Every dealership service department has had customers who come in and then, for whatever reason, decline recommended maintenance and repair work. Rarely, if ever at some dealerships, is a second effort made to get that business. Second efforts are...
If the prognosticators are right, we're going to sell just under 17 million light vehicles this year in America, a seemingly healthy number. But numbers can be deceptive. Manufacturers and dealership personnel will exert more effort per sale to...