

  May 1, 2011

• Bring Two Sides Together

  May 1, 2011

• New Technology Gets Dealership Deals Done Faster

  May 1, 2011

• In Case They Forgot

  May 1, 2011

• I Thought, Oh-Oh

  May 1, 2011

• Conflicted Customers

  May 1, 2011

• All About the Appointment

  May 1, 2011

• Bright Hopes, Few Dark Spots

  May 1, 2011

• Megadealers See Bright Prospects, Some Dark Spots

  April 29, 2011

• How Car Dealership Staffs Can Work Together

  April 26, 2011

• Scandinavian Design Gets Bold in Volvo S60

  April 25, 2011

• FR-S Concept Car in Name Only

  April 21, 2011

• Jeep Chief Likens New Performance Version to Race Car

  April 20, 2011

• Lexus Concept Car Makes Bold Design Statement

  April 20, 2011

• Auto Dealer Uses Traditional Means for Digital Ends

  April 12, 2011

• Look Before You Tweet

  April 4, 2011

• New CRM Technology Gets Car Deal Done Faster

  April 1, 2011

• Respond to All Internet Leads? Well, Yes

  April 1, 2011

• Speeding Up, Slowing Down

  April 1, 2011

• Top 3 Questions Car Shoppers Ask

  April 1, 2011

• Selling Warranties

  April 1, 2011

• Some Dealers Master Internet, Some Dont

  April 1, 2011

• Shall We Try Again?

  April 1, 2011

• Dealer Website Vehicle Trade-in Appraisals Catching On

  April 1, 2011

• Dealers Exempt From New Finance Law, But Not Forgotten

  April 1, 2011

• Look Before You Tweet update from April 2011

  April 1, 2011

• Miami Store Serious About Selling Extended Warranties

  March 17, 2011

• Is World Finally Ready for Used-Car Leasing?

  March 16, 2011

• Respond to All Internet Leads? Well, Yes…

  March 11, 2011

• Online Auto Trade-In Appraisals Catching On

  March 10, 2011

• Auto Dealers Slow to Respond to Customer Internet Inquiries

  March 10, 2011

• Three Top Questions Internet Car Shoppers Raise

  March 9, 2011

• Auto Dealers Exempt, But Not Forgotten by New Financial-Reform Law

  March 2, 2011

• A Dealership’s Secret Weapon

  March 1, 2011

• Ford Stores Top Chevy’s

  March 1, 2011

• Auto Loan Analysts Stay Busy Eyeing Credit Applications

  March 1, 2011

• Top GM Executive Says Fighting Fuel Economy Mandates Wrong

  March 1, 2011

• Auto Dealer Tammy Darvish Wins Woman of Year Award

  March 1, 2011

• Dealers Are Back

  March 1, 2011

• Auto Dealers Want a Say in Vehicle Product Development

  March 1, 2011

• High used-vehicle prices are spurring new-car sales

  March 1, 2011

• 40 Million Used-Car Sales?

  March 1, 2011

• Who Represents Generation Y?

  March 1, 2011

• 5 Degrees of Dealer Innovation

  March 1, 2011

• Question of 1998: Should Dealers Have Own Websites?

  March 1, 2011

• New Finance-Reform Law Strikes Fear

  March 1, 2011

• Subprime Loans Come Back

  March 1, 2011

• Speeding Up, Slowing Down in Auto Dealership F&I Offices

  March 1, 2011

• Auto Dealers’ Secret Weapon: Service Advisors

  Feb. 24, 2011

• Ford Surpasses Chevy in Dealership Count

  Feb. 16, 2011

• iPads Give Mercedes Dealers Freedom of Movement

  Feb. 16, 2011

• Dealers Should Encourage Staff to Read Social-Media Reviews

  Feb. 7, 2011

• High Used-Car Prices Spur New-Car Sales

  Feb. 7, 2011

• Does One Person Represent Entire Generation?

  Feb. 6, 2011

• NADA Chairman Says 62 MPG Proposal Could Hurt Auto Sales

  Feb. 6, 2011

• Online Auto Auction Action Increases

  Feb. 5, 2011

• Used-Car Market ‘Where It’s At,’ Economist Says

  Feb. 5, 2011

• Top GM Exec Says Fighting Fuel Economy Mandates Wrong

  Feb. 5, 2011

• Auto Loan Analysts Staying Busy

  Feb. 4, 2011

• Auto Lenders Fear Unknown Aspects of New Finance-Reform Law

  Feb. 4, 2011

• Subprime Auto Lending Increases for Good Reasons and Bad

  Feb. 4, 2011

• Upbeat Dealer Convention Reflects Auto Industry Recovery

  Feb. 4, 2011

• Get Smart Phone Users

  Feb. 1, 2011

• Modern Mechanics

  Feb. 1, 2011

• It Could Be a Very Good Year

  Feb. 1, 2011

• I Got My Dream Job

  Feb. 1, 2011

• Fun in the Funnel

  Feb. 1, 2011

• Fixing Service Departments

  Feb. 1, 2011

• Leasing’s New Lease on Life

  Feb. 1, 2011

• Consumer Reports’ Chief Car Tester Says EVs Have Long Way to Go

  Feb. 1, 2011

• Dealer Reviews on Cars.com

  Feb. 1, 2011

• Mike Jackson: Just Say No

  Feb. 1, 2011

• Kia Thinks Inside Box with Concept Van for Socially Active

  Feb. 1, 2011

• She Sells Fiats in America

  Feb. 1, 2011

• Extreme Auto Maker Makeover

  Feb. 1, 2011

• Five Degrees of Dealer Innovation

  Jan. 27, 2011

• All Kept Their Heads While Creating Auto-Technician Training Center

  Jan. 27, 2011

• What Makes Shoppers Click? Who Knows?

  Jan. 26, 2011

• Question from 1998: ‘Should Dealers Have Own Web Pages?’

  Jan. 26, 2011

• Some Dealership Service Departments Need Fixing

  Jan. 24, 2011

• Cars.Com to Post Consumers’ Auto Dealer Reviews

  Jan. 13, 2011

• AutoNation CEO Says Detroit Must Resist Overproducing

  Jan. 13, 2011

• Kia Thinks Inside the Box

  Jan. 13, 2011

• That’s Amore! Selling Fiats in America

  Jan. 11, 2011

• What Makes Car Shoppers Click? Who Knows? update from January 2011

  Jan. 10, 2011

• Auto Remarketers Get Tightfisted When Fixing Up Repos

  Jan. 1, 2011

• Delinquencies, Repos Down

  Jan. 1, 2011

• Dealers Huge Part of What We Do, Says Head of Mercedes-Benz USA

  Jan. 1, 2011

• CRM Works, When It Is Used

  Jan. 1, 2011

• Dealers Eye 100% Service Absorption

  Jan. 1, 2011

• Jack Fitzgerald Proposes Plan to Replace the Estate Tax

  Jan. 1, 2011

• Dealers Rap Auto Makers Offering Prize Lures at Auctions

  Jan. 1, 2011

• Auto Dealer Jack Fitzgerald Proposes Plan to Replace Estate Tax

  Dec. 22, 2010

• Mercedes Praises U.S. Auto Dealers for Facility Investments

  Dec. 14, 2010

• Auto Remarketers Tightfisted Fixing Up Repos

  Dec. 10, 2010

• Auto-Loan Delinquencies, Repos Down

  Dec. 9, 2010

• Car Dealers Strive for 100% Service Absorption

  Dec. 6, 2010

• Advanced Technology Expected to Drive Up Vehicle Prices

  Dec. 2, 2010

• Using Different Approaches, Car Dealerships Boost Accessory Sales

  Dec. 2, 2010

• Enough Already!

  Dec. 1, 2010

• Read All About It

  Dec. 1, 2010

• Trinkets, Trash and Auctioned Cars

  Dec. 1, 2010

• FTC Hoists Red Flags Rules

  Dec. 1, 2010

• Damage Control in the Finance and Insurance Offices

  Dec. 1, 2010

• Connecting with Customizing

  Dec. 1, 2010

• Pentagon’s Accusation Stings National Automobile Dealers Assn.

  Dec. 1, 2010

• Websites Detail Repair Costs

  Dec. 1, 2010

• S60 Spiced Up

  Dec. 1, 2010

• Internet Shopping Irks Some

  Dec. 1, 2010

• Searched and Destroyed

  Dec. 1, 2010

• Meeting of the Minds

  Dec. 1, 2010

• Buyers Like Trust But Verify

  Dec. 1, 2010

• Auto Dealership CRM Systems Work, When Used

  Nov. 30, 2010

• Would-Be Newspaper Owner Becomes Top Auto Dealer

  Nov. 23, 2010

• Dealers Use Hard Lessons Learned to Boost Profits

  Nov. 22, 2010

• Damage Control in Dealership F&I Office

  Nov. 18, 2010

• FTC Set to Enforce New Anti-ID Theft Rules

  Nov. 16, 2010

• Too Many Photos Spoil Online Vehicle Listings

  Nov. 4, 2010

• Galpin Connects With Customizing Crowd

  Nov. 4, 2010

• Volvo Spices Up New S60

  Nov. 2, 2010

• Meet the Two Different Groups of New Used-Car Buyers

  Nov. 1, 2010

• Expect to Inspect

  Nov. 1, 2010

• Putting the Parts Together

  Nov. 1, 2010

• Greg Miller: Ultimate Second-Generation Dealer

  Nov. 1, 2010

• Who to Call On to Make Business-Development Calls

  Nov. 1, 2010

• Buyers, Car Firms Cut Back

  Nov. 1, 2010

• Pre-owned Are All Important

  Nov. 1, 2010

• Lender-Dealer Sit-Down Meetings New to Industry

  Oct. 28, 2010

• Buyers, Auto Makers Cut Back in Own Ways

  Oct. 26, 2010

• Texas Dealership Wins Innovation Award

  Oct. 22, 2010

• ‘Dominate, Don’t Compete,’ Hard-Charging Business Expert Tells Dealers

  Oct. 22, 2010

• Who Should Dealers Call On to Make Calls?

