Dealers: Page 67
-
Courtesy of WardsAuto
Why Car Dealers Should Supply Vehicles to Uber and Lyft Drivers
How could Uber’s attempt to lease vehicles to its drivers lose an incredible $9,000 per vehicle and shut down, despite such overwhelming captive demand?
By John F. Possumato • Nov. 21, 2017 -
Courtesy of WardsAuto
NYC Dealer Trade Group’s New Chairman Big on Training, Education
The Greater New York Automobile Dealers Assn. has been in the forefront of trying to ease the chronic shortage of qualified auto technicians.
By Steve Finlay • Nov. 17, 2017 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
U.K. Car Buyers Seek Friendsʼ, Relativesʼ Input
A survey by Cooper Solutions, a dealer management-services specialist, indicates 89% of new-car buyers admit their choice is heavily influenced by the reaction from their peers.
By Paul Myles • Nov. 16, 2017 -
Courtesy of WardsAuto
U.K. Franchise Operator Halts U.S. Acquisitions
Pendragon, founded in 1989, expanded into the U.S. in 2000 with the acquisition of Bauer Jaguar, the country’s third-largest Jaguar dealership. It has nine franchise locations in Southern California, including Jaguar Land Rover and Aston Martin.
By Alan Harman • Nov. 13, 2017 -
Courtesy of WardsAuto
App Aims to Make Fair Used-Car Leasing
Customers shopping through Fair may drive their vehicles for as long or short a time as they want, as long as they give at least five days’ notice. In other words, no fixed terms.
By Erik Derr 1 • Nov. 13, 2017 -
Courtesy of WardsAuto
Digital Auto Retailing Undergoing Another Transformation
Opinions differ over what will or won’t work. Example: “Click-to-Buy” buttons on some dealership websites.
By Steve Finlay • Nov. 10, 2017 -
Courtesy of WardsAuto
Put Thought, Sense and Heart in Emails, Texts and Phone Calls
Emojis aside, voice tone, body language and other cues are missing when most digital communications are engaged.
By Lloyd Trushel • Nov. 9, 2017 -
Courtesy of WardsAuto
Survey Shows Mixed Messages on Digital Auto Retailing’s Progress
Dealers overwhelmingly say they are progressive and willing to adopt more digital retailing tools, but what that means is open to interpretation.
By WardsAuto Staff • Nov. 7, 2017 -
Courtesy of WardsAuto
Days Over for Stocking Used-Car Lot By Gut Instinct
“Managing a used-car inventory is a science today,” dealer Sam Slaughter says during an Autoline Spotlight video presented by WardsAuto. The program focuses on various aspects of wholesale dealer lending.
By Steve Finlay • Nov. 6, 2017 -
Courtesy of WardsAuto
Five CRM Mistakes Dealerships Should Avoid
Get personal. “It’s not good enough to send e-mails to every customer saying, ‘We’re dealing through the ceiling,’” says Mark Vickery of VinSolutions.
By Steve Finlay • Nov. 3, 2017 -
Courtesy of WardsAuto
Automotive Author Tackles Topics Some Dealers Don’t Want to Talk About
The industry is “confronting a challenged and uncertain future,” says Dale Pollak, who has written a new book on obstacles and opportunities shaping auto retailing’s future.
By Steve Finlay • Nov. 2, 2017 -
Courtesy of WardsAuto
U.K. Motorists Shoot First, File Claims Later
A study by Accident Exchange, an accident-vehicle-replacement company, shows the use of dashboard-camera footage following car accidents has risen 285% since 2015.
By Paul Myles • Oct. 30, 2017 -
Courtesy of WardsAuto
Used-Car Leasing Sets Dealership Group Apart
“We’re excited about the opportunity used-car leasing presents,” says Mark Watson of the employee-owned Van Horn Group.
By Jim Leman • Oct. 27, 2017 -
Courtesy of WardsAuto
Telematics Collaboration Improves Customer Satisfaction
Think about the potential benefits automakers and insurers could serve up to their mutual customers by collectively sharing telematics-based information with each other. The most obvious one is lowering the total cost of vehicle ownership.
By David Lukens • Oct. 26, 2017 -
Courtesy of WardsAuto
Build Loyalty Step By Step in Dealership Service Dept.
The more information shared among departments, the better prepared sales, service and finance managers are to help customers.
By Hollis Goode • Oct. 25, 2017 -
Courtesy of WardsAuto
Prospects of Car-Dealership Work Scare Off Many Job-Seekers
Total car dealership employee turnover in general is 40%, but is 67% in sales, where working on commission without a guaranteed income scares away both jobholders and job seekers, a staffing study says.
By Steve Finlay • Oct. 23, 2017 -
Courtesy of WardsAuto
Many Vehicles Still Wear Front ‘Bras’; You Just Can’t See Them
“It’s a profitable product for us, and because it is a non-cancellable product, that’s good for the dealership too,” says Wendy Borgert.
By Jim Leman • Oct. 20, 2017 -
Courtesy of WardsAuto
Lightning-Fast Dealership Follow Ups Can Creep Out Customers
Leads that are followed up within 15 minutes to an hour show the highest appointment-conversion rates, according to a TrackBack analysis.
By Steve Finlay • Oct. 19, 2017 -
Courtesy of WardsAuto
A Hurricane Is Coming, Let’s Go Car Shopping
AutoPulse tracking technology detects an unexpectedly high number of dealership visits just before Harvey and Irma came to town.
By Steve Finlay • Oct. 18, 2017 -
Courtesy of WardsAuto
Car-Shopping Activity Takes a Holiday of Sorts on Columbus Day Weekend
“In general, we see an increase in holiday-weekend shopping,” says James Grace, a senior director at Cox Automotive.
By Steve Finlay • Oct. 17, 2017 -
Courtesy of WardsAuto
Three Ways to Court Modern Car Buyers
Take customers from initial online research to final sale faster and more efficiently than ever before.
By Kurt Olnhausen • Oct. 16, 2017 -
Courtesy of WardsAuto
What to Do Before Disaster Strikes
Car dealers should create a business-continuity plan to mitigate damages and losses.
By Ken Ragsdale • Oct. 13, 2017 -
Courtesy of WardsAuto
NADA Steps Up Opposition to Stair-Step Incentives
“Any dealer who’s had to deal with these programs can tell you that they are not only trust killers, they’re brand killers, too,” says Mark Scarpelli, chairman of the National Automobile Dealers Assn.
By Steve Finlay • Oct. 10, 2017 -
Courtesy of WardsAuto
How Predictive Analytics Drive Sales
By leveraging behavior prediction analytics, dealers can accurately identify which customers are most likely to buy and the reasons why, helping nurture customer relationships and leading to increased loyalty, retention and sales.
By Johannes Gnauck • Oct. 10, 2017 -
Courtesy of WardsAuto
Online-Only Used-Car Dealership a Hit in Australia
HelloCars, claiming to be Australia’s first online-only car dealership, says it rang up more than A$12 million ($9.5 million) in transactions during its first 12 months in business.
By Alan Harman • Oct. 10, 2017
Previous
