Dealers

“Consumers have shown they are increasingly more willing to purchase big-ticket items online,” says CDK President and CEO Brian Krzanich.

“Consumers are making it clear they have no interest in reverting to the old ways” of spending hours at a dealership buying a vehicle, says Cox Automotive’s research director Isabelle Helms.

General Motors signs a memorandum of understanding with Honda that increases cooperation in R&D, purchasing, connected services and battery and vehicle development. GM will be able to draw on Honda’s expertise to maintain its lineup of ICE vehicles.

Service technicians believe automated tire inspections can more accurately identify problems and ensure customer safety. Camera-based automotive underbody checks can pinpoint potentially dangerous brake, steering and fuel-line damage.