Dealers: Page 30
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Despite Unusual Market, Customers Say Car Buying Is Easier
CDK Global’s new monthly report highlights vehicle-buying trends.
By Steve Finlay • Oct. 24, 2022 -
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Column
Enlisting Automation in the Fight Against Payment Fraud
Dealerships are vulnerable to payment fraud because they have always suffered from weak internal controls and a lack of duty segregation.
By Pam Cichoke and Kyle Rauzi • Oct. 20, 2022 -
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How Car Dealerships Can Avoid ‘the Great Resignation’
Automotive veterans offer tips on hiring and retaining good employees.
By Steve Finlay • Oct. 19, 2022 -
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Boost Profits, Customer Experience With Insurance Support
Auto insurance marketplaces make sense. F&I marketplaces, not so much.
By Alysha Webb • Oct. 18, 2022 -
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Trends Dealers Should Watch As Interest Rates Rise
Low incentives, credit union popularity and delayed purchases are expected to influence consumer demand.
By Jim Henry • Oct. 17, 2022 -
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Has the Time Come for Virtual, Centralized F&I?
Remote options can free staff, slash customer wait times and boost deals. Still, not all dealers think they are worthwhile.
By Nancy Dunham • Oct. 14, 2022 -
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Used-Car Prices Tumble
The downward trajectory of wholesale used-vehicle prices is the greatest since the start of the Great Depression, according to Cox Automotive. Yet, demand for those vehicles has not collapsed.
By Nancy Dunham • Oct. 12, 2022 -
Courtesy of WardsAuto
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Creating a World-Class Used-Car Department, Part 2
Part One addressed inventory management from the standpoint of acquisition and managing ROI. This article focuses on pricing strategy, a defined disposal strategy, and online and on-the-lot marketing.
By Nick Gerlach • Oct. 11, 2022 -
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Selling F&I Today and Tomorrow
“We want someone with integrity who is teachable and trainable,” Zeigler Auto Group’s Sam D’Arc says of F&I managers.
By Steve Finlay • Oct. 10, 2022 -
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When ‘Suggested Retail Price’ No Longer Applies
Consumers are buying, but the dealer practice of tacking on extra fees could backfire as customer and automaker attitudes sour.
By Nancy Dunham • Oct. 7, 2022 -
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Auto Dealers Aid Employees, Customers in Ian’s Wake
Ted Smith, president of the Florida Automobile Dealers’ Assn., says, “For the most part there has not been huge physical destruction at our stores, but the losses to employees' families will be huge.”
By Jim Henry • Oct. 6, 2022 -
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Column
Putting Cards on the Table With Used-Vehicle Shoppers
More dealers are turning to used vehicles in the 5- to 7-year-old range costing between $10,000 and $15,000. That leads to a logical question: How can used-vehicle salespeople prove to customers these vehicles are good purchases?
By Dennis McGinn • Oct. 5, 2022 -
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Human Touch in Car Retailing Not Necessarily Human
Advances in digital marketing make this one of “the most exciting times in automotive history,” says Cars.Com’s Brian Kramer.
By Steve Finlay • Oct. 3, 2022 -
Courtesy of WardsAuto
‘It’s in the Shop’ … Longer Than Ever
“Right now, a lot of stores are slammed with a lot of work,” says fixed-operations veteran Lee Harkins.
By Steve Finlay • Sept. 28, 2022 -
Courtesy of WardsAuto
Column
Creating a World-Class Used-Car Department, Part 1
It makes sense to build a used-inventory strategy to use as a backbone to your success. Inventory challenges aren’t likely going away soon, but fortunately, plenty of consumers want to trade in their vehicles or sell unneeded extra cars.
By Nick Gerlach • Sept. 26, 2022 -
Courtesy of WardsAuto
Experian Report Underscores Dealers’ Need for Credit Union Partnerships
As the new-car inventory shortage continues, more shoppers turn to used vehicles and credit union financing to offset sticker shock.
By Nancy Dunham • Sept. 19, 2022 -
Courtesy of WardsAuto
Cybersecurity Stressed as Dealerships Bought, Sold
Brokers who negotiate buy-sell agreements say cybersecurity generally is on the radar for dealers considering buy-sell agreements, but awareness always can be improved.
By Jim Henry • Sept. 15, 2022 -
Courtesy of WardsAuto
Dealers Key to Connectivity Value, Adoption
Trust is sparked when connected services are outlined. Dealers that promote over-the-air software upgrades and services create new revenue streams and build loyalty.
By Nancy Dunham • Sept. 14, 2022 -
Courtesy of WardsAuto
New F&I Protection Plan Covers Catalytic Converter Thefts
“I was trying to come up with something different and saw what was going on with catalytic converter thefts,” says Auto Prime Financial Services’ Brian Murphy.
By Steve Finlay • Sept. 9, 2022 -
Courtesy of WardsAuto
Dealers Prepare for Downturn with Digital Marketing Solutions
“There are going to be some dealers in real trouble,” says Scott Pechstein of Digital Air Strike.
By Nancy Dunham • Sept. 7, 2022 -
Courtesy of WardsAuto
Column
Improving Efficiency, Customer Service With Digital Solutions
Most consumers only think of digital retailing for the consumer-facing portion of the transaction. But the best way for digital retailing to work efficiently is when all back-office functions between dealer, lender and all service providers are also digitized.
By Tim Yalich • Sept. 6, 2022 -
Courtesy of WardsAuto
Column
End of Lease Need Not Mean End of Customer Relationship
Consistent customer communication is key to keeping lease customers engaged.
By Ricardo Rodrigues • Aug. 30, 2022 -
Courtesy of WardsAuto
Dealer Demos Key to High-Tech Satisfaction
A J.D. Power Study shows tech confusion can lower customer satisfaction scores.
By Nancy Dunham • Aug. 29, 2022 -
Courtesy of WardsAuto
The Magic of UVeye
New technology speeds service analysis and boosts profits while building customer confidence.
By Nancy Dunham • Aug. 26, 2022 -
Courtesy of WardsAuto
New-Car Markups: From Buyer Remorse to Resentment
About 80% of 3,500 respondents surveyed in May and June say they paid at or above MSRP for a new vehicle within the previous 90 days, GfK researchers say. That’s something that was virtually unheard of before the pandemic.
By Jim Henry • Aug. 24, 2022
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