Dealers

Much of what makes a dealership stand out is the personality of the staff, experience in the store and trust in the process.

With the used-car market rebounding more quickly than for new cars, it is crucial for dealers to ensure the vehicles they add to their inventory are worth the investment and will be safe and reliable.

“The mission at NADA stays the same,” Stanton says. “We work for the dealer. We’re here to strengthen the franchise system, to help educate and advocate for the dealer business.”

The veteran journalist and author is on the receiving end of a Q&A at a National Automobile Dealers Assn. convention session.

The eLEND Solutions report says challenges with implementing digital retail sales processes may reduce their benefits.