Dealers: Page 29
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Car Dealers Face Scammer Spike
The pandemic has changed much in the auto industry, “and that is particularly true when it comes to fraud,” says eLend CEO Pete MacInnis.
By Steve Finlay • Dec. 5, 2022 -
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TrueCar Digital Marketplace Sees Boost From AutoNation
TrueCar sees itself becoming the nation’s largest used-car digital sales platform. The AutoNation investment won’t hurt.
By Alysha Webb • Dec. 5, 2022 -
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NADA Works to Ease Tensions Between OEMs and Dealers
“One of the things I want to do here is to dispel the false narrative that what we’re facing has something that has to do with the powertrain of the vehicle. That’s simply not true,” says NADA’s Andrew Koblenz.
By Nancy Dunham • Dec. 1, 2022 -
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Smart Dealers Know Today’s Customer Calls Shots
A customer ready to buy should be treated differently than someone who is at the beginning of the process. To improve the customer experience, dealers must learn how to meet customers where they are.
By Rob Volatile • Dec. 1, 2022 -
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Turning Reconditioning Into Profit Center
The secret is to develop a used-vehicle reconditioning infrastructure that’s fluid enough to shift as inventory needs change.
By Nancy Dunham • Nov. 30, 2022 -
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When Car Dealership Phone Calls Go Bad
“Hearing some calls blows your mind,” Marchex’s Kevin Root says of monitored car shopper-salesperson phone conversations.
By Steve Finlay • Nov. 29, 2022 -
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How High Will New Car Profits Go?
More than 50% of cars sell for higher than the list price. Whether it will continue is anyone’s guess.
By Nancy Dunham • Nov. 28, 2022 -
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Used-Vehicle Values Skyrocket
iSeeCars Study shows some three-year-old cars are worth more than they were new.
By Nancy Dunham • Nov. 22, 2022 -
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Used-Car Photos: Documenting Imperfection As a Best Practice
Showing blemishes most likely will lower the vehicle’s value, but the tradeoff is that the dealer gains customers’ trust as they make their buying decision.
By Louis Norman III • Nov. 17, 2022 -
Courtesy of WardsAuto
Lithia Motors Launches First Physical Driveway Location
The Portland, OR, store has no vehicles in the showroom, transparent pricing, salespeople armed with iPads and a modern décor.
By Doug Newcomb • Nov. 15, 2022 -
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Will F&I Revenues Sink?
Industry-watchers expect an F&I dip as interest rates rise, but a crash is not imminent.
By Jim Henry • Nov. 11, 2022 -
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Carvana, Used-Car Trading and Sustainable Businesses
The book value of a used vehicle is only a starting point; to establish a potential retail price, one needs to assess the actual physical condition.
By Eliron Ekstein • Nov. 10, 2022 -
Courtesy of WardsAuto
New Voice-Assistant Device Built for Mechanics
“We believe this will power shops around the world,” Kim Conti says of Ortho, a new voice-assistant device for auto technicians.
By Steve Finlay • Nov. 9, 2022 -
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‘Consumer-First’ Digital Marketing Key to Winning Buyers
A survey shows price is top of mind among car shoppers.
By Nancy Dunham • Nov. 8, 2022 -
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Using the Cloud for Income and Employment Verification
While traditional credit scores remain a strong indicator of creditworthiness, today’s consumers may be more complex.
By Will Holleman • Nov. 8, 2022 -
Courtesy of WardsAuto
Easy Buying Process Key to Customer Satisfaction
Dealership visits rise, but shoppers continue to value hybrid sales models, research finds.
By Nancy Dunham • Nov. 7, 2022 -
Courtesy of WardsAuto
Three Ways Automotive Retail is Getting the Insurable Moments all Wrong
Where embedded insurance has gone wrong for automotive retail, and how a new way to think about insurance can lead to significant improvements
By Content sponsored by Branch • Nov. 7, 2022 -
Courtesy of WardsAuto
Column
Auto Dealers Benefit From Agile Advertising Partners
Today’s dealers and OEM brands have the luxury of leveraging advanced data, real-time tools and sophisticated resources to make quicker and more educated pivots in their advertising strategies.
By Stephane Ferri • Nov. 4, 2022 -
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If a Car’s a Star, Say So in Creative Inventory Listings
Auto industry veteran Robert Grill cites the No.1 mistake car dealerships’ used-car departments make.
By Steve Finlay • Nov. 4, 2022 -
Courtesy of WardsAuto
Column
Carshare Services Disrupting Automotive Aftermarket
There is growing evidence that the emerging community of carshare owners is being recognized as a distinct market opportunity for service department operations at dealerships.
By David Paris • Nov. 3, 2022 -
Courtesy of WardsAuto
Penske Auto Pauses CarShop Expansion
CarShop earnings dipped, but Penske revenues increased 18% in the first nine months of the year.
By Nancy Dunham • Nov. 3, 2022 -
Courtesy of WardsAuto
Column
Retaining the Right People at Dealerships in Uncertain Times
Open communication, high standards, accountability and appropriate pay are critical to keeping your top performers connected and engaged in your dealership.
By Jen L'Estrange • Nov. 2, 2022 -
Courtesy of WardsAuto
Column
Five Techniques for Fixing Dealership Phones
The average dealership has a 20% call-failure rate. That’s a crazy number of leads lost.
By Jason Beckett • Oct. 26, 2022 -
Courtesy of WardsAuto
Economic Bumps Dent Shoppers’ Buying Power
Dealers should move toward lower-end inventory and prequalification to entice customers, auto-financing experts say.
By Nancy Dunham • Oct. 25, 2022 -
Courtesy of WardsAuto
Column
Recession-Proofing Dealership Advertising
Approach your media partners and ask for creative support. Ask how these reps can stretch your dollar.
By Adam Armbruster • Oct. 25, 2022
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