Service advisor Sandi Nguyen of Courtesy Toyota in Tampa, FL, spots a white-haired woman stepping out of her blue Camry and planting her four-pronged cane on the service-lane floor. Clipboard in hand, Nguyen escorts the oldster to an air...
Okay, you can take back that little black dress to Saks Fifth Avenue if your husband thinks it is too tight in the butt. You can return the gas grill you purchased from Costco because it's bigger than the back deck. But what happens when you try...
As Cerberus Capital Management moves to acquire a 51% stake in the General Motors Acceptance Corp., GM's financing arm is pursuing business expansion strategies appealing to both GM and non-GM dealers. For GM dealers, concerned whether the...
Improvements in dealership customer relationship management systems are a boon for finance and insurance business, creating sales opportunities throughout the car ownership life cycle. Dealers should use CRM to market F&I to existing customers in...
The latest National Automobile Dealer Assn. survey of dealership system providers (DPS) shows overall dealership satisfaction (very satisfied and somewhat satisfied) with vendors slipped to 78% last year. That compares with an 82% satisfaction...