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Despite record 2020 dealership profits from car sales and Finance & Insurance products, there’s less demand for parts and service because COVID-19 has reduced wear and tear on vehicles, Lithia, Asbury and Group 1 report.
Incoming NADA Chairman Paul Walser talks with Wards about handling COVID, improving dealer diversity, recasting incentives, NADA’s virtual Conference & Expo Feb. 9-11 and the auto industry’s need to view the world through consumers’ eyes.
“No playbook was ever written for 2020,” says Rhett Ricart, outgoing NADA chairman. “No one could have envisioned the strongest disrupter ever: COVID.”
“You have to realize you are representing 17,000 dealers, and your view on a particular topic is not necessarily NADA’s,” says Wes Lutz, the trade group’s 2018 chairman.
