Dealers: Page 89
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Courtesy of WardsAuto
Study: Dealership Employee Turnover Not So Bad After All
Turnover at new-car dealerships is significantly less than the private-sector average, says Ted Kraybill of ESI Trends.
By Steve Finlay • Dec. 3, 2014 -
Courtesy of WardsAuto
Website Enhancements Aid Both Dealer and Customer, Says Strategist
Dealer websites will offer more “e-commerce enablement,” says Dave Winslow.
By Steve Finlay • Dec. 3, 2014 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Dealership Business Development Centers Debated
BDCs aren’t new, but they’re a topic of renewed interest – and debate.
By Steve Finlay • Dec. 1, 2014 -
Courtesy of WardsAuto
5-Step Plan on Asking for the Sale
Too much pressure will blow the sale. Not enough pressure will blow it, too.
By Darin George 1 • Nov. 26, 2014 -
Courtesy of WardsAuto
Surety Bond Claims: Why Consumers File, What Auto Dealers Can Do
To avoid future confusion or bad scenarios, here are some tips dealers should keep in mind.
By Vic Lance • Nov. 19, 2014 -
Courtesy of WardsAuto
Dealerships Welcome Recall Work, Despite Downsides
Vehicle recall fixes don’t pay as much as regular repairs, but they’re still profitable.
By Tom Beaman • Nov. 19, 2014 -
Courtesy of WardsAuto
‘What Defines a Good Dealer?’
A research analyst’s unexpected question gets one to thinking.
By Tony Noland 1 • Nov. 17, 2014 -
Courtesy of WardsAuto
Big Man in Little Havana
Mario Murgado arrived in the U.S. from Cuba at age five. Today, he oversees a transformative dealership enterprise.
By Tom Beaman • Nov. 7, 2014 -
Courtesy of WardsAuto
Third-Party Lead Providers: Friend or Foe?
In a perfect world for dealers, all Internet leads would be in-house. Welcome to the real world.
By Steve Finlay • Nov. 5, 2014 -
Courtesy of WardsAuto
The Dealer 5 | November 4, 2014
The perils of "clock watching"; $100,000 parts theft; keeping call centers in the loop: Dealer news and information from WardsAuto and around the web.
By Steve Finlay • Nov. 4, 2014 -
Courtesy of WardsAuto
Car Shoppers Increasingly Use Mobile Devices at Dealerships
Some dealership salespeople are OK with customers brandishing smartphones, some aren’t, according to a J.D. Power study.
By Steve Finlay • Oct. 28, 2014 -
Courtesy of WardsAuto
Tougher Ad Rules on Books for Chicago Auto Dealers
The changes reduce the time dealerships have to correct violations in their ads and tighten the standards under which a violating dealer is referred to the Illinois attorney generalʼs office for discipline.
By Jim Mateja • Oct. 28, 2014 -
Courtesy of WardsAuto
Ally Announces 2015 TIME Dealer of the Year Nominees
A helper of the homeless and an inspirer of youth are among those in the running for top honors.
By Steve Finlay • Oct. 23, 2014 -
Courtesy of WardsAuto
Dealership Service-Department Marketing Sputters
Dealership prices are competitive. But thinking they’re high, many customers go elsewhere to get their cars fixed.
By Steve Finlay • Oct. 23, 2014 -
Courtesy of WardsAuto
After Van Tuyl Mega-Deal, Who’s Next?
Keep an eye on Asbury. It may end up in the driver’s seat or back seat of a future acquisition.
By Phil Villegas 1 • Oct. 21, 2014 -
Courtesy of WardsAuto
Opel Marketing Chief Puts Brand in Beautiful Company
“There are a lot of mistakes in celebrity advertising,” says Opel marketing chief Tina Mueller. “You have to be very sensitive to who you take, and credibility also is very important.”
By James M. Amend • Oct. 15, 2014 -
Courtesy of WardsAuto
Falling Used-Car Prices Drop on New-Car Market
With only an occasional downtick, used-car prices have enjoyed a winning streak because of high demand and low supplies. That’s changing.
By Steve Finlay • Oct. 14, 2014 -
Courtesy of WardsAuto
Son of a Dealer Thinks His Dad’s the Greatest
Beau Boeckmann is taking a larger role in running a renowned dealership group his father Bert created.
By Lillie Guyer • Oct. 13, 2014 -
Courtesy of WardsAuto
Make Good First Impression Every Time
Bad greetings by salespeople are met with negative customer responses 70% of the time. Avoid that.
By Darin George 1 • Oct. 10, 2014 -
Courtesy of WardsAuto
NADA Chairman: Dealer System ‘Good for Everyone’
Competition “makes the auto industry run like a Shelby Cobra,” says Forrest McConnell.
By Steve Finlay • Oct. 7, 2014 -
Courtesy of WardsAuto
Berkshire Hathaway to Acquire Megadealer Van Tuyl Group
“The Van Tuyl Group fits perfectly into Berkshire Hathaway from both a financial and cultural viewpoint,” Warren Buffett says
By Steve Finlay • Oct. 2, 2014 -
Courtesy of WardsAuto
Dealership Stresses Employee Togetherness
Bozard Ford and Lincoln uses various ways to encourage worker interactions.
By Steve Finlay • Sept. 29, 2014 -
Courtesy of WardsAuto
Seven Ways to Lower Bond Premiums for Auto Dealers
Highly rated personal credit scores and years of experience in the business are among the trump cards dealers can play to reduce bond premiums.
By Todd Bryant • Sept. 26, 2014 -
Courtesy of WardsAuto
Dealerships Flub Lots of Phone Calls
Study results indicate some callers are lucky the phone is even answered.
By Steve Finlay • Sept. 23, 2014 -
Courtesy of WardsAuto
Wait for It…F&I Pros Offer Tips on Doing It Right
Some of the best in the business tell what it takes to be an effective dealership finance and insurance manager.
By Steve Finlay • Sept. 15, 2014
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