Operations: Page


  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    New No.1 Turndown Reason

    Detroit High credit scores remain important for getting an auto loan, but in many cases they are no longer the chief factor lenders look at. Instead, financial institutions are zeroing in on debt-to-income ratio to determine the likelihood of a consumer paying back a car loan, says Gary Allgeier, director-financial services for the Suburban Collection, a 48-franchise dealership group with stores in

    By March 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Come Out withYour Sales Up!

    AutoSoft Traffic COP is a new e-tool that enforces dealership control and accountability of customer-relationship management efforts at dealerships. That includes managing sales opportunities from the showroom floor, service drive, phone-ups, advertising media and online leads. The system introduced by AutoSoft International features highly visible management oversight and enforces sales, service

    March 1, 2009
  • Robots in action on the new line at Toyota Kentucky as future Camrys seamlessly roll through the production process. Explore the Trendline
    Image attribution tooltip
    Courtesy of Toyota
    Image attribution tooltip
    Trendline

    Automotive Manufacturing

    Production strategies are changing rapidly as tariffs and shifts in consumer buying patterns affect the industry.

    By WardsAuto staff
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Moving the Metal

    In this harsh economic climate, auto shows are going lean. Lavish parties and Hollywood-style vehicle debuts are pass. Back is the low drama of pulling a sheet off a car. Some people might not like that trend, but the organizers of the Chicago Auto Show are quick to point out that auto shows exist for one reason only: to move the metal. It's time to say good-bye to the days of over-indulgence in auto

    By Ward's Staff • March 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    First Korean-Built Chevy Cruze Shipment Sails for Europe

    “Export of this segment-leading new product will play a pivotal role in the ongoing growth of GM and GM Daewoo,” GMDAT sales executive Rick Labelle says.

    By Vince Courtenay • Feb. 27, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Tire Pressure Monitoring Rollout Rolling Along

    Aside from ham-handed technicians occasionally damaging tire-pressure sensing systems when they were new, the rollout of FMVSS 138 is going as planned. OEMs have complied and Europe is preparing its own standard.

    By Tom Murphy • Feb. 26, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Scion Concept to Debut in New York Hints at Brand’s Fourth Model

    An additional model long has been discussed for the brand’s lineup, which now consists of the xD subcompact, boxy xB CUV and tC sport coupe.

    By Feb. 25, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    200EX Closer Look at Upcoming Baby Rolls

    As with the Phantom, the 200EX features rear-hinged coach doors that open a full 83 degrees for easier access to the rear passenger compartment.

    By Ward's Staff • Feb. 20, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Mahindra Pickups to Hit U.S. Dealers in December

    Previously, Global said it would assemble vehicles in the U.S. from knocked-down kits, but it has decided to begin sales with fully built trucks, despite facing higher duties.

    By Herb Shuldiner • Feb. 12, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    So Long, JM Solutions?

    Editor's note: This story is part of the WardsAuto digital archive, which may include content that was first published in print, or in different web layouts.One of the more surprising stories coming out of the NADA convention in New Orleans is the near-dismantling of JM Solutions. One industry ex...

    Feb. 3, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Loan Defaults Jar Lenders

    In early 2006, finance trend trackers began detecting a disturbing rise in loan defaults and delinquencies, says Brent Burns, president of World Omni Financial Corp. The bad news is that we haven't seen it bottom out yet, he says, referring to a chart showing a sloping rise in consumer credit-quality deterioration. If you turn the chart upside down, it would look like it's going in the right direction.

    By Feb. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Lithia Motors Sees Stock Prices Sink

    Even in relatively good times Sid DeBoer expressed disappointment about what he considered to be Lithia Motors' under-valued stock. Now, with the auto industry treading water, there are other kinds of worries for Lithia's chairman and chief executive officer: Lithia stock is selling for less than a tenth of what it did at its high-water mark of $35.75 in March 2006, making the company vulnerable to

    Feb. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Where Performance Meets Economy

    You can make a case for putting BMW AG's powerful and efficient 3.0L turbodiesel in just about anything on wheels, but nowhere does it make more sense than in the BMW X5 xDrive cross/utility vehicle. Sharpening your pencil and trying to use fuel-cost savings alone to justify the $4,000 premium for the $52,025 diesel version of the X5 xDrive 35d vs. the $47,925 I-6 gasoline-powered xDrive 30i is not

