Dealers: Page 29
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Courtesy of WardsAuto
Dealer Transparency Is Key to Customer Satisfaction
Capital One reports dealers underestimate shoppers’ concerns.
By Alysha Webb • Feb. 2, 2023 -
Courtesy of WardsAuto
Low EV Lease Rates Reflect Pricing, Inventory Issues
Leasing accounted for 12.6% of new EV purchases in 2022, less than half the 2021 share, Experian Automotive says.
By Jim Henry • Jan. 31, 2023 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
U.S. Auto Lenders Rely More on Alternative Credit Reporting
Dealers can sell more cars and satisfy customers when lenders explore entire credit histories.
By Steve Finlay • Jan. 30, 2023 -
Courtesy of WardsAuto
Dealer Honored for Giving Generously, Embracing Technology
Gary Rome is 2023’s Time Dealer of the Year.
By Steve Finlay • Jan. 29, 2023 -
Courtesy of WardsAuto
NADA: Franchised Car Dealers ‘Crush’ Factory-Direct Rivals
Direct sellers scored at the “bottom of the barrel” in customer satisfaction, says outgoing 2022 NADA Chairman Mike Alford.
By Steve Finlay • Jan. 28, 2023 -
Courtesy of WardsAuto
NADA Donates Vehicles for Police Undercover Work
“We know these vehicles will be put to important work,” says dealer Danny Renshaw.
By Steve Finlay • Jan. 28, 2023 -
Courtesy of WardsAuto
Reynolds & Reynolds Rolls Out New Logo, Branding
The retail management system supplier says the new look illustrates the company’s modern developments.
By Jim Henry • Jan. 27, 2023 -
Courtesy of WardsAuto
Experts Don’t See Tight Supplies of New Vehicles Easing
It could be 5 years before annual U.S. light-vehicle sales return to the pre-pandemic level of 17 million, Cox Automotive chief economist Jonathan Smoke says.
By Jim Henry • Jan. 27, 2023 -
Courtesy of WardsAuto
Online Financing, Buying Options Boost Customer Satisfaction, Studies Find
Although customer satisfaction dropped, time shopping for vehicles and F&I purchases increased.
By Alysha Webb • Jan. 27, 2023 -
Courtesy of WardsAuto
TransUnion Study: New Borrowers May Be Less Risky Than They Look
Dealers who structure loans to limit loan size compared with the value of the collateral lowers risk.
By Jim Henry • Jan. 26, 2023 -
Courtesy of WardsAuto
CarMax Debuts Enhanced Online Loan Pre-Qualifications
Amid inflation and rising interest rates, CarMax says pre-qualified customers can know what they can afford as soon as they begin to shop.
By Steve Finlay • Jan. 25, 2023 -
Courtesy of WardsAuto
Cox Automotive Calls Its Retail360 an Industry First
“We’ve created one view of the customer and a complete deal workflow with unmatched data insights,” says Lori Wittman.
By Steve Finlay • Jan. 24, 2023 -
Courtesy of WardsAuto
Column
Digital Customer Experiences Evolving Automotive Retail
Under the Agency Model, customers experience a streamlined purchase, finance and delivery experience, while dealers can sell, deliver and service vehicles, reducing the cost of financing stock and minimizing the risk of aging inventory.
By Mathew Desmond and Eva Poppe • Jan. 23, 2023 -
Courtesy of WardsAuto
Pickups Top Used-Vehicle Popularity List
Dealers that acquire used light-duty vehicles will find demand is there, says iSeeCars' analyst.
By Steven Finlay • Jan. 18, 2023 -
Courtesy of WardsAuto
Bankrate Predicts Auto Loan Interest Rates Will Rise
Some shoppers may be shut out of the market.
By Jim Henry • Jan. 17, 2023 -
Courtesy of WardsAuto
What to Expect at the 2023 NADA Show in Dallas
Though much has changed, one long-time attendee says the core benefits of the annual NADA meeting remain.
By Steve Finlay • Jan. 13, 2023 -
Courtesy of WardsAuto
Write On! Tech Gives Customers Personalized Messages
Handwrytten executive Bill Reidy says robotic writing is so sophisticated, it’s difficult to distinguish from actual handwriting.
By Jim Henry • Jan. 9, 2023 -
Courtesy of WardsAuto
Odometer Rollback: Figures Can Lie
“Many people think odometer fraud disappeared with the invention of digital odometers. But that couldn’t be further from the truth,” says Carfax’s Emilie Voss.
By Alysha Webb • Jan. 6, 2023 -
Courtesy of WardsAuto
Retail Insights for 2023
As dealers look ahead to a new year, we recap some expert predictions to help plan for success.
By Jim Henry • Jan. 4, 2023 -
Courtesy of WardsAuto
More Inventory Tops Dealers’ Wish Lists For the New Year
The majority of car dealers believe their profitability will continue into the new year. Still, rising vehicle prices, staffing shortages and the ongoing lack of saleable cars raise concerns.
By Nancy Dunham • Jan. 3, 2023 -
Courtesy of WardsAuto
Dealers Who Embrace Technology Thrive
A Cox Automotive study shows marketing, inventory and engagement are key to progress.
By Steve Finlay • Dec. 29, 2022 -
Courtesy of WardsAuto
Many Near-, Non-Prime Credit Customers Confused About Auto Loan Process
Car ownership can improve job and earning potential, according to Open Lending study.
By Nancy Dunham • Dec. 27, 2022 -
Courtesy of WardsAuto
Here Are the Most Durable Vehicles on the Market
“What we see is a list of highly durable vehicles, capable of more than a quarter-million miles of use if properly maintained,” says iSeeCars Executive Analyst Karl Brauer.
By Nancy Dunham • Dec. 23, 2022 -
Courtesy of WardsAuto
Dealers Urged to Act Soon on Safeguards Rule Compliance
Dealerships are impacted not only by the FTC regulation but also by state consumer-protection laws.
By Alysha Webb • Dec. 22, 2022 -
Courtesy of WardsAuto
Innovative Car-Rental Firm Expands to Vehicle Subscriptions
Kyte began in 2019 “in a garage we worked and slept in,” says cofounder Nikolaus Volk.
By Steve Finlay • Dec. 20, 2022
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