Dealers: Page 12
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Courtesy of WardsAuto
Fielding a Technician Farm Team
Dealerships partner with Sonic Tools to pave the way for tech trainees.
By Nancy Dunham • Jan. 16, 2025 -
Courtesy of WardsAuto
Opinion
Industry Voices | The 2025 F&I Outlook and Lessons of the Past 12 Months
Forward-thinking dealers pivoted their selling approach, recognizing the need to position vehicle protection products not just as add-ons, but as essential components of vehicle ownership.
By Paul McCarthy • Jan. 15, 2025 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Customer Satisfaction Rises
Analysts' reports show a decline in needs-based purchases and a rise in consumer satisfaction.
By Nancy Dunham • Jan. 14, 2025 -
Courtesy of WardsAuto
New Year, Old Tech Shortage
Here’s a refresher on how you can recruit and keep those pros.
By Steve Finlay • Jan. 13, 2025 -
Courtesy of WardsAuto
Opinion
Industry Voices | How Dealers Can Grow Consultative Relationships in 2025
Sales to commercial customers should not be one-off transactions; they should be planned and executed to focus on building lasting, mutually beneficial partnerships.
By Kathryn Schifferle • Jan. 10, 2025 -
Courtesy of WardsAuto
Stay on Track With Tire Sales
TraXtion to showcase products at NADA that help dealers lock in tire sales.
By Alysha Webb • Jan. 9, 2025 -
Courtesy of WardsAuto
TransUnion Forecasts Dip in Auto Loan Delinquencies
Dealers can look ahead to smoother funding for less-than-stellar credit holders.
By Jim Henry • Jan. 8, 2025 -
Courtesy of WardsAuto
How AI Can Help Dealers Speak Customers’ Language
Spanish-speaking cohort is a fast-growing customer segment.
By Alysha Webb • Jan. 7, 2025 -
Courtesy of WardsAuto
Reynolds and Reynolds and Skaivision Team for AI Efficiency
The technology analyzes service lane inefficiencies.
By Alysha Webb • Jan. 6, 2025 -
Courtesy of WardsAuto
Cybercrime Hits the Fast Lane
How CDK’s $25M Ransom Exposed Dealership Cybersecurity Gaps
By Steve Finlay • Jan. 3, 2025 -
Courtesy of WardsAuto
Here’s What’s Ahead for 2025 NADA Show
Highlights of the Jan. 23-26 show in New Orleans.
By Nancy Dunham • Jan. 2, 2025 -
Courtesy of WardsAuto
Opinion
Industry Voices | AI Logistics Ensure Car Deliveries When Dealers Need Them
AI reshapes logistics by mitigating risks, aligning operations with demand and enhancing customer loyalty.
By Vladimir Kadurin • Dec. 31, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | Vehicle Affordability in 2025: Challenges, Predictions and Opportunities
J.D. Power analyst offers insights on the retail auto path ahead.
By Tyson Jominy • Dec. 30, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | Engaging Gen Z Talent in Auto Retail
The CDK Dealership Workplace Study reveals that Gen Z employees in auto retail show lower satisfaction and motivation, but dealerships can reduce turnover with personalized management and competitive benefits.
By Bruce Johnson • Dec. 27, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | Dealers’ 2025 Auto Lending Playbook
Dealers need to consider developing safeguards against growing fraud.
By Kevin Filan • Dec. 27, 2024 -
Courtesy of WardsAuto
Dealer Optimism Grows Despite Headwinds
Cox Survey Signals Dealers' Hope for a Profitable 2025
By Nancy Dunham • Dec. 26, 2024 -
Courtesy of WardsAuto
Near-Prime Not So Bad; F&I Can Help; Are Zoomers Rich?
Veteran WardsAuto journalist Steve Finlay weighs in on top F&I issues for 2025.
By Steve Finlay • Dec. 24, 2024 -
Courtesy of WardsAuto
Cox Automotive Underscores Positive Future
Although new legislation and Trump-era trade shifts loom, dealers should maintain their optimism, Cox says.
By Jim Henry • Dec. 23, 2024 -
Courtesy of WardsAuto
Auto Dealers to President-Elect Trump: ‘Let Consumers Drive the Market, Not Mandates’
EV surplus highlights disconnect between government policies and consumer preferences, say dealers.
By Nancy Dunham • Dec. 20, 2024 -
Courtesy of WardsAuto
Year-end Strategies for Dealers
“It’s time for dealers to…get aggressive, get intentional and find the deal in every deal,” Erin Keating, executive analyst at Cox, tells WardsAuto.
By Nancy Dunham • Dec. 19, 2024 -
Courtesy of WardsAuto
EVs Here to Stay, But Not Tax Breaks
Time likely running out to sell EVs with tax credit break. The incoming Trump Admin. reportedly has already said as much.
By Steve Finlay • Dec. 18, 2024 -
Courtesy of WardsAuto
Cars Are Great, Until They’re Not
According to Consumer Reports' test track director, dealers must unpack customers’ past experiences to move them toward future ones.
By Steve Finlay • Dec. 17, 2024 -
Courtesy of WardsAuto
Opinion
Industry Voices | In It Together Against Digital Fraud
Survival in today’s auto retail environment means working together, whether that’s sharing information about suspicious transactions or just picking up the phone to warn other dealers about potential scams.
By Jessica Gonzalez • Dec. 16, 2024 -
Courtesy of WardsAuto
Dealers Navigate a Shift in Used-Car Values
The Manheim Index rose year-over-year in November for the first time in two years, posing challenges for dealers.
By Jim Henry • Dec. 13, 2024 -
Courtesy of WardsAuto
Dealers Can Connect With Consumers by Overcoming Tech Concerns
J.D. Power reports apps and connectivity stymie both ICE and EV drivers.
By Nancy Dunham • Dec. 11, 2024
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