Dealers: Page 13
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Trust, Not Price, Drives Sales
Capital One survey highlights the critical role of trust in boosting dealer sales and customer loyalty.
By Nancy Dunham • Oct. 25, 2024 -
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Savvy Service Customers Respond to High-Tech Auto Imaging
UVeye has won dealers higher sales and customer scores.
By Jim Henry • Oct. 24, 2024 -
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Competitive Prices, Comfortable Lounges Win Service Customers
CDK reports dealer service improvements put independents on the run.
By Alysha Webb • Oct. 22, 2024 -
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Prediction: Car Dealers Will Rely More on Predictive Analytics
Advanced systems forecast who will buy what vehicle and when.
By Steve Finlay • Oct. 21, 2024 -
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Opinion
Industry Voices | The Affordability Challenge for Dealers
Vehicle service contracts, GAP insurance, maintenance plans and ancillary coverage, such as tire and wheel, can provide valuable financial safeguards for consumers while also creating additional revenue streams for dealers.
By Rick Kurtz • Oct. 17, 2024 -
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No Deal Left Behind
Auto insurance rates are finally leveling out, which could ease consumers’ wallet woes.
By Nancy Dunham • Oct. 17, 2024 -
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Opinion
Industry Voices | Does AI Signal the Death of the Automotive Salesperson?
The future of automotive sales is not about AI versus humans. It’s about combining the strengths of both.
By Aaron Bickart • Oct. 16, 2024 -
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Opinion
Industry Voices | It’s Cycle Time
Analyzing service bottlenecks can reveal improvement opportunities.
By Colin McElhatton • Oct. 15, 2024 -
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Presidential Election, U.S. Weather Sink New-Car Prices
Cox Automotive reports sales and profits continue to stall as incentives increase.
By Nancy Dunham • Oct. 15, 2024 -
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Batteries Included: Mastering BEV Sales
Three dealers explain the challenges and triumphs of EV sales.
By Steve Finlay • Oct. 14, 2024 -
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Now is the Time to Prepare for Next Major Storms
Helene and Milton washed away dealerships. Here’s how to make sure your store isn’t next.
By Alysha Webb • Oct. 11, 2024 -
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Yes, Used Car Acquisitions Are Up – A Bit
Manheim reports that for a 25th straight month, the index fell below the same month from a year earlier.
By Jim Henry • Oct. 10, 2024 -
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Dealers Take a Fresh Look at Cause of Rising Costs, Dipping Profits
A Cox Automotive study shows that costs are at an all-time high. Fixed Operations directors work to ease the crunch.
By Nancy Dunham • Oct. 9, 2024 -
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Column
Engagement or Estrangement: You Pay the Price for Staff Blunders
A mystery shopping trip uncovers easy-to-fix slips that drive consumers away.
By Nancy Dunham • Oct. 8, 2024 -
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Here’s How to Spark Consumers’ EV Interest
Dealers are striking gold with eye-catching, budget-friendly EVs.
By Nancy Dunham • Oct. 7, 2024 -
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Hurricane Helene Floods Dealerships with Risks, Opportunities
As stores throughout the Southeast struggle to recover, demand for sales and service grows. Here’s how some dealers are rising to the occasion.
By Alysha Webb • Oct. 4, 2024 -
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Tune Up Service Managers’ Pitches to Recruit Techs
Plentiful work and solid career paths hold the key to hiring and keeping technicians.
By Steve Finlay • Oct. 3, 2024 -
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Jumping Over Insurance Cost Barriers
Dealers strategize to overcome lost sales to consumers facing rising insurance costs.
By Alysha Webb • Oct. 2, 2024 -
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Synthetic Fraudsters Target Dealers
“Fraud is evolving at such a speed that educating staff isn’t enough,” says Modives’ Russell Barner.
By Nancy Dunham , Alysha Webb • Oct. 1, 2024 -
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Dealers Won’t See Swift Sales Boost Despite Interest Rate Cut
“There are just too many macro elements in play to expect (the interest rate cut) to immediately bring in more sales,” says iSeeCars executive analyst Karl Brauer.
By Nancy Dunham • Sept. 30, 2024 -
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Fixed Ops Are Key in Buy-Sell Market
As sales slump, dealers seek repeatable earnings.
By Jim Henry • Sept. 27, 2024 -
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Opinion
Industry Voices | Dynamic F&I Portfolio Management for Dealers
Dealers can capitalize on new opportunities and maximize their profit margins by regularly updating their F&I product offerings to match current market demands.
By Paul McCarthy • Sept. 26, 2024 -
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Auto Techs Get Respect. Finally.
“Before, it was all about salespeople being the most valued employees,” says dealership service director Stephen Hill.
By Steven Finlay • Sept. 25, 2024 -
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Opinion
Industry Voices | Government Incentives’ Impact on EV Sales
EVs can only gain market traction when consumer affordability and manufacturer viability are balanced.
By Danny Battaglia • Sept. 24, 2024 -
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Sticker Shock Jolts Consumers
Edmunds reports 75% of surveyed consumers say high prices put the brakes on vehicle purchases.
By Steve Finlay • Sept. 23, 2024
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