The pandemic has accelerated many changes. Some customer-centric services, such as vehicle “concierge” or pick-up and delivery, went from a convenience to the price of admission for most fixed operations.

“I’m very bullish,” says Toyota executive Bob Carter, adding, “I’m not looking at it through rose-colored glasses.

The new facility is at Tradepoint Atlantic Terminal on a 35-acre site with a new, purpose-built, 75,000-sq.-ft. building. That’s roughly double the size of BMW’s current facility a few miles away and nearly doubles capacity to 100,000 vehicles per...

Vehicle service work provides on average 48% of a dealership’s gross profit, says Juan Flores of Kelley Blue Book.

TransUnion reports serious auto loan delinquencies, defined as 60 or more days past due, increased substantially for customers with subprime credit in the fourth quarter vs. like-2019, to 9.05% from 7.41%.