Dealers: Page 77
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Courtesy of WardsAuto
Parts Network Cuts Warranty Firm’s Costs, May Lead to New Car-Dealer Offerings
EFG’s parts-sourcing network could lead to new on-the-spot repair-warranty products for franchised dealers.
By David Zoia Editor • June 23, 2016 -
Courtesy of WardsAuto
Auto ‘Jewelry Maker’ SRG Global Moving Beyond Decorative Parts
SRG Global wants to be more than a pretty face and is incorporating into grille designs active shutters that improve aerodynamics and fuel economy.
June 21, 2016 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Dealer Knows When to Hold, Fold
The Wilde Automotive Family car dealership group increased sales after decreasing its store count.
By Tom Beaman • June 20, 2016 -
Courtesy of WardsAuto
WardsAuto Dealer 500 Sell 1.8 Million Vehicles
“When we look at what’s going on in our industry, it’s fantastic,” says NADA Chief Economist Steven Szakaly.
By Tom Beaman • June 20, 2016 -
Courtesy of WardsAuto
Is Your Dealership Prepared for an Hourly Wage Investigation?
With the wide variety of jobs, payment scales and pay plans in any given dealership, it is easy to run afoul of Department of Labor rules.
By Ira Silver • June 17, 2016 -
Courtesy of WardsAuto
Today’s F&I Customers Do Their Homework
Millennials go to car dealerships “knowing everything the buyer used to rely on F&I for,” says Shaka Dyson, head of the Dealer F&I University.
By Jim Leman • June 15, 2016 -
Courtesy of WardsAuto
Poll: Service Key to Satisfied, Loyal Car Customers
The J.D. Power survey finds that among highly satisfied customers, 92% say they definitely will return to the same service facility for future warranty work and 83% say they definitely will return for future paid service.
By Alan Harman • June 15, 2016 -
Courtesy of WardsAuto
Houston Car Dealers Face Stormy Times
“We’ve had floods, lightning, wind, hail, mosquitoes, but when the rivers turn red, I’m leaving,” dealer Carolyn Cross said the day before a bayou turned red. She stayed.
By Lillie Guyer • June 14, 2016 -
Courtesy of WardsAuto
Harvard MBA With New Ideas Changed Auto Retailing
Mark O’Neil went from running local body shops in Pennsylvania to dramatically changing how U.S. car dealerships operate.
By Steve Finlay • June 13, 2016 -
Courtesy of WardsAuto
Car Dealer Sees Himself as ‘Life Improvement Specialist’
Eric Savage says Freedom Auto Group sales meetings focus on giving and gratitude more than selling.
By Steve Finlay • June 10, 2016 -
Courtesy of WardsAuto
Used Cars’ Popularity Among Spaniards Nothing New
Used cars are big business in Spain, with about 1.8 million units sold in 2015, up 11.3% from prior-year, according to the GANVAM industry trade group. That compares with 1.03 million new-car deliveries.
By Jorge Palacios • June 10, 2016 -
Courtesy of WardsAuto
Attract Passersby For Right Reasons
Good outdoor merchandising by car dealers lures people in, doesn’t turn them off.
By Richard Ashworth • June 8, 2016 -
Courtesy of WardsAuto
Today’s Car Dealership Customers ‘Much More Sophisticated’
Yes, you can develop strong relationships with online customers, says Herb Barbee, McCombs dealership Internet director.
By Tom Beaman • June 7, 2016 -
Courtesy of WardsAuto
Some Lenders Relax Standards Too Much, Dealer Says
“What worries me is that I’m seeing lenders waiving stipulations on 550 credit scores,” says Joe Castle, who heads a Chicago car dealership group.
By Steve Finlay • June 3, 2016 -
Courtesy of WardsAuto
Mix Modern Customer-Retention Tech With Southern Hospitality
Customers will come back if you make the experience feel less like a chore and more like an event they actually want to attend.
By Tyler Porter • June 3, 2016 -
Courtesy of WardsAuto
Tandem Auto Conferences Tackle Today’s Topics
Thought Leadership Summits focus on how OEMs, dealers and finance providers are partnering to improve online and in-store customer experiences.
By Steve Finlay • June 1, 2016 -
Courtesy of WardsAuto
Words That Work in Car Dealership E-Mails
A study looks at how e-mail language can win or lose sales.
By Steve Finlay • June 1, 2016 -
Courtesy of WardsAuto
Car Dealers Need Map of Digital World
Find a market niche and dominate it, strategic planning executive advises.
By Tom Beaman • May 31, 2016 -
Courtesy of WardsAuto
Australian Brings Rent-to-Own Concept to Car Buying
Christian Schaefer says besides guaranteeing a minimum of four leads per vehicle, manufacturers also will receive a 25% share of rental fees generated as well as “demo” use of cars that otherwise might be sitting idle.
By Alan Harman • May 31, 2016 -
Courtesy of WardsAuto
Dealer Turns Church Into Medical Center
“There must be 100,000 ways to say ‘I can’t,’ but none of them are acceptable to him,” Michael Cimino says of his father.
By Tom Beaman • May 27, 2016 -
Courtesy of WardsAuto
Minus the ‘Electronic Curtain,’ Technology Helps Car Financing
Automated lending helps avoid delaying creditworthy dealership customers who are anxious to drive off in newly purchased vehicles.
By Steve Finlay • May 25, 2016 -
Courtesy of WardsAuto
Australian Group Puts Spotlight on Counterfeit Parts
Investigations over the past two years by the Australian Department of Immigration and Border Protection have resulted in more than 6,000 items being seized.
By Alan Harman • May 25, 2016 -
Courtesy of WardsAuto
Illinois Dealers Likely to Stay Closed on Sundays
The Chicago Automobile Trade Assn. reports that with the Illinois General Assembly’s scheduled spring adjournment approaching, there won’t be time to act on the latest attempt to open car dealerships to sales on Sundays.
By Jim Mateja • May 24, 2016 -
Courtesy of WardsAuto
Complexities of Compliance
Even a small investment in compliance training now can save a dealer thousands in legal fees later.
By John Stephens 1 • May 24, 2016 -
Courtesy of WardsAuto
What to Do About Faltering Fred in F&I
Reporting system provides “what-if” alternatives for car dealerships.
By Steve Finlay • May 23, 2016
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