  Oct. 8, 2010

• Today’s Used-Car Buyer Mantra: ‘Trust But Verify’

  Oct. 6, 2010

• 83% of Car Buyers Shop Online First

  Oct. 6, 2010

• Internet Car Shopping Frustrates Some Users

  Oct. 5, 2010

• Credit Unions Fend Off Rivals

  Oct. 1, 2010

• Playing Off Each Other

  Oct. 1, 2010

• Mostly Thumbs Up for Dealers

  Oct. 1, 2010

• Meet the New Employee, Your Helpful CRM System

  Oct. 1, 2010

• No, Dealers Aren’t Schizoid

  Oct. 1, 2010

• Pioneers Hitch Their Wagons

  Oct. 1, 2010

• Social Media’s Effect: Auto Business Will Never Be Same

  Oct. 1, 2010

• Lost as Car Buyers, But Won as Service Customers

  Oct. 1, 2010

• Isn’t That Special? If It Is, Highlight It

  Oct. 1, 2010

• Used-Car Operations ‘All Important,’ NADA Officer Says

  Sept. 29, 2010

• New-Model-Year Kickoff May Bruise Used-Car Prices

  Sept. 28, 2010

• Selling Used Cars for Fun and Profit

  Sept. 28, 2010

• Holt, Pollak to Speak at DrivingSales Summit Presented With WardsAuto

  Sept. 24, 2010

• Isn’t That ‘Special’?

  Sept. 8, 2010

• Lost as Car Buyer, Won as Service Customer

  Sept. 8, 2010

• The Back-Up Squad

  Sept. 1, 2010

• What’s Hot, What’s Not on Used-Car Market

  Sept. 1, 2010

• Get Most from Email

  Sept. 1, 2010

• The Saving of Saab

  Sept. 1, 2010

• Clash of the Auto Websites update from September 2010

  Sept. 1, 2010

• Store Count Hits Sweet Spot

  Sept. 1, 2010

• Not My Father’s Research

  Sept. 1, 2010

• Dealer Exemption Makes Sense

  Sept. 1, 2010

• Demand Increases For Used Cars

  Sept. 1, 2010

• Mercedes Gives Dealers iPads

  Sept. 1, 2010

• BMW Urges Dealers to Do More Repair Inspections

  Aug. 30, 2010

• Demand Increases for Used Cars, But Challenges Remain

  Aug. 16, 2010

• Clash of the Auto Websites

  Aug. 5, 2010

• How Auto Dealers Can Get Most from Email Marketing

  Aug. 5, 2010

• Innovative Initiative Equips Mercedes Dealers With iPads

  Aug. 5, 2010

• Saab “Alive and Kicking” After Near-Death Experiences

  Aug. 3, 2010

• The Camera Never Blinks

  Aug. 1, 2010

• Hyundai Dealers Saddle Up

  Aug. 1, 2010

• Walking In Los Angeles

  Aug. 1, 2010

• A Dealership Whodunit

  Aug. 1, 2010

• F&I’s Tough Sale

  Aug. 1, 2010

• But Will Dealers Use It?

  Aug. 1, 2010

• Old Lending Ways Return

  Aug. 1, 2010

• Dealer Group Activities Include Longer Hours, More Shifts

  Aug. 1, 2010

• How to Sell Extended Car Warranties to Tough Customers

  July 20, 2010

• Six Tips for Getting Car Customers Financed

  July 16, 2010

• 90% of Social Media Is Showing Up; Now for the Other 10%

  July 15, 2010

• Captive Finance Firms Help Keep Auto Customers

  July 15, 2010

• Survey Says Mercedes Dealerships Treat Customers Best

  July 12, 2010

• ADP to Acquire Cobalt Group

  July 9, 2010

• ‘Fire Up the Video’ at Car Dealerships

  July 6, 2010

• Car Dealers Leveraging New Smart-Phone Applications

  July 1, 2010

• Online Dialogue Helps Sales

  July 1, 2010

• Teach Financial Literacy

  July 1, 2010

• Dealer E-Responses Better But Room for Improvement

  July 1, 2010

• Mystery Shop Videos Capture F&I Goofs

  July 1, 2010

• Trying to Be the Un-dealer

  July 1, 2010

• Pumped Up

  July 1, 2010

• Study Says Auto-Loan Restrictions Slow Down Full Sales Recovery

  July 1, 2010

• Dealers Are Not Lenders

  July 1, 2010

• Let’s Outlaw Dishonest Internet Smear Campaigns

  June 21, 2010

• Some Consumers Need Crash Course in Auto Lending

  June 21, 2010

• Room for Improvement, But Dealer E-Responses Better

  June 17, 2010

• AutoNation Uses Social Media to Become ‘the Un-dealer’

  June 16, 2010

• Online Chat Helps Car Sales

  June 15, 2010

• Car Dealers Leverage Smart-Phone Applications

  June 4, 2010

• Price of Fuel Remains Big Factor in Car Market

  June 3, 2010

• Photographic Walk-Around

  June 1, 2010

• How To Increase Repair Orders

  June 1, 2010

• Serious About Service

  June 1, 2010

• Dealer Success Stories Vary

  June 1, 2010

• Car Dealer Success Stories Take Many Forms

  May 21, 2010

• Car Dealers Use Internet To Get Prospects Offline

  May 17, 2010

• Auto Dealers Get Serious About Service Work

  May 13, 2010

• Venerable West Coast Car Dealership Family Expands to Florida

  May 13, 2010

• Internet Shoppers Get Lots of Vehicle Info in Minutes from Responselogix

  May 1, 2010

• Fiat-Chrysler’s Marchionne: It Takes a Team

  May 1, 2010

• Hybrid Car: Lexus HS 250H

  May 1, 2010

• Rumble Ready

  May 1, 2010

• What’s With Kids Today?

  May 1, 2010

• Lexus Hybrid Includes Bioplastics – and Lots of Leather

  April 26, 2010

• System Sends Lots of Vehicle Info to Internet Shoppers

  April 16, 2010

• What’s the Matter With Kids Today?

  April 14, 2010

• From Driving Dump Trucks To Running Rolls-Royce

  April 6, 2010

• Bentley Pulls Fast One With Supersports Convertible

  April 1, 2010

• Kia Optima Undergoes Metamorphosis

  April 1, 2010

• Kid Bro Camaro Bites ‘Vette

  April 1, 2010

• The Phenomenon of Social Media Here To Stay

  April 1, 2010

• Guilty Until Proven Innocent

  April 1, 2010

• Fisker Duals With Lux Dealers

  April 1, 2010

• Technology Helps, But Automated Loan OKs Lose Favor

  April 1, 2010

• Is Sergio Chrysler’s New Lido?

  April 1, 2010

• Big-Town Dealerships Tend To ‘Get’ It

  April 1, 2010

• Somebody Get the Phone

  April 1, 2010

• CRM Early Days: Wait, the Keyboard Letters Aren’t in Order

  April 1, 2010

• Volkswagen High on Hybrids

  April 1, 2010

• Fiat-Chrysler’s Marchionne: It Takes a Team

  March 31, 2010

• Toyota Welcomes Government Sudden-Acceleration Probe

  March 30, 2010

• Skeptics Aside, Social Media ‘Here to Stay’

  March 18, 2010

• Chrysler Dealers Place Faith in Sergio; Liken Him to Lido

  March 1, 2010

• Some of Last Year’s Dealer Wounds Remain Unhealed

  March 1, 2010

• Ouch, What a Feeling for Recall-Weary Toyota Dealers

  March 1, 2010

• Hyundai Aims for Major Vehicle-Safety Improvements

  March 1, 2010

• Back to Normal After Real Rough Year

  March 1, 2010

• International-Brand Dealers Plan to Tout U.S. Contributions

  March 1, 2010

• What’s After Automageddon?

  March 1, 2010

• Bentley Bruised, Not Beaten

  March 1, 2010

• Dubious Record Set

  March 1, 2010

• Reluctant Subprime Lending Stymies Normal Auto Sales

  March 1, 2010

• Dealers Shake Off the Blues

  March 1, 2010

• 2009 NADA Chairman’s Main Destinations: DC and Detroit

  March 1, 2010

• Internet Leads Increase Dramatically

  Feb. 24, 2010

• Bobbled Phone Calls Hurt Dealership Business

  Feb. 24, 2010

• Tighter Subprime Lending Stymies Auto Sales

  Feb. 24, 2010

• Import Dealers to Tout U.S. Contributions

  Feb. 16, 2010

• Chrysler Dealers Place Faith in Sergio

  Feb. 14, 2010

• Used-Car Operations Rescued Some Dealers Last Year

  Feb. 14, 2010

• Destination: DC, Detroit

  Feb. 14, 2010

• What Makes Internet Customers Click

  Feb. 13, 2010

• Dealer Wounds Remain Unhealed

  Feb. 12, 2010

• NADA Convention Shakes Off Blues

  Feb. 12, 2010

• NADA Convention Draws International Crowd

  Feb. 12, 2010

• Dealership Reductions Set Record

  Feb. 4, 2010

• Customers Take Their Time

  Feb. 1, 2010

• Future Bright for Survivors

  Feb. 1, 2010

• EVs Invade Detroit

  Feb. 1, 2010

• New Trade Group Serves Pre-Owned Dealer Niche

  Feb. 1, 2010

• Dealer: Days of Who’s First Off Line Are Over

  Feb. 1, 2010

• What Dealers Should Do When the IRS Pays a Visit

  Feb. 1, 2010

• The Move to Used

  Feb. 1, 2010

• Closed for Business

  Feb. 1, 2010

• Crime, Punishment & Auto Retailing

  Feb. 1, 2010

• Dealer, Getting Creative Online, Widens Use of Videos

  Feb. 1, 2010

• Mercedes Stores Get Upgrades

  Feb. 1, 2010

• Death of Auto Dealerships Greatly Exaggerated

  Feb. 1, 2010

• Dealer Complains Used-Car Price Books Go Too Low update from February 2010

  Feb. 1, 2010

• Done Right Way, Chat Becomes Critical to Dealerships

  Feb. 1, 2010

• Now For Arbitration Hearings

  Feb. 1, 2010

• New York Touts Auto Heritage

  Feb. 1, 2010

• Fisker Duals With Luxury Dealers

  Jan. 29, 2010

• Now For Dealer Arbitration Hearings

  Jan. 26, 2010

• Chat Becomes ‘Critical’ to Dealerships

  Jan. 14, 2010

• Death of Dealerships Greatly Exaggerated

  Jan. 14, 2010

• Future Bright for Surviving Dealers

  Jan. 13, 2010

• Mini Debuts Open-Air Concept Car

  Jan. 13, 2010

• Used-Car Buying Trends Present Challenges for Auto Makers

  Jan. 11, 2010

• Attorneys General Go After Dealers

  Jan. 8, 2010

• Subprime Out of Intensive Care

  Jan. 1, 2010

• Dominate the Online Jungle

  Jan. 1, 2010

• Going From Online To Offline

  Jan. 1, 2010

• Get Quick With Reply Button

  Jan. 1, 2010

• Biggest Crock I Ever Heard

  Jan. 1, 2010

• Welcome to the Revolution

  Jan. 1, 2010

• Dealership Service Departments Use CRM To Defend Turf

  Jan. 1, 2010

• Tips on How To Sell and What Vehicles To Show To the Subprime Crowd

  Jan. 1, 2010

• Where Will ‘Orphaned’ Dealership Customers Go?

