Dealers: Page
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Courtesy of WardsAuto
Worst-Case: Hacker Sends Self-Driving Car Off Cliff
Last year, the FBI and NHTSA warned of vehicles becoming increasingly vulnerable to remote exploitation.
By Steve Finlay • May 17, 2017 -
Courtesy of WardsAuto
Auto Dealers Who Master New Rules Will Win
More than 40% of shoppers don’t contact a dealership before their visit. Yet, they come armed to the teeth with information from online sources.
By John Clavadetscher • May 16, 2017 -
Explore the Trendline➔
Courtesy of Toyota Motor North America
TrendlineTop 5 stories from WardsAuto
Automakers are evaluating their long-term strategies, revisiting their product mix, and approach to both retail and manufacturing approach along the way.
By WardsAuto staff -
Courtesy of WardsAuto
A Formula for Dealership Success Despite Shrinking Margins
Start by taking a look at what your CRM is telling your people to do. Are any of the processes outdated? Unrealistic? Flat-out wrong?
By Mark Vickery • May 15, 2017 -
Courtesy of WardsAuto
New Cars Increasingly Rare as Syrian Civil War Rages
Due to the tanking economy and widespread violence, more than 4 million people have left Syria, either taking their cars with them to neighboring countries or selling them. The automobile sector slowly has morphed into a used-car market.
By Paul Cochrane • May 12, 2017 -
Courtesy of WardsAuto
Instant Income Verification Could Improve Sales Process for Consumers
Manually verifying employment and income may slow down or even derail the car-buying process.
By John Giamalvo • May 11, 2017 -
Courtesy of WardsAuto
F&I Gets High-Tech, But It’s Still a People Business
“Connecting is the most critical and underdeveloped skill in all sales,” says F&I trainer Mike Hirschfield.
By Jim Leman • May 10, 2017 -
Courtesy of WardsAuto
Cabby-Favorite Prius U.K.’s Fastest-Selling Used Car
A report from The Work Foundation at Lancaster University points out some 3 million U.K. workers work part-time driving cabs such as the Toyota Prius PHEV.
By Paul Myles • May 10, 2017 -
Courtesy of WardsAuto
Marketing Missteps Make Jeep Underachiever in Russia
Mikhail Gevorkov, a co-owner of St. Petersburg-based Autocenter Aurora, says FCA has not been importing updated versions of vehicles for which demand in Russia is the greatest.
By Eugene Gerden • May 8, 2017 -
Courtesy of WardsAuto
Spanish Parts Makers Expand Global Reach in 2016
Exports by members of the Spanish Association of Manufacturers of Automotive Equipment and Components totaled a record €15.9 billion in 2016, up 3.3% from the prior year.
By Jorge Palacios • May 8, 2017 -
Courtesy of WardsAuto
The Big Story: Time Traveling to Dealership of the Future
During the next decade, the average U.S. franchised new-car dealership will see many changes to how the store is set up and run, says researcher Glenn Mercer.
By Steve Finlay • May 8, 2017 -
Courtesy of WardsAuto
Auto Dealers’ Pay Plans Slowly Changing
The lack of a guaranteed base salary at some dealerships is a deal breaker to some prospective Gen Y employees.
By Adam Robinson • May 5, 2017 -
Courtesy of WardsAuto
Footwear Came in Handy, But Shoe Boxes Were Vital
Authenticom’s Steve Cottrell recalls an early customer-relationship management system that didn’t rely on computers.
By Steve Finlay • May 3, 2017 -
Courtesy of WardsAuto
WardsAuto e-Dealer 100 Includes New and Old Faces
“The challenge for retailers is to continue to make the transaction as easy as possible for the consumer,” says digital marketer Jim Flint.
By Tom Beaman • May 3, 2017 -
Courtesy of WardsAuto
Car Dealer ‘Buy Now’ Approach Comes at a Cost
Pushing customers to purchase immediately can push them away.
By Richard Libin • May 1, 2017 -
Courtesy of WardsAuto
Customers Want Texting, So What’s the Problem?
Only 3% of car dealership service customers indicate they received text-message updates, says J.D. Power.
By John F. Possumato • April 28, 2017 -
Courtesy of WardsAuto
Customer Experience Summit ‘Makes Sense’
The June 20-21 Automotive CX Summit in Los Angeles evolves from the previous back-to-back Automotive Customer Centricity Summit and the Automotive Social Media Summit.
By Steve Finlay • April 27, 2017 -
Courtesy of WardsAuto
Elevate CX With VR Here, There, Everywhere
For dealers, virtual reality is a nascent, but growing area that helps engage shoppers early in their journey.
By Brian Wiklem • April 26, 2017 -
Courtesy of WardsAuto
Online Retailer Offers Coin-Operated Used-Car Pickup
Carvana, an online used-car retailer, has introduced its fifth Carvana Vending Machine, this one in the Dallas suburb of Frisco, TX. Adapted from automated parking-structure technology, the machines take interactive car buying a step further.
April 20, 2017 -
Courtesy of WardsAuto
Malaysia Aims for Leadership in SE Asia EV Marketing
The Malaysian government’s news agency reports authorities are aiming for 100,000 EVs on the road by 2030, along with 2,000 electric buses and 125,000 charging stations.
By Alan Harman • April 20, 2017 -
Courtesy of WardsAuto
Autos, Auto Parts High on EU Product Danger List
Last year, 18% of the the EU’s Rapid Alert System for Non-Food Dangerous Products safety alerts involved automobiles and parts, with 372 notifications, behind toys, at 540.
By Diana Yordanova • April 19, 2017 -
Courtesy of WardsAuto
Complete Digital Car Buy Year Away, Says Cox Automotive Exec
If dealers don’t embrace full digital retailing, disrupters will step in, says Mark O’Neil.
By Steve Finlay • April 18, 2017 -
Courtesy of WardsAuto
How to Sell High-Tech Vehicles Without a PhD from MIT
Technology is one of the biggest selling points for Millennials when deciding what vehicle to buy. They expect it.
By Brian Geitner • April 17, 2017 -
Courtesy of WardsAuto
Border Tax Would Cause ‘Calamity,’ Says NADA President
“I’m not sure Washington gets it yet,” NADA Chairman Mark Scarpelli says of the border-tax proposal.
By Steve Finlay • April 12, 2017 -
Courtesy of WardsAuto
It’s Time for Dealers to Advertise Their Service Departments
Franchised dealers sell the vehicles. They shouldn’t stand by while non-dealers fix them.
By Adam Armbruster • April 7, 2017 -
Courtesy of WardsAuto
Autotrader Looks for Serious Shoppers’ Buying Triggers
In providing leads to car dealers, the automotive marketplace website shifts its focus to quality over quantity.
By Steve Finlay • April 4, 2017
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