International automotive industry I.T. developer, Infomedia Ltd, signed a five-year global data license agreement with Hyundai Mobis to supply its electronic parts catalog system (EPC), Microcat., to Hyundai dealers around the world. Last year...
Automotive dealerships must significantly improve their online customer service, according to results of a study by Metricals, a New York-based research firm. The study evaluated dealership responsiveness based on 16,826 anonymous online tests to...
Information technology, however, continues to be a major expense for most dealers. According to a recent survey commissioned by EDS, 78% of responding dealers say IT will be significant in terms of their overall competitiveness in the next three...
Aprils issue of Wards Dealer Business truly was a pioneering effort. It marked the first time any independent, objective organization had taken a close look at how the Internet is influencing business at the dealership level. But one industry...
It was originally intended as an exclusive online for Chrysler Group dealers who certified for the automaker's Five Star customer satisfaction program. But three years into Five Star, now all Chrysler Group dealers can use the service. It features...
The Internet's full impact on the automotive retail industry may not be on the actual sale of automobiles, but on management of dealerships, says Maryann Keller, a noted industry analyst. NADA, manufacturers and dealers seem to agree as they all...
A People and Places item mistakenly reported, based on incorrect information in a press release, that the Russ Darrow Automotive Group purchased Goben Mitsubishi and Goben Cars-Suzuki in Milwaukee. In fact, the Darrow Group purchased the Suzuki...
One thing I learned quickly, after commenting that the U. S. prime interest rate increases this past year were impacting dealer profits, was that the South African prime rate is 14.25%. Acknowledging that luck and good fortune are byproducts of...
Some dealers shy away from auctions as a source for their used-vehicle inventories. Not Robert Maguire, a New Jersey dealer who is chairman of the National Automobile Dealers Association. His busy schedule these days prevent him from attending...
To see the Ward's Megadealer 100 list, click here. Requires Adobe Acrobat Reader For free download, click here. For more Wards Megadealer 100 information, click here. This years bottom third of Wards Dealer Business MegaDealer 100 list shows some...