Frank Rodriguez is a pioneer as an American new-car dealer who now owns a Ford dealership in China. Although analysts predict the world's most populous country with 1.3 billion people is on the verge of becoming the largest automotive market...
Auto makers, suppliers and lenders worldwide are investing billions of dollars in China, a country of 1.3 billion people holding the promise of untold profits. Is there any room for U.S. new-car dealers in this rush? Is it feasible or wise for...
A new law requires the Federal Trade Commission by Dec. 1 to issue rules on how dealers should advise low-scoring loan seekers as to why they're being offered only higher rates. The Fair and Accurate Credit Transactions (FACT) Act also calls on...
Modern customer relation management (CRM) systems both gather and process customer information, making data sharing between auto makers and dealers all the more important. So says Kevin Nix, group vice president-industry applications for Siebel...
Responding to dealers' complaints, some auto makers have improved their customer satisfaction surveys, according to National Automobile Dealers Assn. Chairman Charley Smith. Declining to say which ones, Smith says some manufacturers, working with...
Floyd Robinson is leaving Bank of America's Dealer Financial Services on a high note. Robinson, president of the dealer financial division since 2001, has a new Bank of America assignment as president of the consumer real estate division. I could...