  Dec. 16, 2009

• Dealer Expands Use of Online Video

  Dec. 11, 2009

• How Dealers Can Dominate Online Jungle

  Dec. 11, 2009

• Most Emailers Unhappy With Dealership Responses

  Dec. 7, 2009

• Subprime Auto Lending Leaves Intensive Care

  Dec. 3, 2009

• Dealers Ready to play

  Dec. 1, 2009

• Although Online Ratings Can Rattle Dealers, the Pesky Postings Offer Opportunities

  Dec. 1, 2009

• New Phone App Aid Shoppers of Toyota Certified Cars

  Dec. 1, 2009

• Certified Cars to the Rescue

  Dec. 1, 2009

• It’s a Post-Clunker Hangover

  Dec. 1, 2009

• What’s Normal Now?

  Dec. 1, 2009

• Car Shoppers Prefer Chat Over Email as the Best Way to Interact with Dealerships

  Dec. 1, 2009

• The Goal of Rich Media: Get Consumer Into Ad to Play and Explore

  Dec. 1, 2009

• Repair Shops Grab for Dealership Business

  Nov. 24, 2009

• Dealership Shoppers Prefer Chat Over Email

  Nov. 13, 2009

• Certified Used-Car Sales Rescue Dealers

  Nov. 5, 2009

• Don’t Punish Dealers Who Did Upgrades

  Nov. 1, 2009

• Independents: We Want Codes

  Nov. 1, 2009

• They Stick With Their Sites

  Nov. 1, 2009

• The Green Dealership Tours Start Here, Folks

  Nov. 1, 2009

• Mercedes-Financial First To Let Customers Pay by iPhone

  Nov. 1, 2009

• Unlike Competitors, Ford Avoided Reinventing Itself

  Nov. 1, 2009

• What Consumers Want Now

  Nov. 1, 2009

• Practical Generation Y Vehicle Buyers Shun Frills and Thrills

  Nov. 1, 2009

• Red Flags Rule Creates Flap

  Nov. 1, 2009

• Saturn Dealers: Now What?

  Nov. 1, 2009

• New Sales Chief Inquisitive

  Nov. 1, 2009

• Auto Financing: ‘No One Knows What Normal is Anymore’

  Oct. 30, 2009

• Used-Car Market Goes From Bull to Bear – Fast

  Oct. 29, 2009

• Car Buyers Step Up Internet Use Close to Purchase

  Oct. 19, 2009

• Young Car Buyers Shun Frills, Thrills

  Oct. 19, 2009

• Auto Makers Should Aid Dealers Who Improved Facilities

  Oct. 16, 2009

• Independent Shops Want Repair Codes

  Oct. 12, 2009

• New Red Flags Rule Worries Dealers

  Oct. 8, 2009

• Dealership Tours Start Here

  Oct. 7, 2009

• ‘Handcuffed’ Saturn Dealers Consider Their Fates

  Oct. 1, 2009

• Credit Gets Some of the Blame

  Oct. 1, 2009

• It’s Not Just Sales Anymore

  Oct. 1, 2009

• Leasing Risks Scare Lenders

  Oct. 1, 2009

• Experts Tell How Auto Dealers Can Help Their Cause with Lenders These Days

  Oct. 1, 2009

• How Dealers Can Help Their Cause With Lenders

  Sept. 28, 2009

• NADA: Normalized Credit Would Boost Auto Sales by Millions

  Sept. 25, 2009

• Used-Car Market Brightens

  Sept. 1, 2009

• Lease Originations Tumble

  Sept. 1, 2009

• It Really Is a Different Car Co.

  Sept. 1, 2009

• Missouri Dealers Gunning for Business

  Aug. 24, 2009

• Leasing Originations Tumble

  Aug. 18, 2009

• Prof Tells How GM Can Reinvent Itself

  Aug. 17, 2009

• Banker Predicts Auto Financing Will Become Strong Again

  Aug. 1, 2009

• Distressed Customers May Unfairly Target Dealerships

  Aug. 1, 2009

• Running Flat, Without Harshness

  Aug. 1, 2009

• Make Money While There’s Blood on Street, So To Speak

  Aug. 1, 2009

• Well, It’s Better than Horrible

  Aug. 1, 2009

• Fresh Ideas From New GM

  Aug. 1, 2009

• Axed Aces Wonder Why

  Aug. 1, 2009

• Some Top-Performing Dealers Get Axed

  July 22, 2009

• GM, eBay Team Up to Auction Cars Online

  July 10, 2009

• Distressed Customers May Target Dealers

  July 10, 2009

• Car Loan Delinquencies Up, But Could Be Worse

  July 9, 2009

• The Man Behind Retail Cuts

  July 1, 2009

• What’s New in Luxury Vehicle Interiors for Consumer 2.0

  July 1, 2009

• Relieved Dealers Praise Penske Group’s Plan to Buy Saturn

  July 1, 2009

• Alas, Saab Became a Sob Story for GM

  July 1, 2009

• Vicarious Liability Is Dead

  July 1, 2009

• Electrifying Car Designs

  July 1, 2009

• Bridgestone’s New Run-Flat Tires Offer Smoother Ride

  July 1, 2009

• Vicarious Liability Not Quite Dead Yet

  June 23, 2009

• Saab Became Sob Story for GM

  June 18, 2009

• Relieved Dealers Praise Penske-Saturn Deal

  June 5, 2009

• Dealers Wonder If GM Will Be Meaner, Not Just Leaner

  June 1, 2009

• Audi At Home in U.S.

  June 1, 2009

• And What If They Are Wrong?

  June 1, 2009

• Used-Car Business Good, But Dealers Reluctant to Stock Up

  June 1, 2009

• Never Had Year Like This

  June 1, 2009

• Not Just Dodges and Fords

  June 1, 2009

• Bankruptcy or Fear of It May Hurt Sales of Affected Vehicles

  June 1, 2009

• Ditch the Stale Sales Pitches

  June 1, 2009

• Survey: Tight Credit Hampers Most Potential Car Buyers

  June 1, 2009

• Auto Executive of the Year Cites Great Mazda Dealers

  June 1, 2009

• Survey Says Most Dealership Customers Just Show Up

  June 1, 2009

• Dealers Nervous, Not Panicky

  June 1, 2009

• Audi Culls Consumer Info by Living With U.S. Families

  May 21, 2009

• Tough to Forecast Vehicle Values in Volatile Times

  May 21, 2009

• Electrifying Car Designs in Works

  May 13, 2009

• Luxury Cars on Repo Hit Lists, Too

  May 12, 2009

• Don’t Call Cube Cute or Mistake It for Scion xB

  May 4, 2009

• Chrysler Dealers Sell, Despite Bankruptcy

  May 1, 2009

• Luxury Buyers Downshifting

  May 1, 2009

• VW Sticks With Sales Goal

  May 1, 2009

• F&I Works Its Way to the Web

  May 1, 2009

• Leave Economic Talk to Others

  May 1, 2009

• G37 Drops its Top

  May 1, 2009

• Play Active Role in Marketing

  May 1, 2009

• Some Websites Are Spooky

  May 1, 2009

• Convertible CUVs Could Be in the Future

  May 1, 2009

• Daytona Dealer Shows Faith in Chrysler

  May 1, 2009

• Some Resourceful U.S. Dealers Sell Used Cars Overseas

  May 1, 2009

• Good Service Depts. Sell Cars

  May 1, 2009

• Cars of Future Fun, But Fuel-Saving Technologies Available Now

  May 1, 2009

• He Says Payment-Protection Programs Fail to Close Deals

  May 1, 2009

• Good Service Departments ‘Sell’ Cars

  April 28, 2009

• Payment-Protection Programs Fail to Close Deals

  April 22, 2009

• Some Dealer Websites Spooky

  April 21, 2009

• F&I Slowly Finds Way to Websites

  April 17, 2009

• Some Luxury Buyers Downshift to Hyundai Genesis

  April 14, 2009

• VW Sticking to Ambitious Sales Goal

  April 9, 2009

• Acura ZDX Has Multiple Personalities

  April 8, 2009

• Suzuki Says ‘09 Equator for Fullsize Pickup Bailers, Others

  April 1, 2009

• Two Showrooms Rely on Each Other

  April 1, 2009

• After the Warranty Ends

  April 1, 2009

• Online Auctions Make Gains

  April 1, 2009

• RFID Offers Personal Touch

  April 1, 2009

• Limbo Land of Auto Finance

  April 1, 2009

• Tricky Time to Sell Coupes

  April 1, 2009

• Cautious Auto Lenders Taking No-Nonsense Approach

  April 1, 2009

• What Happens If You Can’t Fix a Broken Auto Dealer

  April 1, 2009

• Lending Shifts to Small Banks

  April 1, 2009

• Dealer Websites Still Have Ways to Go

  March 31, 2009

• Welcome to Limbo Land of Auto Finance

  March 9, 2009

• ‘Can’t Fix Broken Auto Dealer’

  March 5, 2009

• Best Dealers Keep Customers After Warranties End

  March 2, 2009

• Chrysler Targets Mainly Metropolitan Areas for Dealer Reductions

  March 1, 2009

• He’s Still Outspoken as Ever

  March 1, 2009

• 100 Worst Cars Ever Made

  March 1, 2009

• Mazda Quietly Cuts Stores

  March 1, 2009

• New No.1 Turndown Reason

  March 1, 2009

• Convention Begins on Familiar Note: How Many Dealers Will Depart?

  March 1, 2009

• Subprime Slightly Recovers

  March 1, 2009

• Hang In There, Former Presidents Bush and Clinton Tell Dealers

  March 1, 2009

• NADA: 12.7 Million Sales in ‘09

  March 1, 2009

• Car Buy-Back Plan Spurs Hyundai Sales

  March 1, 2009

• Some Soar and Some Crash

  March 1, 2009

• He Sees a Huge Disconnect Between Consumers and Auto Makers’ Product Plans

  March 1, 2009

• Get Ready for Pent-Up Demand Release

  March 1, 2009

• Ford Motor Co. Salutes Dealers Who Are Philanthropic Standouts

  March 1, 2009

• Hurricane-Hit Dealers Still Hurting

  March 1, 2009

• Reporter’s Notebook: Ward’s passes along the buzz at the NADA convention

  March 1, 2009

• A Different Kind of Convention

  March 1, 2009

• Ford CEO Mulally: Congressional Hearings Not So Bad

  March 1, 2009

• Mazda Quietly Cuts Dealerships

  Feb. 18, 2009

• Buy-Back Plan Spurs Hyundai Sales

  Feb. 17, 2009

• Hyundai Chief Admits ‘Tricky’ Time to Start Selling Coupes

  Feb. 11, 2009

• CEO Pitches ‘Revolutionary’ Ideas to Change Auto Industry

  Feb. 11, 2009

• Vehicle-Repossession Firms Using High-Tech Devices

  Feb. 1, 2009

• Subaru Stands Out as Only Auto Maker To Post ‘08 Gain

  Feb. 1, 2009

• SUV Sales Get Stuck in Mud

  Feb. 1, 2009

• Back Shop to the Rescue

  Feb. 1, 2009

• The Art of the Deal Is Back

  Feb. 1, 2009

• Detroit Show Stays Upbeat

  Feb. 1, 2009

• The Way to a Lender’s Heart

  Feb. 1, 2009

• Five Tips for Maximizing F&I Sales and Profits

  Feb. 1, 2009

• Meet Customers Early To Create Customized Mini-Menus

  Feb. 1, 2009

• Wow, That Was a Wild Party!

