Up to the communication test? Si or no? Communicating with all of your customers is important. Bilingual issues are prevalent in many markets. Is your dealership up to the customer communication test? Consider some simple solutions. Look at having...
High prices, bland styling and a lack of incentives are key factors that can cause new-vehicle shoppers to reject models they initially considered, according to an inaugural J.D. Power and Associates' study based on responses from nearly 30,000...
A WESTERN DEALERSHIP'S INTERNET MANAGER wants to share his thoughts and experiences of launching a dealership website. He says business reasons prevent him from sharing his name or the name of his store. Here's what he had to say: I am a regular...
Asbury Automotive Group, Inc., ranked fourth on the Ward's Megadealer 100 list, names Kenneth B. Gilman as president and CEO. He succeeds the late Brian Kendrick. Gilman, 55, joins Asbury Automotive from The Limited, a women's clothing retailer...
Dealers give high marks to Greg Smith, who replaces Don Winkler as the head of Ford Credit. It's great news, says Texas dealer Jerry Reynolds, former chairman of the Ford National Dealer Council. Greg is one of the sharpest and brightest guys I've...
FEELS UNNATURAL? THAT'S GOOD! Sometimes skills that will make you an exceptional performer in any area are skills that feel unnatural. In modern day psychobabble the new buzzword to describe this is counterintuitive, in direct contradiction to...
Ford Motor Co. will further penetrate the cross/utility vehicle (CUV) segment in 2004, Ward's has learned. Sources say the vehicle resembling a fusion of beefy wagon and streamlined SUV will roll off the line at Ford's Chicago Assembly Plant...
It's time for dealers to get on board. That's the message the Standards for Technology in Automotive Retail (STAR) organization will preach at this month's National Automobile Dealers Association convention. The one-year-old STAR committee was...
Honda won the popularity contest for having the most vehicles which shoppers researched online in the last quarter of 2001, according to a top 10 list compiled by Chrome Systems Corp., an automotive data provider. Honda tops the list nationwide...
It's last call for Chrysler Prowlers in 2002. First offered only in purple, Chrysler will offer its final run of 300 Prowlers in Deep Candy Red. It's a color that will instantly be recognizable in the hot rod community, says Tom Marinelli...