Dealers

Megadealers tout their internet savviness, but some respond faster than others to digital customer inquiries, says a Pied Piper mystery shopping study.

As the new-car inventory shortage continues, more shoppers turn to used vehicles and credit union financing to offset sticker shock.

Dealers can develop their EV customer base by providing information on EVs and sustainability in general, and be there to answer questions or give advice on making EV choices.

Brokers who negotiate buy-sell agreements say cybersecurity generally is on the radar for dealers considering buy-sell agreements, but awareness always can be improved.