  Feb. 1, 2009

• Loan Defaults Jar Lenders

  Feb. 1, 2009

• ‘Hang In There,’ Former Presidents Bush, Clinton Tell Auto Dealers

  Jan. 27, 2009

• Mulally: Congressional Hearings Not So Bad

  Jan. 26, 2009

• Different Kind of Convention for NADA

  Jan. 25, 2009

• Chrysler Targets Metro Areas for Dealer Reductions

  Jan. 24, 2009

• AutoNation CEO Pitches Gas-Tax Hike to Spur Demand for Fuel-Efficient Cars

  Jan. 24, 2009

• Subprime Makes Slight Recovery

  Jan. 23, 2009

• NADA Convention Begins on Familiar Note

  Jan. 23, 2009

• Owners Not Loyal to HEVs

  Jan. 16, 2009

• In Loan Turndowns, Debt Can Trump Good Credit Scores

  Jan. 14, 2009

• Toned-Down Detroit Auto Show Stays Upbeat

  Jan. 12, 2009

• Subaru Stands Alone in Posting 2008 Sales Gain

  Jan. 8, 2009

• SUV Sales Stuck in Mud

  Jan. 8, 2009

• Jarred Lenders See Auto-Loan Delinquencies Rise

  Jan. 7, 2009

• Look at the Real Rick Wagoner

  Jan. 1, 2009

• Take a Seat, If You Like Mitsubishi’s Evo X

  Jan. 1, 2009

• Dos, Don’ts of Internet Selling

  Jan. 1, 2009

• It’s Definitely Not Old School

  Jan. 1, 2009

• Beware of Ready, Aim, Ouch!

  Jan. 1, 2009

• How Much Are People Worth?

  Jan. 1, 2009

• A Guide to Car Dealer Survival

  Jan. 1, 2009

• Dealers Build Homes for Needy

  Jan. 1, 2009

• Take a Seat, If You Like Mitsubishi’s Evo X

  Dec. 19, 2008

• Ready, Aim, Ouch!

  Dec. 3, 2008

• Owner Feedback at 12,000 Ft.

  Dec. 1, 2008

• What Car Dealers Can Learn From Las Vegas Model

  Dec. 1, 2008

• Some Dealers Miffed at Credit Unions

  Dec. 1, 2008

• Show and Tell Sells Well

  Dec. 1, 2008

• Ways To Make Them Happy

  Dec. 1, 2008

• BMW Uses CRM To Aid Service Sales

  Dec. 1, 2008

• He’s Not Clowning Around

  Dec. 1, 2008

• When Customers Walk Out

  Dec. 1, 2008

• Show and Tell Sells

  Nov. 18, 2008

• BMW Uses CRM to Supercharge Service Sales

  Nov. 17, 2008

• Small Deeds Boost Dealership Customer Satisfaction

  Nov. 13, 2008

• Back to the Niche Markets

  Nov. 1, 2008

• Remember the Human Touch

  Nov. 1, 2008

• Optimism Not Just Happy Talk

  Nov. 1, 2008

• Infiniti Is All In With AWD

  Nov. 1, 2008

• 10 Automotive Retail Heresies

  Nov. 1, 2008

• Dizzy From Cliff-Diving Charts

  Nov. 1, 2008

• It’s Lenders Turn to Get Picky

  Nov. 1, 2008

• And 10 Significant Vehicle Picks for ‘09

  Nov. 1, 2008

• Dealers Red-Flag ID Thieves

  Oct. 30, 2008

• CRM Systems Rapped for Lacking Personal Touch

  Oct. 28, 2008

• Getting Dizzy From Cliff-Diving Charts

  Oct. 21, 2008

• Back to Niches for Auto Financing

  Oct. 17, 2008

• Now It’s Lenders’ Turn to Get Picky

  Oct. 13, 2008

• Chrysler May Simplify Surveys

  Oct. 1, 2008

• Dealers Still Show Skepticism Towards Internet Marketing

  Oct. 1, 2008

• Most Important Customers

  Oct. 1, 2008

• When It’s OK to Get Personal

  Oct. 1, 2008

• Others Disdain Leasing, But Toyota Likes It

  Oct. 1, 2008

• He Got Some Satisfaction

  Oct. 1, 2008

• Stores Count on His Counting

  Oct. 1, 2008

• Cause for Optimism Not Just ‘Happy Talk’

  Sept. 29, 2008

• Dealership Group Counts on His Counting

  Sept. 22, 2008

• Toyota Likes Leasing

  Sept. 17, 2008

• Chrysler May Simplify Satisfaction Surveys

  Sept. 9, 2008

• With Auto Loans, It’s OK to Get Personal

  Sept. 8, 2008

• Existing Customers Most Important

  Sept. 2, 2008

• GM Delays Meeting with Detroit Dealers

  Sept. 1, 2008

• Questionable Timing

  Sept. 1, 2008

• Auto Industry’s Problem Child

  Sept. 1, 2008

• Who Needs Fullsize Trucks?

  Sept. 1, 2008

• Dealer Touts Benefits of Switching to Speedy Email Surveys

  Sept. 1, 2008

• Who Needs Big Trucks?

  Aug. 7, 2008

• GM Postpones Meeting With Detroit Dealers

  Aug. 6, 2008

• Kia Borrego Enters Tight SUV Segment

  Aug. 4, 2008

• Impending Meeting Has Detroit GM Dealers Wondering

  Aug. 1, 2008

• Captives Feel the Pain, Too

  Aug. 1, 2008

• Continental Previews Possible Next-Gen Chrysler Tech

  Aug. 1, 2008

• Do You Got That in Crocodile?

  Aug. 1, 2008

• Continental AG’s New Display System Does Double Duty

  Aug. 1, 2008

• Watch for Waves of Car Videos update from August 2008

  Aug. 1, 2008

• Video Now a Part of CRM update from August 2008

  Aug. 1, 2008

• Video Now a Part of CRM

  July 17, 2008

• Watch for Waves of Car Videos

  July 17, 2008

• Magic Wands of No Use

  July 1, 2008

• Slackers Wanted

  July 1, 2008

• Lease Turn-Ins Made Easy

  July 1, 2008

• Car CD Players’ Days Numbered, Really

  July 1, 2008

• Motorists Want Infotainment

  July 1, 2008

• Selling Luxury to Slacker Set

  July 1, 2008

• Score One for the Retailers

  July 1, 2008

• How to Make Dealers Happy?

  July 1, 2008

• Form Over Function

  July 1, 2008

• Continental Previews Possible Next-Gen Chrysler Technology

  June 26, 2008

• Mercedes Tries to Make Lease Turn-Ins Easier

  June 13, 2008

• A Day at the Test Track

  June 11, 2008

• CD Players’ Days Numbered, Really

  June 6, 2008

• Motorists Want More In-Car Infotainment

  June 6, 2008

• ‘Slacker’ Set Now Targeted as Luxury Car Buyers

  June 6, 2008

• Drivers Facing Information Overload, Suppliers Warn

  June 5, 2008

• Lenders Looking for Bright Spots

  June 1, 2008

• A Spending Spree Is Unlikely

  June 1, 2008

• Dealers Using Different Techniques to Combat F&I Abuses

  June 1, 2008

• Ding Dong, Collector Calling

  June 1, 2008

• Fleet Sales: Dismal to Just OK

  June 1, 2008

• Dealers: We Want a Heads-Up

  June 1, 2008

• Bentley Motors Opens Dealerships in Minnesota, Hawaii

  June 1, 2008

• Kiss Babies, Bash the Industry

  June 1, 2008

• System Error: Bad Loans

  June 1, 2008

• Ding Dong, Debt Collector Calling

  May 6, 2008

• Lenders Deactivate Automated Decision-Making

  May 2, 2008

• Search Can Destroy Budgets

  May 1, 2008

• Readying for Big Breakthrough

  May 1, 2008

• For the Best and Brightest

  May 1, 2008

• CPO Business Booms In ‘08

  May 1, 2008

• Hyundai Tops for Grandpops

  May 1, 2008

• Hyundai Motor Finance Corp. Uses Cautious Approach

  May 1, 2008

• Speed, Speed, Speed

  May 1, 2008

• Ford Economist: Most Americans Won’t Spend Tax Rebates

  April 29, 2008

• For Those Who Like Sleek CUVs

  April 28, 2008

• ‘Search’ Can Destroy Dealer Ad Budgets

  April 18, 2008

• Tips On Modern Marketing to Car Buyers

  April 16, 2008

• Dealers Love Leads, Hate Costs

  April 14, 2008

• MySpace the Place for Some Dealers

  April 11, 2008

• Would-Be New-Car Buyers Check Out Certified Used Vehicles

  April 9, 2008

• Is It Auto Showor Rock Concert?

  April 1, 2008

• Out of the Ashes

  April 1, 2008

• Auto Leasing a Tough Game

  April 1, 2008

• A 100 MPG Car?

  April 1, 2008

• Will Alternative-Fuel Cars Sell?

  April 1, 2008

• Dealer Wins Award in Ford Credit Suit

  April 1, 2008

• By Popular Demand, Honda Fit Is Bigger

  April 1, 2008

• Engineers, Sharpen Your Pencils: Ultra-Efficient Car Worth $10 Million

  April 1, 2008

• It Costs To Tout Websites

  April 1, 2008

• Internet Myths Are Debunked

  April 1, 2008

• Who Needs F&I Training?

