Dealers: Page 14
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Courtesy of WardsAuto
OpinionIndustry Voices | From 5% to 40%: How a Dealer Cracked the Code on Selling to a Diverse Customer Base
It all comes down to streamlining communication.
By Juan Alarcon • Nov. 6, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | Scary Times for Vehicle Subscription Services
Just when you thought the whole subscription model was doomed, a new breed of survivors emerges from the shadows, leveraging learnings from the past to make quick progress.
By John Possumato and Nick DiPrima • Nov. 5, 2024 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Unexpected Boost: Dealers Find EVs Increase Fixed Ops Revenue
Public reports show BEVs drive higher average repair orders than ICE vehicles.
By Jim Henry • Nov. 4, 2024 -
Courtesy of WardsAuto
Dealership Profitability Plunge Slows Thanks to Fixed Ops
Latest Presidio-NCM report sees brighter days ahead.
By Alysha Webb • Nov. 1, 2024 -
Courtesy of WardsAuto
High Insurance Rates Pump the Brakes on Car Sales
F&I managers don’t sell insurance, but they can suggest tools for customers to steer past sticker shock, says Polly’s Mike Burgiss.
By Nancy Dunham • Oct. 29, 2024 -
Courtesy of WardsAuto
Customer Pay vs. Warranty Work
Dealers need to court aftersale work to boost profits, say dealer group leaders.
By Jim Henry • Oct. 28, 2024 -
Courtesy of WardsAuto
AM/FM Radio A-One for Most Drivers
Consumers shun infotainment systems due to their complexity.
By Steve Finlay • Oct. 28, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | Is CFPB’s Focus on Junk Fees Justified?
The CFPB’s ongoing campaign against what it terms “junk fees” doesn’t reflect consumer experience in the auto lending space, based on what consumers are actually complaining about.
By Tom Oscherwitz • Oct. 28, 2024 -
Courtesy of WardsAuto
Trust, Not Price, Drives Sales
Capital One survey highlights the critical role of trust in boosting dealer sales and customer loyalty.
By Nancy Dunham • Oct. 25, 2024 -
Courtesy of WardsAuto
Savvy Service Customers Respond to High-Tech Auto Imaging
UVeye has won dealers higher sales and customer scores.
By Jim Henry • Oct. 24, 2024 -
Courtesy of WardsAuto
Competitive Prices, Comfortable Lounges Win Service Customers
CDK reports dealer service improvements put independents on the run.
By Alysha Webb • Oct. 22, 2024 -
Courtesy of WardsAuto
Prediction: Car Dealers Will Rely More on Predictive Analytics
Advanced systems forecast who will buy what vehicle and when.
By Steve Finlay • Oct. 21, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | The Affordability Challenge for Dealers
Vehicle service contracts, GAP insurance, maintenance plans and ancillary coverage, such as tire and wheel, can provide valuable financial safeguards for consumers while also creating additional revenue streams for dealers.
By Rick Kurtz • Oct. 17, 2024 -
Courtesy of WardsAuto
No Deal Left Behind
Auto insurance rates are finally leveling out, which could ease consumers’ wallet woes.
By Nancy Dunham • Oct. 17, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | Does AI Signal the Death of the Automotive Salesperson?
The future of automotive sales is not about AI versus humans. It’s about combining the strengths of both.
By Aaron Bickart • Oct. 16, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | It’s Cycle Time
Analyzing service bottlenecks can reveal improvement opportunities.
By Colin McElhatton • Oct. 15, 2024 -
Courtesy of WardsAuto
Presidential Election, U.S. Weather Sink New-Car Prices
Cox Automotive reports sales and profits continue to stall as incentives increase.
By Nancy Dunham • Oct. 15, 2024 -
Courtesy of WardsAuto
Batteries Included: Mastering BEV Sales
Three dealers explain the challenges and triumphs of EV sales.
By Steve Finlay • Oct. 14, 2024 -
Courtesy of WardsAuto
Now is the Time to Prepare for Next Major Storms
Helene and Milton washed away dealerships. Here’s how to make sure your store isn’t next.
By Alysha Webb • Oct. 11, 2024 -
Courtesy of WardsAuto
Yes, Used Car Acquisitions Are Up – A Bit
Manheim reports that for a 25th straight month, the index fell below the same month from a year earlier.
By Jim Henry • Oct. 10, 2024 -
Courtesy of WardsAuto
Dealers Take a Fresh Look at Cause of Rising Costs, Dipping Profits
A Cox Automotive study shows that costs are at an all-time high. Fixed Operations directors work to ease the crunch.
By Nancy Dunham • Oct. 9, 2024 -
Courtesy of WardsAuto
Column
Engagement or Estrangement: You Pay the Price for Staff Blunders
A mystery shopping trip uncovers easy-to-fix slips that drive consumers away.
By Nancy Dunham • Oct. 8, 2024 -
Courtesy of WardsAuto
Here’s How to Spark Consumers’ EV Interest
Dealers are striking gold with eye-catching, budget-friendly EVs.
By Nancy Dunham • Oct. 7, 2024 -
Courtesy of WardsAuto
Hurricane Helene Floods Dealerships with Risks, Opportunities
As stores throughout the Southeast struggle to recover, demand for sales and service grows. Here’s how some dealers are rising to the occasion.
By Alysha Webb • Oct. 4, 2024 -
Courtesy of WardsAuto
Tune Up Service Managers’ Pitches to Recruit Techs
Plentiful work and solid career paths hold the key to hiring and keeping technicians.
By Steve Finlay • Oct. 3, 2024
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