Operations: Page
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How to Get Sales, Service and F&I to Work as a Team
Three major dealership departments sales, service and finance and insurance should work together like a football team, where each player understands the other's role, says Jim McDavid of the JM&A Group.
By Steve Finlay • May 1, 2007 -
Good As Gold
There's a new kid on the block in the automotive catalyst field, and it is bringing a new concept it says is as good and inexpensive as gold.
By David E. Zoia • May 1, 2007 -
Sell Around the Orange Barrels
It can bring showroom traffic to a standstill when road crews set up orange traffic barrels and dig up the street in front of a dealership. Bulldozers, barricades and backed-up traffic hurt auto sales when would-be customers take the path of least resistance and head elsewhere.
By Maureen McDonald • May 1, 2007 -
Far Ahead of Others
Sid DeBoer: Unconventional thinker The genesis for this month's cover story on Lithia Automotive Inc. began with an e-mail from CEO and President Sid DeBoer
May 1, 2007 -
Ward’s Takes Top Honors
Ward's editorial staff wins seven International Wheel Awards at a Detroit Press Club Foundation presentation held at the Automotive Hall of Fame in April. The awards honor the best in automotive journalism. Senior News Editor Eric Mayne won first place for his story about hourly worker absences. Mayne also took second and third prize in other categories. Barbara McClellan also won for her column about
May 1, 2007 -
Scion Expects xB Sales to Hold Line
Volume for new Scion xB should be similar to outgoing model, 60,000 annual units annually, while the new xD should improve on xA sales, brand officials say.
By Christie Schweinsberg • April 27, 2007 -
Automotive Pioneer Jim Moran Dies at 88
Moran’s automotive career began when he borrowed $360 to purchase a Sinclair gas station in Chicago and began selling used cars on the site four years later.
By Ward's Staff • April 25, 2007 -
American Suzuki Names New President
American Suzuki has been on a solid growth track in the past few years. First-quarter 2007 sales were its best ever and came on the heels of a record-setting 2006.
By Ward's Staff • April 23, 2007 -
Sensata Debuts ‘Smart Camera’ System
By 2010, Sensata expects to have about 1 million of its new IM103 Image Sensors, a self-contained microcomputer, on the road.
By Tom Murphy • April 19, 2007 -
Suzuki SX4 Sedan Made for ‘Life Enthusiasts’
The auto maker’s strategy calls for spicing up its car lineup while drawing on the excitement of its motorcycle heritage for inspiration.
By Steve Finlay • April 5, 2007 -
E85 Pace Expected to Pick Up in Q4
As many as 2,000 filling stations could be selling E85 by year’s end.
By Eric Mayne • April 2, 2007 -
Clear the Air, Boost the Profits
Dave Lester dreams of the day when Americans begin to appreciate the value of clean air inside their vehicles, thanks to cabin air filters (CAFs).
By Tom Murphy • April 1, 2007 -
A Chance To Shine
Quasar International Inc. may be on the path to becoming a star.
By David E. Zoia • April 1, 2007 -
Dent Repair Is a Hail of a Job
When a hail storm hits, Dent Wizard International Corp. sends in its so-called swat team of technicians to fix banged-up vehicles.
By Steve Finlay • April 1, 2007 -
Industry Debates DMS Security
So, what is the deal with the Reynolds and Reynolds Co.'s third-party integration strategy?
By Cliff Banks • April 1, 2007 -
Subprime Becomes Deal-Saver ‘Must’
Subprime is growing so rapidly as a revenue source for franchised dealers that it has become indispensable for closing sales on almost every new-vehicle and used-vehicle brand
By Mac Gordon • March 23, 2007 -
Phil Long Customers Have It ‘My Way’
A Colorado-area dealer group implements “My Ride-My Way” sales process to enhance its customer relationships.
By Emily Prawdzik Genoff • March 12, 2007 -
Saab Moving 9-3 Range to BioPower
Saab will start sales of the 9-3 BioPower models in the Nordic markets, the U.K. and Ireland.
By Scott Anderson • March 5, 2007 -
Freudenberg’s MicronAir Striving for N. American Sales
Cabin air filters are common in Europe and Asia but remain a tough sell in North America, where less than half of new cars have them.
By Tom Murphy • March 5, 2007 -
Monte Carlo Reaches End of Line
The decision to end Monte Carlo output reflects sagging sales, as well as the need to prepare for the late-2008 start of Camaro production at Oshawa.
By Scott Anderson • March 1, 2007 -
Pre-Owned Gains Importance
LAS VEGAS Franchised new-car dealers will sell more used vehicles this year, predicts Paul Taylor, chief economist for the National Automobile Dealers Assn.
By Steve Finlay • March 1, 2007 -
Attacking Blindspots
Teenagers in drivers training classes learn not to lurk in the “blindspot,” that area beside and slightly behind a vehicle that is hard to see with conventional side-view mirrors.
By Tom Murphy • March 1, 2007 -
Bullet-Proof Your Dealership
At 7:00 a.m. in a perfect world, there wouldn't be a criminal coming to a dealership for vehicle service, wandering the showroom while waiting for his car, and deciding to take a credit application and several copies of drivers' licenses that were left on a salesperson's desk the night before.
By Robert W. Linkonis Sr. • March 1, 2007 -
Researchers Strive to Eliminate Rattles
University researchers develop an analytical tool to help eradicate rattles.
By Herb Shuldiner • Feb. 26, 2007 -
Malibu Output to Fall in May
About 35% of Malibu output goes to rental fleets, but GM plans to reduce that to 25% with the ’08 model.
By Ward's Staff • Feb. 22, 2007