  April 1, 2008

• Everyone Tries to Get Lessee To Buy Vehicle

  April 1, 2008

• Subprime Auto Lending Firm Emerges From Ashes

  March 25, 2008

• X Prize Offers $10 Million to Build Ultra-Efficient Car

  March 20, 2008

• ’09 Maxima Sedan Seeks to Retake 4-Door Sports-Car Crown

  March 20, 2008

• Alternative Fuels to Expand Dealers’ Powertrain Offerings

  March 20, 2008

• Honda Introduces Bigger Fit

  March 19, 2008

• Internet Auto-Shopping Myths Debunked

  March 11, 2008

• Camera-Shy In F&I Office

  March 1, 2008

• GM Sticks with Truck Dealers

  March 1, 2008

• Saying I Do Doesn’t Get Better Auto Loan

  March 1, 2008

• Mystery Shopping Uncovers Crimes

  March 1, 2008

• Results Vary on How Often Dealers Get Loan Stipulations

  March 1, 2008

• VW Dealers Set to Sell Minivan

  March 1, 2008

• Sky’s Limit for New Sunroof

  March 1, 2008

• Best-Kept Secret in Industry’

  March 1, 2008

• Moods Swing at Convention

  March 1, 2008

• Navistar Prepares to Make GM Medium-Duty Trucks

  Feb. 15, 2008

• New NADA Chief Says CAFE Fight Just Beginning

  Feb. 13, 2008

• Toyota Dealers Lament Tough Times

  Feb. 12, 2008

• Saying ‘I Do’ Doesn’t Get Better Auto Loan Rates Anymore

  Feb. 12, 2008

• Recessions Don’t Necessarily Hurt Auto Sales

  Feb. 11, 2008

• VW Dealers Ready to Start Selling New Minivan

  Feb. 11, 2008

• Vehicle Leasing Continues Comeback

  Feb. 9, 2008

• Dealers Balk at Auto Makers’ Facility Demands

  Feb. 9, 2008

• Legal Advice to Vehicle Repossessors: Take Care

  Feb. 1, 2008

• Subprime Auto Borrowers Fret

  Feb. 1, 2008

• Where Power Meets Posh

  Feb. 1, 2008

• GM Finance Chief Foresees Slow Growth but No Recession

  Feb. 1, 2008

• Subaru Lays Claim to First CUV Title

  Feb. 1, 2008

• New System Helps Dealers Buy Insurance

  Feb. 1, 2008

• The World Finally May Be Ready for Used-Car Leasing

  Feb. 1, 2008

• Is It the Lead or Salesperson?

  Feb. 1, 2008

• In This Corner: Ric Flair Finance

  Feb. 1, 2008

• Modern-Day Perils Create Need for New Insurance Coverage for Auto Dealers

  Feb. 1, 2008

• With That Out of the Way

  Feb. 1, 2008

• They’re Not Just Car Doors, They’re Auto Marketing Sites

  Feb. 1, 2008

• The Dealer Made Me Do It!

  Feb. 1, 2008

• All You Need for This Promo: Customer, Camera, E-Mail

  Feb. 1, 2008

• Sell Warranties without Dissing the Car

  Feb. 1, 2008

• GM CEO Says Buick-Pontiac-GMC Bundling Is Working

  Feb. 1, 2008

• Used-Vehicle Customers Vary

  Feb. 1, 2008

• Information Used To Score Internet Sales Leads Comes From All Sorts of Sources

  Feb. 1, 2008

• Sorry Old Chap, We’re Repossessing Your Car

  Feb. 1, 2008

• In Auction Lanes, Reposssed Vehicles Stand Out But Most Buyers Don’t Shun Them

  Feb. 1, 2008

• Sky’s Limit for Webasto’s New Sunroof

  Jan. 30, 2008

• Maserati Gets Its Groove Back

  Jan. 14, 2008

• Subaru Looks to Next-Gen Forester to Regain CUV Leadership

  Jan. 14, 2008

• ‘Dude, Where’s My Car?’

  Jan. 11, 2008

• When Sales Go Cold, Competition Fires Up

  Jan. 1, 2008

• It’s Right Under Their Noses

  Jan. 1, 2008

• Some People Never Will Get It

  Jan. 1, 2008

• Ford Dealers Are the Greatest Auto Retailers, But There’s Just Too Many of Them

  Jan. 1, 2008

• Chief Executive Says General Motors Dealers Are Upbeat All Things Considered

  Jan. 1, 2008

• Lack of Auto Industry Growth Heightens Competition

  Dec. 18, 2007

• Some People Never Will Get F&I Ethics

  Dec. 17, 2007

• From a Judge Turned Dealer: Avoid Customer Hand-Offs

  Dec. 1, 2007

• Captive Firms Buying Deeper

  Dec. 1, 2007

• OE Connection’s Online Parts-Ordering Network Is Growing

  Dec. 1, 2007

• Thinking Man’s Guide to CRM

  Dec. 1, 2007

• Red-Flag Rules Worry Dealers

  Dec. 1, 2007

• Service Department Personnel Gets an A for CRM Use

  Dec. 1, 2007

• We’ve Had Some Problems

  Dec. 1, 2007

• Internet Auctions Get Active

  Dec. 1, 2007

• 9 Tips on Picking, Implementing a CRM System (and 1 Tip on How to Finance a Trip)

  Dec. 1, 2007

• Amazing What You Can Do

  Dec. 1, 2007

• ‘Amazing What You Can Do With It’

  Nov. 15, 2007

• Ford Credit Stumbles Switching to Service Centers

  Nov. 2, 2007

• How to Get CEO’s Attention: Write Book about the Company

  Nov. 1, 2007

• What Went Right and Wrong

  Nov. 1, 2007

• Scoring Internet Leads Next Up

  Nov. 1, 2007

• High Employee Turnovers Hurt

  Nov. 1, 2007

• Talk About Hands-On Learning!

  Nov. 1, 2007

• NADA Weighs In On CAFE

  Nov. 1, 2007

• Manheim Holds Green Auction

  Nov. 1, 2007

• Right Products to Right People

  Nov. 1, 2007

• Dealers See Red Over Red-Flag Rules

  Oct. 31, 2007

• High Staff Turnovers Hurt Dealerships

  Oct. 9, 2007

• Sell Right Products to Right Customers

  Oct. 8, 2007

• Students Stage Nation’s Largest Outdoor Auto Show

  Oct. 4, 2007

• What Went Right, Wrong at Modernized Dealership

  Oct. 1, 2007

• Study: Money Isn’t Everything

  Oct. 1, 2007

• Here Are Top 10 Automotive Financing Trends and Events

  Oct. 1, 2007

• New Suzuki Square Dealership Design Aims to Promote Openness, Modern Times

  Oct. 1, 2007

• Threeth By Land and Sea

  Oct. 1, 2007

• New Chrysler Scores a Coup

  Oct. 1, 2007

• Suzuki Fills A Void

  Oct. 1, 2007

• Suzuki Is Getting Emotional

  Oct. 1, 2007

• Who’s Ready, Willing to Buy?

  Oct. 1, 2007

• Fearing the Ax, Instead He Had Lunch With Ford CEO

  Sept. 28, 2007

• Scoring Internet Leads Next Step

  Sept. 26, 2007

• Dealers Helped Convince Chrysler to Hire Jim Press

  Sept. 11, 2007

• Suzuki Gets Emotional With New SX4 Sport

  Sept. 10, 2007

• System Tells Who’s Ready, Willing, Able to Buy

  Sept. 6, 2007

• What Are They Doing Here?

  Sept. 1, 2007

• How to Cultivate Your Image

  Sept. 1, 2007

• F&I Is Older and Much Wiser

  Sept. 1, 2007

• Customer Empowerment Comes to Automotive Financing

  Sept. 1, 2007

• He’s a Serial Entrepreneur

  Sept. 1, 2007

• Getting Rid of the Assassins

  Sept. 1, 2007

• Ford Looks Outside Normal Supplier Realm

  Aug. 9, 2007

• Americans Warm Up to Diesels But Balk at Price

  Aug. 9, 2007

• Major UAW Concessions Needed, Economist Says

  Aug. 8, 2007

• Higher Fuel Tax Could Drive Market in Right Direction, Mulally Says

  Aug. 8, 2007

• Self-Described ‘Serial Entrepreneur’ Pitches New Idea

  Aug. 8, 2007

• Customer Empowerment Comes to Auto Financing

  Aug. 6, 2007

• Highlander Grows in Size, Refinement

  Aug. 3, 2007

• California Loves Dealerships

  Aug. 1, 2007

• Customers Are Interested

  Aug. 1, 2007

• Look Who’s Pitching Tiny Cars

  Aug. 1, 2007

• How to Sell F&I All By Yourself

  Aug. 1, 2007

• Dealerships Should Supercharge Aftermarket Sales

  July 26, 2007

• Odds Look Good, Even If Goods Look Odd

  July 11, 2007

• DaimlerChrysler Financial Splitting Up

  July 5, 2007

• How to Stay Sane and Sell F&I by Yourself

  July 2, 2007

• WANTED: MORE WOMEN WORKERS

  July 1, 2007

• Brand Loyalists Are Rare Breed

  July 1, 2007

• Credit Unions Making Gains

  July 1, 2007

• Premium Doesn’t Always Mean Expensive

  July 1, 2007

• Wanted: More Women Dealership Workers

  June 21, 2007

• Heads-Up Display Finally Ready for Big Time?

  June 7, 2007

• Credit Unions Make Gains in Auto Financing

  June 6, 2007

• Mercedes Store Got Tired of Asking Who Has that Tool?

  June 1, 2007

• A Funny Standup Economist

  June 1, 2007

• Dodge Sprinter Gets Around Chicken Tax

  June 1, 2007

• No, He Doesn’t Hate Cars

  June 1, 2007

• Click, Click, Here’s Your Title and Plates

  June 1, 2007

• F&I Contact Should Start in Showroom

  June 1, 2007

• He’s a Funny Standup Economist

  May 21, 2007

• Click, Click, Here’s Your Title and Plates

  May 7, 2007

• California Energy Commissioner Looks Beyond Gasoline

  May 3, 2007

• How to Get Sales, Service and F&I to Work as a Team

  May 1, 2007

• It’s an Inspector’s Gadget

  May 1, 2007

• How to Get Price of a Car Up to $1 Million

  May 1, 2007

• It’s a Wet Debut for New Jeep Liberty

  May 1, 2007

• Dealership Groups Are Going International

  May 1, 2007

• And He Threw In Floor Mats

  May 1, 2007

• Lawyers Debate Dealer Laws

  May 1, 2007

• Housing Woes Affect Car Sales

  May 1, 2007

• It’s Survival of the Fittest

  May 1, 2007

• Ford Says It’s Leaving Dealership Consolidating to Dealers

  May 1, 2007

• Survival of Fittest

  April 19, 2007

• Lawyers Debate Franchise Laws

  April 18, 2007

• Suzuki SX4 Sedan Made for ‘Life Enthusiasts’

  April 5, 2007

• Hey, Are You Talking to Me?