    By Feb. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Formula to Predict the Future

    Edward Altman, a professor of finance at New York University's Stern School of Business, developed the Altman Z in 1968 to measure the financial health of a company and forecast the probability that a company would enter into bankruptcy within a two-year period. Studies measuring the effectiveness of the Z Score show that the model has over a 70% reliability factor. With a 40-year history and 70%

    By Don Ray • Feb. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Good Attitude Wins the Game

    Image is everything, tennis star Andre Agassi says in a Nikon camera ad. But in these tough times, attitude is much more important to the survival of auto dealers. There are clearly a lot of things dealers don't control the economy, the type of cars your manufacturer makes, interest rates and lender rules. But you do control your attitude and that can affect how you respond to the current business

    By Hugh Roberts • Feb. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    4 Tips for Spending Wisely update from February 2009

    We often hear sales pitches from representatives of Internet-related services and products. Sometimes we even have empathy for the person making the pitch. We tend to recognize the difficult role of a salesperson, based on our own experiences. You've probably never heard a pitch in which the salesperson hasn't suggested the product would be great. As the buyer, we sometimes are guilty of being overly

    By David Kain • Feb. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Mitsubishi Needs Mainstream Model ‘Cut Above’ Rest, Says Dealer

    Dealer Ramsay Gillman says Mitsubishi needs to be “bold” in creating a new volume model and possibly subsidize its sales in order to survive in the U.S.

    By Jan. 26, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    New Online Solution Links Dealers to Independent Repair Shops

    Repairlink with MORE is a single-source online sales channel through which independent repair facilities can order genuine automotive parts from franchised dealerships.

    By Derek Stark • Jan. 24, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    NADA Shifts Into Crisis Mode, But Is It Doing Enough?

    NADA officials admit there are serious challenges ahead in the short term, including a significant downturn in membership and revenue.

    By Cliff Banks • Jan. 22, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    In Loan Turndowns, Debt Can Trump Good Credit Scores

    “Debt to income is probably more important today than it ever was,” Gary Allgeier says. “It’s critical, but often its importance is an unknown.”

    By Jan. 14, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Reporter’s Notebook: Fit to Print, or Not

    Ward’s writers pass along the buzz at this week’s 2009 North American International Auto Show in Detroit.

    By Ward's Staff • Jan. 14, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Sen. Corker ‘Stunned’ at UAW Resistance to Lower Labor Costs

    Corker tells Ward’s his goal is to help GM achieve long-term viability, so it can bring vehicles such as the Volt and Converj to the American people.

    By James M. Amend • Jan. 13, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Reporter’s Notebook: My Way or Highway

    Ward’s writers pass along the buzz at this week’s 2009 North American International Auto Show in Detroit.

    By Ward's Staff • Jan. 13, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Learn What May Be Lacking

    Periodically, step back and take stock of your inventory-control and management performance. During the course of day-to-day business in the parts department, much is taken for granted. Too often, problems go undetected until they become obvious and looming. By then you are either applying a quick fix or feeling overwhelmed. By answering the following questions, you can quickly assess the performance

    By GARY J. NAPLES • Jan. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    New E-Report Card Grades Online Inventory Management

    A new e-report card is intended to help managers of auto dealership Internet sales departments to turn online inventory faster and at good grosses. AutoUpLinkUSA's eReport Card gives dealership e-commerce managers a real-time summary of their online listings' performance so adjustments for improving results can be made quickly, if necessary. Such improvements include keeping online vehicle listings

    Jan. 1, 2009
  • WardsAuto logo.
    Image attribution tooltip
    Courtesy of WardsAuto
    Image attribution tooltip

    Pay-Per-Lead Program Gets Started for Used-Car Stocks

    AutoUSA, a firm that provides Internet sales leads to auto dealers, launches a used-car inventory pay-per-lead plan for dealerships. With the new program, piloted by dealership chain AutoNation Inc., dealers post their used-vehicle inventory at top automotive sites. Those include AOL Autos, CarPerks.com, Overstock.com, AutoMedia.com, CarDomain.com and AutoUSA's used-car website, AutoUSAused.com. With

    Jan. 1, 2009