Dealers

“Come on down for your COVID-19 bargain” is inviting regulator attention.

By the end of 2019, about half of Manheim’s auction activities occurred online. Then the coronavirus hit.

Not knowing your team’s velocity is like skateboarding into electrical wires: It seems fun at first, eventually hurts, and possibly kills the team.

Customers with subprime credit accounted for just 8% of new-vehicle loans in the week ended May 10, down from 12% in the first three weeks of March, before COVID-19 social distancing and business shutdowns took effect, J.D. Power says.

A TransUnion study seeks to better understand payment behaviors of consumers during the first two months of the COVID-19 pandemic.

Even before the COVID-19 pandemic, friction in the F&I office was a customer issue.

Rules of engagement with customers at their homes are stricter than they are at the dealership, Henrick says.