Dealers: Page
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Courtesy of WardsAuto
Dealers Need to Go ‘All the Way’ With Digital Retailing
In this second of a two-part series, the author urges auto dealers to open up to new ways of thinking about digital retailing, free of the constraints currently in the market. Incumbents resisting adaptation and change have been known to be displaced in many an emerging market.
By John F. Possumato • Oct. 19, 2020 -
Courtesy of WardsAuto
Consultant: Dealership Service Has Room for Improvement
It’s a truism in the service and parts industry that service retention for franchised new-car dealerships falls off as length of ownership increases, especially once vehicles are out of warranty.
By Jim Henry • Oct. 16, 2020 -
Explore the Trendline➔
Courtesy of Toyota Motor North America
TrendlineTop 5 stories from WardsAuto
Automakers are evaluating their long-term strategies, revisiting their product mix, and approach to both retail and manufacturing approach along the way.
By WardsAuto staff -
Courtesy of WardsAuto
FCA Commitment to Canadian Plants Seals Union Deal
Unifor President Jerry Dias says the tentative agreement “solidifies FCA’s footprint in Canada” and he expects employment at the company’s Canadian operations will expand over the next three years.
By Joseph Szczesny • Oct. 15, 2020 -
Courtesy of WardsAuto
Canadian Dealers Wary of USMCA’s Effect on Prices
The chief economist for the Canadian Automobile Dealers Assn. tells Wards the increase in cost pressure should develop over the next two years, although it has yet to be witnessed by dealers.
By Keith Nuthall • Oct. 15, 2020 -
Courtesy of WardsAuto
Fact, Fiction of the ‘Carvana Advantage’
In this first of a two-part series, author John Possumato says new arrivals in the used-car retailing space aren’t making any real money yet, but Carvana is highly valued because it has enough customer momentum and acceptance to survive into the future.
By John F. Possumato • Oct. 15, 2020 -
Courtesy of WardsAuto
COVID-19 Spurs Manheim Digital Auction Efforts
More car dealers are choosing digital over physical auctions, says Zack Hallowell of Manheim Digital.
By Steve Finlay • Oct. 14, 2020 -
Courtesy of WardsAuto
Canada Auto Show Organizers Plan First Virtual Exhibition
David McClean, the event’s marketing director, says the show’s host, the Ontario-based Trillium Automobile Dealers Assn., has been working with manufacturers, sponsors and exhibitors to establish an effective and interactive virtual show from Feb. 12-21.
By Keith Nuthall • Oct. 13, 2020 -
Courtesy of WardsAuto
Is it Easier, Harder for Car Dealerships to Fix Modern Vehicles?
Today’s vehicle diagnostic equipment is high tech and expensive and requires trained auto technicians who know how to use it.
By Steve Finlay • Oct. 12, 2020 -
Courtesy of WardsAuto
Insurer Protective Life Acquires Revolos
Insurer Protective Life’s Asset Protection Div., offers service contracts, guaranteed asset protection, credit life and disability insurance, and other F&I products and services for automobiles, plus recreational vehicles, watercraft and powersports.
By Jim Henry • Oct. 6, 2020 -
Courtesy of WardsAuto
Car Dealership Service Customers Responsive to Texting
“If someone gets a text message, they are more likely to quickly read it and respond to it,” says Tracey Van Allen, an Auto/Mate master certified support specialist.
By Steve Finlay • Oct. 2, 2020 -
Courtesy of WardsAuto
Experts Share Tips for Countering Dealership Fraud
“Check the driver’s license. Take 30 seconds and look up their address on Google Maps, and make sure it’s not an open field,” says Doug Fusco, founder and CEO of Dealer Safeguard Solutions.
By Jim Henry • Sept. 28, 2020 -
Courtesy of WardsAuto
I’m a Millennial and Guess What: I’m Not Buying My Next Car Online
As I watch the impact of COVID-19 unfold, and its role as a catalyst for dealer-tech adoption, here’s how I see it: The industry is jumping to too many conclusions about what and how I will buy my vehicle.
By Ilana Shabtay • Sept. 25, 2020 -
Courtesy of WardsAuto
COVID-19, Family Leave, Politics Challenge HR Managers
It’s important that HR managers make dealership managers generally aware of the new rules governing paid leave. Also, webinar panelists expect the topic of partisan political expression in the workplace to heat up as the presidential election approaches.
By Jim Henry • Sept. 24, 2020 -
Courtesy of WardsAuto
Work Smarter, Not Harder: How to Simplify Your Entire Operation
On Wednesday, Sept. 23, Auto/Mate’s Master Certified Support Specialist, Tracey Van Allen, will discuss how to uniquely leverage the tools available in every dealership management system to streamline your current processes cross departmentally in this 45-minute webinar.
Sept. 21, 2020 -
Courtesy of WardsAuto
Aeris, Dealer-FX, Mitsubishi Launch Service Partnership
Dealer-FX integration enables Aeris mobile app users to easily manage vehicle maintenance care for Mitsubishi owners.
By Jim Irwin • Sept. 17, 2020 -
Courtesy of WardsAuto
Walser Auto Group a Pioneer of Digital Retailing
“We never thought of ourselves as a software company, but we developed (our own),” says CEO Andrew Walser.
By Steven Finlay • Sept. 11, 2020 -
Courtesy of WardsAuto
My 48-Year Education
It dawned on me: I had no clue as to how to do this job. I sought specifics from my father. His reply: “Make a contribution.” What?
By Steve Finlay • Sept. 10, 2020 -
Courtesy of WardsAuto
Quicken Totaled-Vehicle Payoffs
Digital processing of titles is a cause for celebration at car dealerships.
By Joey Yates and Tab Edmundson • Sept. 9, 2020 -
Courtesy of WardsAuto
Show of Hands: ‘Who Wants to Be a Car Dealership Mechanic?’
In a Wards Q&A, Toyota’s Joseph Myers talks about the dire need to recruit and train auto technicians. He also tells a story illustrating the big role dealers play.
By Steven Finlay • Sept. 8, 2020 -
Courtesy of WardsAuto
Vehicle Prices Rise, Loan Payments Barely Budge
“We’ve seen lenders and consumers find ways to make monthly payments more affordable” says Experian’s Melinda Zabritski.
By Steven Finlay • Sept. 4, 2020 -
Courtesy of WardsAuto
Attract Car Dealership Buyers, Not Just Shoppers
Show value, convenience, depth of inventory, reviews, simplicity and speed.
By Adam Armbruster • Sept. 3, 2020 -
Courtesy of WardsAuto
How Car Dealership Service Depts. Can Bond with Customers
Developing personal relationships with customers is the most important way dealers can compete with independent shops.
By Juan Flores • Sept. 2, 2020 -
Courtesy of WardsAuto
Car Dealerships Best Spots for Customer Tech Tutorials
Buyers often aren’t sufficiently versed on their vehicles’ technical capabilities, says J.D. Power’s Kristin Kolodge. “It’s a challenging issue.”
By Steven Finlay • Sept. 1, 2020 -
Courtesy of WardsAuto
Car Dealers, Lenders Play Whack-A-Fraudster
TransUnion releases an analysis of scam-related data in the coronavirus age.
By Jim Henry • Aug. 31, 2020 -
Courtesy of WardsAuto
Luxury, Exotic Car Dealership Group Debuts in Dallas
Stores weren’t part of the $735 million Asbury-Park Place transaction.
By Jim Henry • Aug. 27, 2020
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