Dealers: Page 24
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Public Dealership Groups Break Fixed Ops Records
Now that consumers keep their cars longer, parts and service are in greater demand.
By Jim Henry • Aug. 4, 2023 -
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Deals on Wheels Break Down
Lenders are pushing back on auto loans based on employment, income fraud.
By Alysha Webb • Aug. 1, 2023 -
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Car Dealership Mechanics Win Video Prize Money
“A well-done video builds customer trust,” says Tully Williams, Niello Co.’s fixed operations director.
By Steve Finlay • July 28, 2023 -
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Skill, Science Drives Car Deliveries
Digital technology, AI, smooth spotty transport issues.
By Steve Finlay • July 27, 2023 -
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AutoNation Down but Not Out
Acquisitions, new tools offer “an opportunity,” AutoNation CEO Mike Manley says.
By Jim Henry • July 26, 2023 -
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Unlikely Winner in Near-Prime vs. Subprime Car Loans
“Near-prime consumers tend to weather storms better during economic downturns” because they tend to take steps to avoid delinquency, says Matt Roe of Open Lending.
By Steve Finlay • July 21, 2023 -
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EVs Toss a Wrench in Fixed Ops
Accident-prone drivers, heavy batteries, technician shortages create weighty EV repair issues.
By Jim Henry • July 20, 2023 -
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Column
Few Signs of Relief From Insurance-Premium Inflation
Anyone trying to lay the cost of insurance premiums squarely on the auto industry’s doorstep needs to realize many other factors are in play, too.
By Michael Giusti • July 18, 2023 -
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JM&A Offers Scholarship Program for Women in Automotive Retail
The program exposes participants to critical areas in F&I, Fixed Ops and sales.
By Nancy Dunham • July 17, 2023 -
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The Waiting Is the Hardest Part
Dealers must speed up F&I, sales processes to win over consumers, a CDK study suggests.
By Alysha Webb • July 14, 2023 -
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Used-Vehicle Values Hit Pothole
The Manheim Used Vehicle Value Index ended the first half of 2023 down 10.3% from a year ago.
By Steve Finlay • July 13, 2023 -
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Used-Car Loan Delinquencies Rise
The subprime sector leads the pack, but delinquencies affect all loan segments.
By Alysha Webb • July 12, 2023 -
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Technology Companies Keeping Closer Tabs on Drivers
Two new systems seek to raise the bar in driver monitoring, which until now has mainly interested insurance assessors gauging risks posed by awareness and driver fatigue.
By Paul Myles • July 5, 2023 -
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Mexico’s Fast Growing Auto Parts Manufacturing Industry
In this GlobalAutoIndustry.com Audio Interview "Mexico's Fast Growing Auto Parts Manufacturing Industry" Ron Hesse speaks with Armando Cortés, CEO of the Mexico-based National Auto Parts Industry Association (INA represents the interests of more than 900 companies).
July 3, 2023 -
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Dealer Strategies to Keep, Motivate Technicians
Car dealer John Luciano appreciates auto technicians so much he’s thinking of becoming one when he retires.
By Steve Finlay • June 29, 2023 -
Courtesy of WardsAuto
Column
Training: The Missing Ingredient in Modern Retail
Modern retail training involves walking through your current process and examining how your steps to a sale match up with how customers want to shop today.
By Tiffany Peeler • June 27, 2023 -
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Message to Dealers: Know Thy Customer
Shoppers want to work with dealers but question their expertise in some key areas.
By Alysha Webb • June 26, 2023 -
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Upside Down Auto Loans Slow Approvals
Tougher standards sink used vehicle financing, especially for subprime buyers.
By Jim Henry • June 23, 2023 -
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Auto Retailers: Take the Lead in Resolving Vehicle Recalls
Dealers can play a significant role in helping reduce the overall number of vehicles with recalls. Reaching out to owners of these vehicles and getting them into the dealership drives revenue and builds better customer relationships.
By Mark Allen • June 22, 2023 -
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Five Tips To Boost Success of Car Dealership Service Departments
Offering factory-certified parts and highly trained technicians gives dealerships a competitive edge, a CDK survey says.
By Steve Finlay • June 21, 2023 -
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Column
Intelligent Driving Systems’ Impact on Auto Insurance Rates
Autonomous vehicles eventually may lower insurance premiums, but that's a long way off.
By Cedric Jackson • June 16, 2023 -
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Column
Going Beyond F&I Staff to Sell F&I Products
Auto retailers frequently create siloed business practices by defining boundaries between professionals in sales, service and F&I. But interdepartmental cooperation is crucial to a dealership’s overall success.
By Tim Blochowiak • June 15, 2023 -
Courtesy of WardsAuto
Car Prices Rise, But Incentives Deflate Profits
May marked the fifth consecutive month average new-car prices remained below sticker price.
By Nancy Dunham • June 14, 2023 -
Courtesy of WardsAuto
Dealers Can Ease Technician Shortage with Flexibility
Other positions in Fixed Ops and beyond allow technicians room to grow when life circumstances change.
By Steve Finlay • June 13, 2023 -
Courtesy of WardsAuto
Chevy Puts Music in the Drivers’ Seat for Its Marketing
By opting for similar songs in many of its ads, Chevrolet develops a sonic profile that fits its brand – and appeals to its target customer base.
By Wards Staff • June 13, 2023
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