The overriding similarity among the top 10 dealerships in the Ward's Dealer Business 500 is their commitment to customer service. No. 1, Longo Toyota of El Monte, CA, refers to its customers as "guests" and is re-doing its entire dealership with...
In a study of over 250 dealers, 6gear Inc. of San Francisco encountered these and other recurring questions about email marketing. The following Q and A is based on that survey: How does email marketing work? Dealership customers "opt-in" to...
Since 1997 - when the total revenue average per dealership on the Ward's 500 equaled $90.9 million - the total revenue average has increased approximately $10 million each year to reach 2000's record total average of $121 million. In 1999, 241...
The numbers of new-car dealer operations in the United Kingdom and France are falling faster than almost everywhere else in Europe, according to a new survey by leading auto industry consultancy HWB International Ltd. Both the UK and France have...
Butterfield Ford in Sandy, UT opened a new showroom and service facility following a $12 million remodeling project. Highlights of the 18-month project include a showroom that's doubled in size, a new business development center and fleet office...
CRM: It stands for customer relationship management and it's a term we're hearing more often in automotive retailing today for good reason. As new vehicle sales pull back from recent highs, CRM offers one of the best opportunities to increase...
(Part two of a two-part series) I do not have enough space in this month's sales meeting for a little start up story so we are just going to get right into it. Note also that today's meeting will make more sense if you read part one in May's issue...
Dealers on the 15th annual Ward's Dealer Business 500 are getting bigger and stronger. Since 1997 when the total revenue average per dealership on the Ward's 500 equaled $90.9 million the total revenue average has increased approximately $10...
General Motors Corp.'s minority dealer program hit all of its growth targets last year but its future may be even tougher than its imperfect past. The number of GM minority dealers grew from 320 in 1999 to 350 last year, 70% of them owned their...
From Automotive News: April sales fell 10%, the sixth straight month that sales fell below the year-ago total. From the Associated Press: Americans' productivity, a key measure of rising living standards, fell at a 0.1% rate in the first quarter...