Dealers: Page 14
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Answering the Call for Service
Pied Piper study shows quick telephone engagement boosts loyalty.
By Alysha Webb • Sept. 20, 2024 -
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Capital One Debuts Supercharged ‘Business Card’ for Car Dealers
“We quickly thought, ‘This is something we can use,’” says car dealer Kris Gaerlan.
By Steven Finlay • Sept. 19, 2024 -
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‘Do I Really Need That Stuff?’
Many consumers question the need for some advanced technology in modern cars, according to a J.D. Power survey.
By Steven Finlay • Sept. 18, 2024 -
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Column
Leveraging Your Automotive Chatbot
To fully leverage the potential of AI chatbots, auto lenders must carefully select and implement the right technology while ensuring compliance with security, privacy and associated consumer risks. Not all AI data is created equal, and not all chatbots are created alike.
By Jessica Gonzalez • Sept. 17, 2024 -
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Findlay Automotive Group Grants Wishes
The giving-back culture inspires employees, community members.
By Alysha Webb • Sept. 16, 2024 -
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New Fraud Risks Rise, Experian Reports
Dealers urged to battle technology with technology.
By Alysha Webb • Sept. 13, 2024 -
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Wholesale Used-Car Prices Shrink, Reports Manheim
The pace has slowed but still brings relief to dealers and consumers.
By Jim Henry • Sept. 12, 2024 -
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Cybersecurity Best Practices Are a Necessity Now, Say Panelists
Low-hanging fruit includes staff training and a daily backup.
By Alysha Webb • Sept. 11, 2024 -
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Toyota’s Future Bright, Exec Says
Low incentives, high sales and multiple investments support dealers’ future successes.
By Nancy Dunham • Sept. 10, 2024 -
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‘Stop-In’ Service Boosts Customer Scores, Technician Satisfaction and Service Profits for Pohanka Group
Dealers should consider hybrid models as they consider the new system.
By Nancy Dunham • Sept. 9, 2024 -
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Leasing Offers Welcome Boost to Dealer Profits, Experian Reports
Vehicle sales continue to sag due to high interest rates.
By Jim Henry • Sept. 6, 2024 -
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Opinion
Industry Voices | Navigating New Rules for Secure Digital Transport of Data
Auto dealerships should consider various strategies such as educating employees about the importance of data privacy and the risks associated with data in transit.
By Karl Falk • Sept. 5, 2024 -
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Economist Tom Kontos Says Farewell to Wholesale Auctions
The pioneering analyst and author of “Kontos Kommentary” reflects on his career.
By Jim Henry • Sept. 4, 2024 -
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U.S., Canadian Build-to-Order Vehicle Purchases Growing, Experts Say
Canadian analysts DesRosiers Automotive Consultants say build-to-order light-vehicle purchases expanded during the vehicle shortages of 2021-2023 and may persist; dealers predict BTO will comprise 45.3% of Canadian auto sales in 2030.
By Keith Nuthall • Sept. 3, 2024 -
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J.D. Power Revises Its EV Retail Share Forecast
Buyer interest, adoption will be slower than expected.
By Nancy Dunham • Sept. 3, 2024 -
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Parts and Service Business Remains Strong in Q2
The CDK cyberattack marred some dealers’ fixed-ops profits.
By Jim Henry • Aug. 30, 2024 -
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Dealers Watch As Asbury Automotive Pushes Back Against FTC
The process could yield valuable “lessons learned” for other dealerships, says dealer compliance expert Linda Robertson.
By Jim Henry • Aug. 28, 2024 -
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Getting Car Dealership Technicians Involved in Selling
Engaging auto technicians in the selling process maximizes profitability, Reynolds and Reynolds study finds.
By Steven Finlay • Aug. 28, 2024 -
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Labor Day Strategies for Dealers to Move More Inventory
Used EVs and money-saving offers can entice consumers.
By Alysha Webb • Aug. 27, 2024 -
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Wholesale Used Car Prices Rise
Drop in lease maturities helps spark prices.
By Jim Henry • Aug. 26, 2024 -
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Manheim Introduces New Dealer Tool for Wholesale Values
Updated reports include precise options and package data.
By Jim Henry • Aug. 23, 2024 -
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Opinion
Industry Voices | The Future of Automotive Owner Engagement: Beyond the Dealership
Proactive communication by the automaker is a solid way to engage and nurture relationships with used-car owners, transfer services in this new, more digital era and ultimately foster long-term loyalty.
By Dave Nemtuda • Aug. 22, 2024 -
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Dealers Scramble to Meet Consumer Needs As Incentives Soar
New-vehicle incentives reach their highest level in more than three years, reports Kelley Blue Book.
By Nancy Dunham • Aug. 21, 2024 -
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Opinion
Industry Voices | How AI Is Personalizing the Customer Experience in Automotive
By leveraging customer data and AI-driven insights, sales teams can tailor their approach to meet the specific needs and preferences of each potential buyer.
By Scott Hensly • Aug. 21, 2024 -
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More Dealers Move Toward Mobile Service
Technology platform Curbee guides dealers toward developing their own programs.
By Jim Henry • Aug. 19, 2024
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