Dealers: Page
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Courtesy of WardsAuto
How Contact Centers Can Keep Customers Satisfied During a Recall
The establishment of contact centers will provide customers with better quality service, in addition to providing agents with proper training to handle unpredictable and difficult conversations.
By Wayne Mitchell • June 28, 2017 -
Courtesy of WardsAuto
He Gets Car Dealership VIP Treatment But It Takes Too Long
A VP of customer satisfaction has an unsatisfying long wait.
By Steve Finlay • June 22, 2017 -
Explore the Trendline➔
Courtesy of Toyota Motor North America
TrendlineTop 5 stories from WardsAuto
Automakers are evaluating their long-term strategies, revisiting their product mix, and approach to both retail and manufacturing approach along the way.
By WardsAuto staff -
Courtesy of WardsAuto
New Used-Car Rule Compliance Worth Double-Checking
The new rule, in effect since January, is meant to provide complete information for buyers so they are aware of the conditions of the used-vehicle sale and to protect consumers from potential unlawful practices by vehicle sellers.
By Vic Lance • June 22, 2017 -
Courtesy of WardsAuto
Mega-Store Puts All Three PSA Brands Under One Roof
The site is designed to support a full-year sales target of 4,320 vehicles (3,120 new and 1,200 used) and a volume of 40,000 hours of servicing per year in the brands’ after-sales workshop.
By Paul Myles • June 22, 2017 -
Courtesy of WardsAuto
FCA Announces Dealer-Allocation Plan for ’18 Demon
Dealers can begin ordering a Demon as early as Wednesday if they sold more than one Dodge Challenger SRT Hellcat in the past 12 months, but can order only as many Demons as they are allocated.
By Remi Murrey • June 20, 2017 -
Courtesy of WardsAuto
Customer Retention Comes in Different F&I Packages at Dealerships
Dealers use a specific tire-protection program both to get a competitive advantage over aftermarket competitors, and also warm customers to purchasing value-added F&I products.
By Jim Leman • June 19, 2017 -
Courtesy of WardsAuto
Subprime Becomes Too Rich for Some Lenders’ Blood
“Serious auto-loan delinquency rates are approaching levels not seen since the recession,” says TransUnion’s Brian Landau, adding that it’s important to keep it in perspective. He does so in a WardsAuto Q&A.
By Steve Finlay • June 16, 2017 -
Courtesy of WardsAuto
Three Common E-Commerce Mistakes (And How To Fix Them)
A car dealer’s website is like a showroom: If it’s empty, it can’t convert shoppers into buyers.
By Aaron Krane • June 15, 2017 -
Courtesy of WardsAuto
For Car Dealers (and Everyone), Accountability Rocks
Who knew? It really is all about you.
By Richard Libin • June 15, 2017 -
Courtesy of WardsAuto
China Startups Launching Brands Alongside Products
The Lynk & CO startup is leaning heavily on the Volvo brand heritage for legitimacy, but an investment analyst says not having the burden of a parent brand actually may help electric-vehicle startup NIO.
By Alysha Webb • June 13, 2017 -
Courtesy of WardsAuto
Potential Lean Car Dealer Stocks Defy Customer Wants
“Consumers in America have shown an absolute fascination with inventory,” says auto-industry veteran David Kain.
By Steve Finlay • June 13, 2017 -
Courtesy of WardsAuto
Thai Police Recover Cars Stolen in Insurance Scam
The 42 stolen vehicles included seven BMWs, three Land Rovers, eight Mercedes-Benz and two Rolls-Royce models.
By Alan Harman • June 9, 2017 -
Courtesy of WardsAuto
Car Dealer Knows What Customers Want; So Do They
“People are just not ready for autonomous cars,” says Wes Lutz, the owner of Extreme Dodge Chrysler Jeep Ram.
By Steve Finlay • June 8, 2017 -
Courtesy of WardsAuto
Minimizing the Rising Cost of Compliance
It’s easy to conclude that with even greater federal oversight in auto finance, compliance costs have continued to grow, further constricting dealership profit margins. The fact is, compliance isn’t going away.
By John Stephens 1 • June 7, 2017 -
Courtesy of WardsAuto
Trade-Ins Welcome at Thai Used-Supercar Dealership
Vittawat Chinabarramee, managing director of Niche Cars Group, sold 70 new supercars last year, mainly Lamborghinis and McLarens. He expects to make 60-70 sales this year and 90 in 2018, when the new Lamborghini SUV becomes available.
June 5, 2017 -
Courtesy of WardsAuto
Ready, Set, Go! Clock Is Ticking
Other than driving the car off the lot, the F&I process can be the most pleasurable part of the transaction for the customer.
By John Stephens 1 • June 5, 2017 -
Courtesy of WardsAuto
Jaguar XE SV Project 8 Breaks Cover
Jaguar expects the Project 8 will become the second Collectors’ Edition vehicle from SVO, following the successful launch of the 567-hp Jaguar F-Type Project 7 in 2014.
By Paul Myles • June 5, 2017 -
Courtesy of WardsAuto
Different Words Matter to Different Car Shoppers
“Power” is a high converter across different demographics, including women, Generation X and college graduates, but not so much parents.
By Steven Finlay • June 2, 2017 -
Courtesy of WardsAuto
Warning to Dealership Salespeople: If You Act Like a Robot, One Could Replace You
In a WardsAuto Q&A, automotive digital guru David Kain talks about his days as the first employee of FordDirect and the need today for empathic salespeople.
By Steve Finlay • June 1, 2017 -
Courtesy of WardsAuto
Augmented Reality Comes of Age, Not a Moment Too Soon
The latest AR apps allow consumers to project, configure and experience vehicles of interest anytime, anywhere.
By Anant Kamat and Christina Raab • May 30, 2017 -
Courtesy of WardsAuto
Who’s on the WardsAuto Megadealer 100, Who Isn’t
Annual list shows a growing emphasis on fixed operations as a major revenue source.
By Phil Villegas • May 26, 2017 -
Courtesy of WardsAuto
Automotive Info Tech Giant CDK to Acquire Auto/Mate
In a WardsAuto Q&A, CDK CEO Brian MacDonald explains the thinking behind the purchase.
By Steve Finlay • May 24, 2017 -
Courtesy of WardsAuto
Mitsubishi to Update Japan R&D Operations
The ¥33 billion investment will include an upgrade of its Okazaki wind tunnel, set for completion in early 2020.
By Alan Harman • May 23, 2017 -
Courtesy of WardsAuto
Automakers Assemble Them, He Takes Them Apart
“We end the life of old cars, but ultimately you are giving life to new ones,” says recycler Mike Bassipour.
By Steve Finlay • May 23, 2017 -
Courtesy of WardsAuto
Three Easy Steps for a More Efficient Dealership
As the focus turns to maximizing fixed-ops opportunities, better logistics can minimize costs and improve customer service.
By Darryl Barber • May 19, 2017
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