  April 1, 2007

• Firm Grows Fast but Patiently

  April 1, 2007

• Auto Maker Marriage on Rocks

  April 1, 2007

• Sonic President Takes Top Spot at Pep Boys

  April 1, 2007

• Don’t Tell Me, Show Me

  April 1, 2007

• How About Some Respect?

  April 1, 2007

• Dumb People Are Not Building These Major Dealerships

  April 1, 2007

• Lenders as Bomb Detonators

  April 1, 2007

• Dent Repair Is a Hail of a Job

  April 1, 2007

• Sebring Convertible a Triple Play

  March 30, 2007

• Dodge Sprinter Gets Around Tariff

  March 30, 2007

• Subprime Lenders Try to Avoid Another Crisis

  March 19, 2007

• Dent Repair Can Be Hail of a Job

  March 7, 2007

• GM Offers Powertrain Warranty on Its Certified Used Cars

  March 1, 2007

• Help Environment, Save Money

  March 1, 2007

• When Having a Lot of Dealers Helps Ford, GM, Dodge

  March 1, 2007

• Beware of Test-Drive Risks

  March 1, 2007

• You Want to Do What?

  March 1, 2007

• Residual Losers Still Out There

  March 1, 2007

• GM Goal: Regain Former Customers

  March 1, 2007

• Ask and You Shall Reveal

  March 1, 2007

• Ford Dealers a Loyal Bunch

  March 1, 2007

• Smart Expects Buyers Will Want to Make a Statement and Watch Their Curb Weight

  March 1, 2007

• Pre-Owned Gains Importance

  March 1, 2007

• Firm Offers Systems Package for Dealerships

  Feb. 28, 2007

• Are You Talking to Me?

  Feb. 28, 2007

• Smart Wants to Be Like Mini

  Feb. 15, 2007

• Beware of Test Drives

  Feb. 6, 2007

• AIADA Leaders Rally Troops

  Feb. 6, 2007

• Expect Franchised Dealers to Sell More Used Cars in 2007, NADA Says

  Feb. 5, 2007

• Fewer Residual Losers, But Still Out There

  Feb. 5, 2007

• CEO Unlikely Dealer Advocate

  Feb. 4, 2007

• New Industry Mantra: ‘Less Is Best’

  Feb. 3, 2007

• Cut Dealership Ranks by Half, Analyst Says

  Feb. 3, 2007

• NADA, EPA Urge Dealership Energy Conservation

  Feb. 1, 2007

• Run Dealerships Like Casinos

  Feb. 1, 2007

• Maserati Gets Into Financing

  Feb. 1, 2007

• Automotive Web Sites Often Fall Short

  Feb. 1, 2007

• Loan Terms of Endearment

  Feb. 1, 2007

• Chinese Are Coming, But They Need a Distribution Network

  Feb. 1, 2007

• Detroit Dealers’ Big Deal

  Feb. 1, 2007

• ‘Let’s Get It Rolling Again’

  Jan. 23, 2007

• Auto Web Sites Often Fall Short

  Jan. 17, 2007

• Car-Loan Terms Get Longer and Longer

  Jan. 16, 2007

• Latest Move for Maserati: Its Own Finance Firm

  Jan. 11, 2007

• Detroit Aims to Keep Best Auto Show Title

  Jan. 9, 2007

• Who Deserves Credit?

  Jan. 1, 2007

• He’s Got a Close Eye on F&I

  Jan. 1, 2007

• E-Contracting Doing a Slow Crawl

  Jan. 1, 2007

• AutoNation Inc. Takes Control

  Jan. 1, 2007

• Guess What Dealers Were Asking Him About

  Jan. 1, 2007

• AutoNation Takes Control

  Dec. 12, 2006

• Who Deserves All the Credit?

  Dec. 11, 2006

• He’s Got an Eye on F&I

  Dec. 4, 2006

• Baseball Player Turned HR Expert Tells How to Put Staffers in the Right Positions

  Dec. 1, 2006

• Pre-Heated Cars Minus Guilt

  Dec. 1, 2006

• What Experts Say About Cameras in the F&I Office

  Dec. 1, 2006

• Here’s How to Extend Yourself

  Dec. 1, 2006

• Techs Vie for Top Honor

  Dec. 1, 2006

• Service Technicians Vie for Prizes, Bragging Rights

  Nov. 13, 2006

• Hardtops Going Through Roof

  Nov. 1, 2006

• Snowbelt to Sunbelt

  Nov. 1, 2006

• This Guy Is On the Ball Online

  Nov. 1, 2006

• Shootout at OC Corral?

  Nov. 1, 2006

• This Plug’s For You Kid

  Nov. 1, 2006

• He’s on the Ball Online

  Oct. 24, 2006

• Subaru Goes From Snowbelt to Sunbelt

  Oct. 10, 2006

• They Love Online Leads

  Oct. 1, 2006

• Seeking Status

  Oct. 1, 2006

• Ex-Dealership Delivery Boy Makes History

  Oct. 1, 2006

• Mock Trials Aid Dealers

  Oct. 1, 2006

• ABCs of Internet Selling

  Oct. 1, 2006

• Easy to Sell Cars on Easy Street

  Sept. 26, 2006

• This Segment Could Go Through the Roof

  Sept. 25, 2006

• Seeking Higher Status

  Sept. 1, 2006

• Selling Cars in Smallville

  Sept. 1, 2006

• Mock Trials Offer Dealers Legal Lessons

  Sept. 1, 2006

• Love Those Online Leads

  Aug. 30, 2006

• Lexus Seeks Higher Status With LS 460

  Aug. 15, 2006

• Two Dealerships See the Light with Modern Lighting

  Aug. 2, 2006

• What Dad Taught Me

  Aug. 1, 2006

• Learning About Oil on the Race Track and in the Junkyard

  Aug. 1, 2006

• After the Disaster

  Aug. 1, 2006

• Why No 4-Door Ragtops?

  Aug. 1, 2006

• What Dealers Should Do After Natural Disaster

  July 6, 2006

• Dealers Spur Auto-Loan Program for Young People

  July 1, 2006

• Auto Financing Credit Is More Than a FICO Score

  July 1, 2006

• Tips to Make Sure You’re F&I-Compliant

  July 1, 2006

• Try Testing Your F&I Compliance Knowledge

  July 1, 2006

• Chrysler Group Dealers Say Enough Is Enough

  July 1, 2006

• For Car Buyers, Cupholders Can Be an Emotional Issue

  July 1, 2006

• High on High-End Lists

  July 1, 2006

• 2005: Tough Year for Dealers; But Some Worried More for Auto Makers

  June 28, 2006

• ASC Stumbles Selling 4-Door Convertible

  June 26, 2006

• Chrysler Group Dealers: Enough Is Enough

  June 26, 2006

• Cupholders an Emotional Issue for Car Buyers

  June 9, 2006

• Life in the Fast Lane

  June 1, 2006

• OEMs’ High Costs Hurt Accessory Sales

  June 1, 2006

• Optima’s Euro Feel

  June 1, 2006

• Yesterday’s business practices are today’s felonies

  June 1, 2006

• Knowing Where Not To Puncture a Hybrid Vehicle

  May 31, 2006

• Scion Knows How to Sell Accessories

  May 22, 2006

• Is It Era of Inventory Manager?

  May 1, 2006

• Attention Kmart Shoppers

  May 1, 2006

• Sign on the Dotted Pad

  May 1, 2006

• Kia Optima Gets a Euro Feel

  May 1, 2006

• How Much For That One?

  May 1, 2006

• Pat Ryan Jr.: From Teacher to Police Officer to CEO

  May 1, 2006

• Era of Inventory Manager?

  April 27, 2006

• Hybrids in California Fast Lane

  April 13, 2006

• Kia Gives Euro Feel to Optima

  April 11, 2006

• His Pets Had No Say In New Customer-Loyalty Program

  April 1, 2006

• Convertible for Converts

  April 1, 2006

• Leasing Out of the Doghouse

  April 1, 2006

• The Iacocca Files

  April 1, 2006

• Here Are Fifteen for the Family

  April 1, 2006

• Use the Personal Approach

  March 1, 2006

• Generous Dealers Honored

  March 1, 2006

• Franchised Used-Car Sales Do Better

  March 1, 2006

• Kia Seeking Pride and Passion

  March 1, 2006

• It’s a Great Time to Be a Consumer

  March 1, 2006

• On Everyone’s Mind

  March 1, 2006

• Where Did All Of Those Bad Drivers Come From?

  Feb. 1, 2006

• How to Wow Your Customers

  Feb. 1, 2006

• Watch Those Contracts!

  Feb. 1, 2006

• Lights, Cameras, Auction

  Feb. 1, 2006

• It’s Show Time In Detroit

  Feb. 1, 2006

• Detroit’s Great Metamorphosis

  Feb. 1, 2006

• The Key-Chain Caper

  Feb. 1, 2006

• Taking It to the Streets

  Jan. 9, 2006

• F&I Staff Should Be Up Front

  Jan. 1, 2006

• There’s Really Not a Dealer Perspective

  Jan. 1, 2006

• Went to See Damaged Dealerships for Himself

  Jan. 1, 2006

• Duped Dealer Offers Crime-Fighting Tips

  Jan. 1, 2006

• Crossovers Gaining on SUVs

  Jan. 1, 2006

• Use Customers’ Preferred Means of Communication

  Dec. 1, 2005

• Upside of Complaints

  Dec. 1, 2005

• How Dealers Saved Lexus

  Dec. 1, 2005

• Hits & Misses

  Dec. 1, 2005

• Completely Unique

  Dec. 1, 2005

• New and Modern Dealerships Keep Coming

  Dec. 1, 2005

• Dealers Do Good Deeds

  Dec. 1, 2005

• How to Ruin a Christmas Bash

  Dec. 1, 2005

• Pacts Ease Union Rules

  Nov. 1, 2005

• She Buys the First One

  Nov. 1, 2005

• Going After Other 80%

  Nov. 1, 2005

• Does Country Need a 10-Cent Gas Tax Hike?

  Nov. 1, 2005

• Stop Vehicle Title Fraud

  Nov. 1, 2005

• New Orleans Convention Center: What a Difference a Hurricane Makes

  Oct. 1, 2005

• Beware of the High Closers

  Oct. 1, 2005

• The Price Is Right

  Oct. 1, 2005

• ‘06 Passat Priced to Sell

  Sept. 1, 2005

• Employee Discount Scheme Praised, Panned

  Sept. 1, 2005

• It’s a Matter of Degrees

  Sept. 1, 2005

• Grand Theft Auto Design

  Sept. 1, 2005

• Why Customers Leave

  Sept. 1, 2005

• Someone Loves Azteks

  Sept. 1, 2005

• VW Focuses on Affordability

  Aug. 4, 2005

• Organized Facility Projects Positive Image

  Aug. 1, 2005

• Pontiac: We’re Back, Jack

  Aug. 1, 2005

• Hawaii Dealers Get Involved

  July 1, 2005

• Be Cool, Japanese-Style

  July 1, 2005

• Speed Up the Process

  July 1, 2005

• Yippie, We Got a Problem!

