Dealers

“The big challenge is they want us to guide them through the process,” Hyundai marketer Laura Rathai says at a Reuters online event.

“Without question, inventory supply is the No.1 issue these days,” Bob Grill of Carfax says of auto retailing.

“You can ask, ‘Where did they get the cash?’” says Bob Pierce of the Used Car Dealers Assn. of Ontario. “But salespeople are not detectives. We have not trained them to be, and nor should we.”

According to a survey by The Martec Group, the do-it-yourself market segment is expected to experience growth post-pandemic as consumers feel more confident working on their vehicles.