Dealers

“I was indoctrinated into service work,” says Darrel Ferguson, who now works for software provider Xtime. “I was forced into it.” In retrospect, “I got lucky.”

“Understanding” is what your customers crave most and what your team must learn to deliver.

Despite low inventory, microchip shortages and economic stress, the end of 2021 is expected to be on par with 2020 – which was a record year for used-vehicle prices.

Dealers need to take a close look at how they manage the recall process. Every dealership should develop a written policy outlining their safety recall repair management policy, then make sure employees are educated on the policy.

“I’m no tree hugger, but I do like having a nice planet to live on,” veteran auto technician Keith Lindsey says during an ASE training program.

“It’s going to be a great year for auto dealers,” says Jonathan Smoke, Cox Automotive’s chief economist.

Augmented reality (AR) is one of the most valuable tools in a new age of car buying.