Fixed operations departments should be the backbone of the dealership, not the back door, says Stan Rodia, director of service for a Mercedes-Benz dealership in Arlington, VA. Even the no-nonsense name of his dealership, American Service Center...
With dealer profitability a hot topic of late, one thing that has always impressed me about our business is a good dealer's ability to find a way to succeed even during the most difficult times. Fuel prices are increasing, the Fed has just raised...