  July 1, 2005

• Proud to Be a Dealer

  July 1, 2005

• Playing It Safe at Volvo

  July 1, 2005

• XM Radio Looks Beyond Audio

  June 1, 2005

• Accused of Bilking Dealers

  June 1, 2005

• Hybrid Bill Running Out of Gas

  June 1, 2005

• Can’t Please Everyone

  June 1, 2005

• Con Targets Parts

  June 1, 2005

• Radical Idea Wins Out

  May 1, 2005

• Dealers Were Screaming for It

  April 1, 2005

• Finance Firm on Right Track

  April 1, 2005

• Malcolm in the Middle of It All

  April 1, 2005

• Renault Return? Not Yet

  March 1, 2005

• Dueling Dealership Departments

  March 1, 2005

• It’s a Jungle Out There

  March 1, 2005

• Who You Gonna Call?

  March 1, 2005

• New Customer Survey Results Can Be Powerful

  March 1, 2005

• On Skeptics, Dealers, C.S. Lewis, Freud and God

  March 1, 2005

• Taking it to Dealerships

  March 1, 2005

• That Car Looks Great On You

  March 1, 2005

• The Return of the Sportage

  March 1, 2005

• iPod has the Right Idea

  March 1, 2005

• Leasing Makes Mild Comeback

  Feb. 1, 2005

• Show Has Silver Lining

  Feb. 1, 2005

• Ford Prez Looking Very Presidential

  Jan. 1, 2005

• Look Who’s in Charge

  Jan. 1, 2005

• General Motors’ Dealer Relations Have Come a Long, Long Way

  Jan. 1, 2005

• New Mercedes M-Class: Longer, Wider, More Car-Like

  Jan. 1, 2005

• Insurance Fraud Can Be a Real Drag, Man

  Jan. 1, 2005

• Horticulture and Hemis

  Jan. 1, 2005

• Working Those Residuals Pays Off for Volvo

  Dec. 1, 2004

• This Show is a Class Act

  Dec. 1, 2004

• Lucky Golfer, Lucky Dealer

  Dec. 1, 2004

• Pitching to the V-8 Crowd

  Dec. 1, 2004

• More Stores and More Minority Dealers for Volvo

  Dec. 1, 2004

• Some People Think I’m Crazy

  Nov. 1, 2004

• It’s All Systems Go

  Nov. 1, 2004

• Taking a Shot at Retail

  Nov. 1, 2004

• Info Sharing Works If It’s Two-Way

  Nov. 1, 2004

• New Auto Ads Are Moving

  Nov. 1, 2004

• NADA Chief: You Can Get Some Satisfaction

  Nov. 1, 2004

• New Simulator Tests Job Skills

  Oct. 1, 2004

• How a Dealership Should Hug Its Customers

  Oct. 1, 2004

• A Very Strange Campaign

  Oct. 1, 2004

• New Tacoma: Big Toy for Big Boys

  Sept. 1, 2004

• Take Control or Customers Will

  Sept. 1, 2004

• It’s the Dealers, Stupid!

  Sept. 1, 2004

• ‘05 Pickup Pumps Iron

  Sept. 1, 2004

• Proving Points in Desert

  Aug. 1, 2004

• Meanwhile, Frank Ghneim Likes Real Thing

  Aug. 1, 2004

• Want It Fast and Painless

  July 1, 2004

• Kia Slowly Shedding Image of a Cheap Brand

  July 1, 2004

• Life in the Fishbowl

  July 1, 2004

• JM&A Expands into Puerto Rico

  July 1, 2004

• Up, Up & Away in the Bays

  June 1, 2004

• Rewards & Punishments

  June 1, 2004

• Jaguar Dealership: We Treat Gays Like Anyone Else

  May 1, 2004

• Comfy Communicating

  May 1, 2004

• Monkey Shines in Ads

  May 1, 2004

• Montana Move

  April 1, 2004

• What a Difference a Lane Makes

  April 1, 2004

• Bank of America Expands into 9 Northeast States

  April 1, 2004

• 3 Big Trends Affect Dealerships

  April 1, 2004

• And You Thought You Knew!

  April 1, 2004

• Got It Reading Ward’s

  April 1, 2004

• We’ll Boost F&I Profits or Write a Check

  April 1, 2004

• Falcon Gets Extra Wings

  April 1, 2004

• Dealer Vet Says Tragic Mistake to Ignore ‘Net

  April 1, 2004

• Grad Student Suspected in 4 Dealership Fires

  April 1, 2004

• You’re Brand Right!

  March 1, 2004

• Where’d $13 Trillion Go?

  March 1, 2004

• GM Is Getting Sick of High Health-Care Costs

  March 1, 2004

• Flip, Flop & Fly in Baja

  March 1, 2004

• Las Vegas on a Hot Roll

  March 1, 2004

• Incentives Come Out Swinging This Year

  March 1, 2004

• New NADA Chief: Let Us Do What We Do Best

  March 1, 2004

• How About a Big Hug?

  March 1, 2004

• The Rise and Fall of Automotive Leasing

  March 1, 2004

• Dealers Say Aye, Aye to AYES

  March 1, 2004

• Minorities’ Deliveries

  March 1, 2004

• Stomp Out the F&I Fires

  Feb. 1, 2004

• Detroit’s Auto Show Glitzy, But Less Sexy

  Feb. 1, 2004

• The Beat Goes On

  Jan. 6, 2004

• Lost, Losing It in Mazda3

  Jan. 1, 2004

• Enjoying the Journey

  Jan. 1, 2004

• Putting on the Right Spin

  Dec. 30, 2003

• The End of Detroit or a Fresh Start?

  Dec. 1, 2003

• Smells Like Teen Spirit

  Dec. 1, 2003

• Dealer Unsatisfaction

  Nov. 1, 2003

• In the Right Fields

  Nov. 1, 2003

• Aston Martin Expands Stores; Debuts DB9

  Nov. 1, 2003

• What’s After Zoom-Zoom?

  Oct. 1, 2003

• LAND SAKES

  Oct. 1, 2003

• Good Days & Bad Days

  Sept. 1, 2003

• Extraordinary Dealer Hits a 50-Year Milestone

  Sept. 1, 2003

• I’d Rather Be In An SUV

  Sept. 1, 2003

• Love, Hate & Incentives

  Aug. 1, 2003

• Dealers in Driver’s Seat

  Aug. 1, 2003

• At Least She Put Fuel In It

  Aug. 1, 2003

• Being a Dealer Colors Racing Legend’s View

  July 1, 2003

• Salesman’s Wife Laments

  July 1, 2003

• Edsel Ford II Recalls Dad’s Family Rule

  July 1, 2003

• Big Blue Oval Logo Back Atop Ford HQ

  July 1, 2003

• No Often Means Not Now

  June 1, 2003

• Ford’s 1st Dealer 1st Met Henry at Bike Show

  June 1, 2003

• Menu Selling: Fast, Effective

  May 1, 2003

• 90 Lexus Stores Plan $500 Million in Upgrades

  May 1, 2003

• Rival Auto Execs Now Partners

  May 1, 2003

• Father-Son Chat Over Beers Fermented Firm’s Founding

  April 1, 2003

• GM Bad Boys

  April 1, 2003

• Rotary’s New Lift Eases Dealership Parking Shortages

  April 1, 2003

• Next NADA Chief, a Dentist Turned Dealer, Says Dealers Play Big Role in Sales Records

  April 1, 2003

• Chrysler Borrows From Mercedes By Using Extra Touches to Enhance Quality Perception

  April 1, 2003

• Dealers Get More Respect

  March 1, 2003

• Changing Headlines Reflect How Much Dealers Changed

  March 1, 2003

• NADA Economist Sees Strong, But Moderate Sales in ‘03

  March 1, 2003

• He Says Auto Makers Will Keep Pushing Dealers to Behave

  March 1, 2003

• Pass the Info Ammo

  March 1, 2003

• Mazda Zooms In With Fresh Look

  March 1, 2003

• Bill Ford Jr. Does NADA

  March 1, 2003

• Wagoner: Quit Whining

  March 1, 2003

• Two Great Dealer Events

  Feb. 1, 2003

• Saturn Plans 267 More Dealerships

  Dec. 1, 2002

• Somebody Say Amen

  Dec. 1, 2002

• Collector Calls it Quits

  Dec. 1, 2002

• Many Happy Returns

  Nov. 1, 2002

• How to do Subprime Online

  Nov. 1, 2002

• The Man Likes Dealers

  Oct. 1, 2002

• Residual Values are on the Minds of Volvo Brass

  Oct. 1, 2002

• How to Set Up an Internet Department on a Shoestring

  Oct. 1, 2002

• NADA chief to auto makers: Consult with dealers on tough decisions

  Oct. 1, 2002

• A New Deal for Dealers

  Sept. 1, 2002

• If History Only Repeats

  Sept. 1, 2002

• Whatever happened to used-car leasing?

  Sept. 1, 2002

• You can’t sell it if you can’t tell it

  Sept. 1, 2002

• Incentives, incentives everywhere

  Sept. 1, 2002

• Humming along

  Aug. 1, 2002

• Ford Credit refocuses to recover from losses

  Aug. 1, 2002

• MILITARY VEHICLES ARE NOW COOL

  Aug. 1, 2002

• What are all those options worth? Not much on the used-car market

  Aug. 1, 2002

• Dealers get comfortable with online car auctions

  Aug. 1, 2002

• WHO’S THE VICTIM IN THIS NEW SCAM?

  July 1, 2002

• Nissan tries to discourage overpricing of 350Z coupe

  July 1, 2002

• 70 MERCEDES DEALERS WANTED TO SELL NEW MAYBACH

  July 1, 2002

• System adds depth to loan decision-making

  July 1, 2002

• SUVs: Problem children of the used-vehicle industry

  June 1, 2002

• Get the customer to do the talking

  June 1, 2002

• WARD’S 500 DO IT ALL. WELL, ALMOST

  June 1, 2002

• ODOMETER FRAUD KEEPS ON ROLLING

  May 1, 2002

• Fewer brand managers at GM; and a greater focus on divisions

  May 1, 2002

• Expect 1, maybe 2 UAW strikes in 2003

  May 1, 2002

• Ford dealerships use web-based digital photos to get fast responses back on warranty claims

  May 1, 2002

• Another round of lease residual losses

  May 1, 2002

• What would Michelangelo do as a car designer?

