“Give us the good, bad and ugly,” CarNow’s John Lilly tells a group of dealer people. “All feedback is good.”

That allegiance could shift unless dealers are attentive.

Manufacturers’ incentives dig into profits, especially for luxury vehicles, fullsize pick ups.

Striving for efficiency and insisting on accountability can help auto retailers work around “mom-and-poppy” issues.

Cox Automotive President Stephen Rowley talks dealers and the future of auto retailing. 

Fixed Ops Helps Offset Low Vehicle Gross Profits