ORLANDO, FL The cockpit of an airplane is an unlikely place to do an interview while on the exhibit floor at the National Automobile Dealers Assn. convention. But Alan Klapmeier, president and chief executive officer for Cirrus Design Corp. (one...
Training a technician can be a costly investment. However, re-training a technician and tailoring their talents to manufacturers' specifications can be a bigger challenge. The reality is, finding a new tech fresh out of high school is the most...
Tool-expense reimbursement programs can put hard cash in service technicians' pockets for the tools they buy, reduce staff turnovers and give dealerships a tax break. These programs have been around in other industries for years. They made their...
In a move intended to enhance used-car values, vehicle-history provider Carfax has expanded its partnership with AutoNation Inc., the nation's largest dealership chain. Used-car shoppers will be given a Carfax vehicle-history report for any car...
Don't ever accuse me of being consistent. I've had so many positions on the question of whether it's a good idea to videotape finance and insurance sessions with customers, that you'd need a GPS device to keep track of me. About 10 years ago, when...
As I type and sip on my jumbo-size sweet tea yes, we do have that here in the Carolinas, and no, it's not the cognac that other industry columnists like to relax with as they write I had no trouble figuring out what I wanted to cover this month...