  May 1, 2002

• Certified used-car sales could top 1 million this year

  May 1, 2002

• EXPERT OFFERS TIPS ON PUBLIC SPEAKING

  April 1, 2002

• Switching from online to the telephone line

  April 1, 2002

• Farewell to the fax fuss

  April 1, 2002

• New-vehicle sales will stay strong but not break records

  March 1, 2002

• FORD TO BUILD GT40; BILL FORD JR. APPEARS IN NEW ADS

  March 1, 2002

• CAN’T GET NO (COMPLETE) SATISFACTION

  March 1, 2002

• Manufacturers, dealers enter new era of harmony

  March 1, 2002

• TALES FROM THE INTERNET FRONT

  Feb. 1, 2002

• Young guns

  Feb. 1, 2002

• Toyota Aims Matrix at Those Too Hip for Corolla

  Feb. 1, 2002

• DEALERS FIND 0% APR A TAXING ISSUE

  Jan. 1, 2002

• What do those zeroes add up to?

  Dec. 1, 2001

• Chrysler turnaround plan was moving right along

  Dec. 1, 2001

• >“Report card” on how GM divisions are doing

  Dec. 1, 2001

• “Sir Fix-It” goes to work at Ford world headquarters

  Dec. 1, 2001

• We’re trying to move faster in everything we do”

  Dec. 1, 2001

• BET ON DEALERS AS WINNING DOG

  Dec. 1, 2001

• Toyota Camry about to lose best-selling car title to Honda Accord

  Nov. 16, 2001

• “Mr. Fix-It” becomes Ford’s new president

  Nov. 6, 2001

• ****Nissan: We’ve got to take it to the next level

  Nov. 1, 2001

• ****Toyota gets plenty of respect, but now it wants something else

  Nov. 1, 2001

• Why the NADA bowed to the NFL

  Oct. 9, 2001

• Good news for Ford, bad news for Firestone

  Oct. 5, 2001

• UPBEAT DEALER MEETING TURNS SOMBER

  Oct. 1, 2001

• Cadillac Escalade EXT not a me-to SUT

  Oct. 1, 2001

• “Yellow” is the new rebel’s yell! “Orange” may be next!!

  Sept. 28, 2001

• Goodbye to two true American sports cars

  Sept. 26, 2001

• LEXUS VP CREDITS DEALERS FOR MUCH OF THE DIVISION’S SUCCESS

  Sept. 1, 2001

• GENERAL MOTORS’ EDGY CONCEPT VEHICLES POINT BOLDLY TO THE FUTURE

  Sept. 1, 2001

• Keys to Planet Ford’s success are tracking and training

  Sept. 1, 2001

• THEY’LL BUY IF IT’S FUN, FUN, FUN

  Sept. 1, 2001

• Look for more super-luxury cars down the road

  Aug. 31, 2001

• WELL, HE SAYS I ALMOST GOT IT RIGHT

  Aug. 1, 2001

• ALL IN ALL, THINGS ARE GOING WELL FOR GM

  July 1, 2001

• A CHICKEN IN EVERY POT, A MERCEDES IN EVERY GARAGE?

  July 1, 2001

• WE PICK OUR 1ST DEALER OF THE YEAR

  July 1, 2001

• Last Plymouth rolls off the line today

  June 28, 2001

• WARD’S 500 FEATURES A NEW NUMBER 1

  June 1, 2001

• Today’s consumers give dealerships high marks, according to 2 studies

  June 1, 2001

• Ford and Goodyear band together to replace tires; Firestone goes on the attack

  June 1, 2001

• Available in any color – as long as it’s black

  May 8, 2001

• Sonic looks to parts and service for higher margins

  May 7, 2001

• The lessor of evils It’s been a great, but costly, lesson

  May 1, 2001

• BEWARE OF THOSE INDEPENDENT SHOPS

  May 1, 2001

• NADA chief likes the auction action and the profits

  May 1, 2001

• First intended as a perk for certied dealers, Chrysler’s Five Star Market Center now open to all

  May 1, 2001

• Ford goes public with its controversial Blue Oval dealer certification campaign

  April 26, 2001

• E-Auto World -- “One of 10 dealers are in Internet game”

  April 11, 2001

• Manheim opens bigger Las Vegas auction

  April 6, 2001

• You can’t sell it if you don’t offer it

  April 1, 2001

• The 02 Lexus SC 430 is for the rich, tanned and patient

  April 1, 2001

• WARD’S E-DEALER 100: AN INDUSTRY 1st

  April 1, 2001

• FRANCHISE SYSTEM IS ALIVE AND KICKING

  March 1, 2001

• 01 WON’T BE GREAT, BUT NOT AWFUL EITHER

  March 1, 2001

• IS IT AZTEK-UGLY OR IS IT CUTTING EDGE?

  March 1, 2001

• FAREWELL TO A LATE, GREAT DEALER: JAMES MANCUSO

  March 1, 2001

• Used-car market poised for a bigger share of the action

  March 1, 2001

• Kentucky dealer’s Goodwrench Service Center goes after service customers who left the flock

  March 1, 2001

• The XMan Cometh

  March 1, 2001

• Incentives: the drug of the auto industry

  March 1, 2001

• REV UP THOSE USED-VEHICLE SALES

  March 1, 2001

• New Sebring ragtop aims to stay on top of the market

  Feb. 1, 2001

• CHRYSLER: THE NEW PREMIUM BRAND?

  Feb. 1, 2001

• A C-Class act

  Jan. 1, 2001

• FORD SELLS SAFETY OF 2002 EXPLORER

  Jan. 1, 2001

• One of those nice problems

  Jan. 1, 2001

• SEEMS THE PRICE(LINE) IS NOT RIGHT

  Dec. 1, 2000

• Ford CEO praises dealers’ crisis control

  Dec. 1, 2000

• GM’s dealer relations “a hell of a lot better”

  Dec. 1, 2000

• Swan song

  Dec. 1, 2000

• FORMER DEALER TRIES SOMETHING NEW

  Nov. 1, 2000

• What’s in a name? For Mercedes, plenty

  Nov. 1, 2000

• Is the new Mercedes C-Class a woman’s car? No, but . . .

  Oct. 1, 2000

• NEXT: A NEW WAY TO CRASH COMPUTERS

  Oct. 1, 2000

• A NICE GUY TELLS HOW TO TAKE IT EASY

  Oct. 1, 2000

• NO GM BOMBS MEANS NO DEALER WARFARE

  Sept. 1, 2000

• New DC minivans designed to protect market share

  Sept. 1, 2000

• LOOKING FOR LOVE IN THE RIGHT PLACES

  July 1, 2000

• FAREWELL TO A HOMETOWN DEALERSHIP

  June 1, 2000

• WARD’S DEALER BUSINESS ASSOCIATE EDITOR FRED BONNIE DIES AT AGE 54

  June 1, 2000

• Experts ask: Will those connected cars of future be safe?

  June 1, 2000

• IT’S A GAS FOR PROFITABLE GM TRUCKS

  June 1, 2000

• TRUCKS, SUVS, AND CROSSOVERS DOMINATE THE NEW YORK CITY AUTO SHOW

  June 1, 2000

• WHO YOU PAIR WITH CAN HELP, HURT OR IRK

  June 1, 2000

• PONTIAC’S NEW AZTEK SRV CROSSOVER TAKES AIM AT THE SPRY SET

  May 1, 2000

• DEALERSHIP HITS THE 125 YEAR MARK

  May 1, 2000

• HERE’S A LOOK AT WHAT WILL BE IN CARS OF THE FUTURE

  April 1, 2000

• THE FALL AND RISE OF NEGOTIATING

  April 1, 2000

• HOW TO DEAL WITH THOSE IN THE KNOW

  April 1, 2000

• Palo Alto pals co-found dot-com firm to reduce auto auction inefficiencies

  April 1, 2000

• PT Cruiser: A vehicle for ‘Big Al,’ et al

  April 1, 2000

• Thrifty wants to sign up more dealers

  April 1, 2000

• CHRYSLER PT CRUISER IS A VEHICLE FOR ‘BIG AL’ - AS WELL AS LAW-ABIDING CITIZENS

  April 1, 2000

• “PATIENT” INVESTORS BACK AUTOTRADER

  April 1, 2000

• MERCEDES-BENZ GOES FOR EXCLUSIVITY WITH CL500 BILLED AS “PURE SEDUCTION”

  March 1, 2000

• WAGONER PLANS TO PUT GENERAL MOTORS ON THE FAST TRACK

  March 1, 2000

• “I’m the luckiest guy in the world”

  March 1, 2000

• THE KIDS (AND GRANDKIDS) ARE ALL RIGHT

  March 1, 2000

• FATHER OF LEASING SEES GOOD & BAD

  Feb. 1, 2000

• GM and its dealers “kiss and make up”

  Feb. 1, 2000

• A DEALERSHIP THAT’S TOO TALL?

  Feb. 1, 2000

• Dealing in Las Vegas

  Dec. 1, 1999

• GENERAL MOTORS GOES TO (MO)TOWN WITH EXTRAVAGANT NEW AUTO SHOW EXHIBIT

  Dec. 1, 1999

• Those old fossils are cool but GM’s Smith looks to the future

  Dec. 1, 1999

• JUST MULTIPLY NUMBER OF DOORS BY 2

  Dec. 1, 1999

• LOOK FOR CAMARO, FIREBIRD RETRO RESURRECTIONS

  Dec. 1, 1999

• PROPONENTS BET ON BUY-HERE, PAY-HERE

  Nov. 1, 1999

• Special finance lenders are bloodied but far from beaten

  Nov. 1, 1999

• I NEVER SAW ONE OF THOSE IN DETROIT

  Nov. 1, 1999

• HE’S FIRST TO DO IT ALL ON-LINE

  Nov. 1, 1999

• SELLING CARS TO THE NOSE-RING SET

  Sept. 1, 1999

• FORD DIV. PREZ DOES THE DEALERSHIPS

  Sept. 1, 1999

• 2000 MITSUBISHI ECLIPSE THOUGHS IT OUT AS OTHER SPORTY CARDS DISAPPEAR

  Aug. 1, 1999

• LOTS OF STARS, CARS - AND F&I FIRMS

  Aug. 1, 1999

• “SO WHEN CAN YOU BRING YOUR CAR IN?”

  Aug. 1, 1999

• Proposed New York dealership training center is in the works

  Aug. 1, 1999

• DODGE THINKS UNCONVENTIONALLY WITH WILD THEME PARK EVENT FOR OWNERS

  Aug. 1, 1999

• VISTEON PITCHES NEW VIDEO SYSTEMS

  Aug. 1, 1999

• Suzuki Gets Aggressive Japanese maker has grand plans for Grand Vitara SUV

  May 1, 1998