Dealers: Page 68
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Courtesy of WardsAuto
Steps to an Effective Compliance Platform
The key to making compliance easy is identifying a services platform that leverages a methodical, common-sense approach.
By John Stephens 1 • Oct. 6, 2017 -
Courtesy of WardsAuto
Personalized Video Marketing Cuts Through Clutter
In today’s digital lifestyle, we are constantly consuming and are overloaded with information, says Clinch’s Oz Etzioni.
By Adam Armbruster • Oct. 5, 2017 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
NADA Elects Michigan Dealer as 2018 Chairman
“From start to finish, the nation’s franchised new-car dealership network has to benefit consumers in newer ways than ever before,” says Wes Lutz.
By WardsAuto Staff • Oct. 3, 2017 -
Courtesy of WardsAuto
U.S. Automakers Pump September Retail Volume to Pare Bloated Stocks
The industry’s September retail push caused even both the raw volume and daily selling rates to post gains for the first time this year.
By Haig Stoddard • Oct. 3, 2017 -
Courtesy of WardsAuto
States Getting Tougher on Dealer Bond Requirements
With the growing number of complaints from consumers, the higher bonding requirements appear to be one way state governments are seeking to deter individuals from exploiting vulnerabilities in the market.
By Vic Lance • Oct. 3, 2017 -
Courtesy of WardsAuto
Used Car Leasing: An Idea Whose Time Has Come…Back?
A looming potential $5 billion loss due to a flood of used cars should spark some creativity.
By John F. Possumato • Sept. 28, 2017 -
Courtesy of WardsAuto
Digital Customers Want Full Monty of Functionality
“Are we going to step over profit dollars (from F&I and accessories) to get to the dimes of front-end gross?” asks Max Steckler of CDK Global.
By Steve Finlay • Sept. 27, 2017 -
Courtesy of WardsAuto
Sell the Dealership and the Vehicle
Salespeople must answer the question, “Why should I buy here?” Think of it like a job interview.
By Richard Libin • Sept. 21, 2017 -
Courtesy of WardsAuto
Six Tips on Capturing, Converting Auto Dealership Sales Leads
As many as eight touchpoints can take place before a viable sales lead is even created.
By Troy Smith • Sept. 19, 2017 -
Courtesy of WardsAuto
Four Reasons for Auto-Dealer Optimism
It’s easy to get caught up in news about declining vehicle deliveries, but Brian Allan of Galpin Motors stays positive.
By Steve Finlay • Sept. 18, 2017 -
Courtesy of WardsAuto
Three Women Lead Fast-Growing Car Dealership
“It is unusual, but I don’t want to leave out that we have some really strong men in management positions,” says dealer principal Katie Bowman Coleman.
By Steve Finlay • Sept. 15, 2017 -
Courtesy of WardsAuto
Carfax Says Flooded Cars Could Flood Used-Car Market
“Flooded cars rot from the inside out as water corrodes the mechanical parts, shorts the electrical system and compromises safety features like airbags and anti-lock brakes,” Carfax says. Health concerns are an added problem.
Sept. 15, 2017 -
Courtesy of WardsAuto
Car Dealerships Digitally Should Become ‘Mini Amazons’
“Successful dealerships realize they have to bring in technical expertise,” says Noah John of AutoScores, a predictive-analytics firm.
By Tom Beaman • Sept. 14, 2017 -
Courtesy of WardsAuto
Customer Satisfaction for Its Own Sake Misses Point
How dealership service departments can make people happy – and make more money.
By Steve Finlay • Sept. 12, 2017 -
Courtesy of WardsAuto
Big Story: Dealers Love/Hate Third-Party Lead Providers
In their perfect world, dealers wouldn’t rely on online middlemen for leads. And in a perfect world, we wouldn’t need hospitals.
By Steve Finlay • Sept. 5, 2017 -
Courtesy of WardsAuto
F&I Director Determined to Help Bring e-Contracting to Dealer Group
E-contracting is touted as reducing paperwork, reducing errors and speeding up funding and cash flows.
By Jim Leman • Aug. 28, 2017 -
Courtesy of WardsAuto
Customer Relationship Management Simple, Sort Of
“CRM doesn’t sell cars. Dealerships still have to do that,” says Mark Vickery of VinSolutions. “But CRM helps get people into the dealership.”
By Steve Finlay • Aug. 24, 2017 -
Courtesy of WardsAuto
Oz Bans Personal Imports of U.K., Japanese Vehicles
The “modest benefits of the personal import arrangements…do not justify the cost and complexity of this particular change,” Minister for Urban Infrastructure Paul Fletcher says.
By Alan Harman • Aug. 21, 2017 -
Courtesy of WardsAuto
Son of a Superstar Car Salesman Talks About Lessons Learned
In a WardsAuto Q&A, VinSolutions’ Mo Zahabi talks about the challenges of getting dealership personnel to use CRM, the benefits such systems afford, his shyness and his immigrant dad.
By Steve Finlay • Aug. 21, 2017 -
Courtesy of WardsAuto
Letters of Intent Can Carry Unintended Consequences
In the selling and buying of auto dealerships, parties should know what tentative legal agreements do and don’t do.
By Scott A. Augustine and Erica L. Opitz • Aug. 18, 2017 -
Courtesy of WardsAuto
He Pioneered Dealership Customer Experience Six Decades Ago
In a WardsAuto Q&A, Bert Boeckmann discusses his career, business philosophy, his beloved father and a recent hall-of-fame award.
By Steve Finlay • Aug. 17, 2017 -
Courtesy of WardsAuto
A Spearheader of Online Auto Auctions Disproves the Doubters
Doubters, including his dealer father, told Joe George it couldn’t be done.
By Steve Finlay • Aug. 16, 2017 -
Courtesy of WardsAuto
Google Capable Not Only of Search, But Search and Destroy
Dealers who get panned enough times find themselves in the digital equivalent of no-man’s land.
By Steve Finlay • Aug. 15, 2017 -
Courtesy of WardsAuto
Dealership Fixed Ops Outmuscle But Don’t Outhustle Competitors
Independent repair shops and car-care chains enjoy a greater online presence than do dealers.
By Steve Finlay • Aug. 14, 2017 -
Courtesy of WardsAuto
Fast Vehicle Reconditioning Aids Bottom Line
Time is money when getting used cars lot-ready.
By Dennis McGinn • Aug. 14, 2017
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