What will keep dealers in the game is the valuable utility that we provide to the consumer and to the manufacturer. The newest dot.com partnerships to reshape our automotive landscape are being tested this month by a few franchises to gauge...
A new tool designed to detect hydrocarbon leaks in vehicle evaporative emissions systems will begin making its way to the 6,000 Ford Motor Co. dealers in North America. The device will help service technicians find hydrocarbon leaks faster and cut...
These days, dealers are bombarded by companies that claim to have the next best idea in customer relationship management (CRM) software, but most dealers already have pretty much what they need to do effective CRM on their current computer systems...
An East Coast new-car dealer has a policy whereby all employees (including the dealer and managers) are fined a nominal sum or must perform extra duty for neglecting to wear their nametags on duty. IF I COULD, I'D REQUIRE EVERY PERSON TO WEAR a...
I for one, am getting tired of constantly hearing about alleged dealership consumer fraud. I see much more dealership employee fraud. Years ago, George Jones (the founder of our CPA firm) asked me, Donnie, what kind of person will steal from you...
The average dealership has a substantial portion of its working capital invested in parts. Yet, some dealers show marginal interest in or understanding of parts department performance. The wealth effect created during economic prosperity when...
The dealership experience once considered by many consumers as painful is getting high marks from today's buyers, according to two surveys that Automotive Retailing Today commissioned. The Gallup Organization, which polled how satisfied customers...
PARIS -- Under pressure to sell more cars, Daewoo Motor Co. Ltd. is abandoning its "no dealers" sales policy in the U.K. The Korean automaker made a splash when it came into the country in 1995. While it developed several company-owned showrooms...
Jumping nine spots from its position last year, Rick Case Enterprises, Inc. of Ft. Lauderdale, FL, is No. 87 with total revenue rising from $244.7 million in 1999 to $289.3 million for 2000. Chairman and CEO Rick Case attributes this to the...
To see the Ward's Megadealer 100 list, click here. Requires Adobe Acrobat Reader For free download, click here. For more Ward’s Megadealer 100 information, click here. This year’s bottom third of Ward’s Dealer Business’...