Hazard a guess at how many dealerships fully comply with finance and insurance rules and regulations: (A) 33% (B) 76% (C) 4% (D) 15% According to F&I experts, the answer is 15%. They admit it's an educated guess. In fact, it even may be closer to...
Fixed operations departments should be the backbone of the dealership, not the back door, says Stan Rodia, director of service for a Mercedes-Benz dealership in Arlington, VA. Even the no-nonsense name of his dealership, American Service Center...
With dealer profitability a hot topic of late, one thing that has always impressed me about our business is a good dealer's ability to find a way to succeed even during the most difficult times. Fuel prices are increasing, the Fed has just raised...
ORLANDO, FL The cockpit of an airplane is an unlikely place to do an interview while on the exhibit floor at the National Automobile Dealers Assn. convention. But Alan Klapmeier, president and chief executive officer for Cirrus Design Corp. (one...
Training a technician can be a costly investment. However, re-training a technician and tailoring their talents to manufacturers' specifications can be a bigger challenge. The reality is, finding a new tech fresh out of high school is the most...
Tool-expense reimbursement programs can put hard cash in service technicians' pockets for the tools they buy, reduce staff turnovers and give dealerships a tax break. These programs have been around in other industries for years. They made their...