Dealers: Page 28
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Online Financing, Buying Options Boost Customer Satisfaction, Studies Find
Although customer satisfaction dropped, time shopping for vehicles and F&I purchases increased.
By Alysha Webb • Jan. 27, 2023 -
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TransUnion Study: New Borrowers May Be Less Risky Than They Look
Dealers who structure loans to limit loan size compared with the value of the collateral lowers risk.
By Jim Henry • Jan. 26, 2023 -
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CarMax Debuts Enhanced Online Loan Pre-Qualifications
Amid inflation and rising interest rates, CarMax says pre-qualified customers can know what they can afford as soon as they begin to shop.
By Steve Finlay • Jan. 25, 2023 -
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Cox Automotive Calls Its Retail360 an Industry First
“We’ve created one view of the customer and a complete deal workflow with unmatched data insights,” says Lori Wittman.
By Steve Finlay • Jan. 24, 2023 -
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Digital Customer Experiences Evolving Automotive Retail
Under the Agency Model, customers experience a streamlined purchase, finance and delivery experience, while dealers can sell, deliver and service vehicles, reducing the cost of financing stock and minimizing the risk of aging inventory.
By Mathew Desmond and Eva Poppe • Jan. 23, 2023 -
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Pickups Top Used-Vehicle Popularity List
Dealers that acquire used light-duty vehicles will find demand is there, says iSeeCars' analyst.
By Steven Finlay • Jan. 18, 2023 -
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Bankrate Predicts Auto Loan Interest Rates Will Rise
Some shoppers may be shut out of the market.
By Jim Henry • Jan. 17, 2023 -
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What to Expect at the 2023 NADA Show in Dallas
Though much has changed, one long-time attendee says the core benefits of the annual NADA meeting remain.
By Steve Finlay • Jan. 13, 2023 -
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Write On! Tech Gives Customers Personalized Messages
Handwrytten executive Bill Reidy says robotic writing is so sophisticated, it’s difficult to distinguish from actual handwriting.
By Jim Henry • Jan. 9, 2023 -
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Odometer Rollback: Figures Can Lie
“Many people think odometer fraud disappeared with the invention of digital odometers. But that couldn’t be further from the truth,” says Carfax’s Emilie Voss.
By Alysha Webb • Jan. 6, 2023 -
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Retail Insights for 2023
As dealers look ahead to a new year, we recap some expert predictions to help plan for success.
By Jim Henry • Jan. 4, 2023 -
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More Inventory Tops Dealers’ Wish Lists For the New Year
The majority of car dealers believe their profitability will continue into the new year. Still, rising vehicle prices, staffing shortages and the ongoing lack of saleable cars raise concerns.
By Nancy Dunham • Jan. 3, 2023 -
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Dealers Who Embrace Technology Thrive
A Cox Automotive study shows marketing, inventory and engagement are key to progress.
By Steve Finlay • Dec. 29, 2022 -
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Many Near-, Non-Prime Credit Customers Confused About Auto Loan Process
Car ownership can improve job and earning potential, according to Open Lending study.
By Nancy Dunham • Dec. 27, 2022 -
Courtesy of WardsAuto
Here Are the Most Durable Vehicles on the Market
“What we see is a list of highly durable vehicles, capable of more than a quarter-million miles of use if properly maintained,” says iSeeCars Executive Analyst Karl Brauer.
By Nancy Dunham • Dec. 23, 2022 -
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Dealers Urged to Act Soon on Safeguards Rule Compliance
Dealerships are impacted not only by the FTC regulation but also by state consumer-protection laws.
By Alysha Webb • Dec. 22, 2022 -
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Innovative Car-Rental Firm Expands to Vehicle Subscriptions
Kyte began in 2019 “in a garage we worked and slept in,” says cofounder Nikolaus Volk.
By Steve Finlay • Dec. 20, 2022 -
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Leveraging Window-Sticker, Buyer’s-Guide Generation Solutions
Current window stickers and buyer’s guides simply do not represent the look and feel of the modern dealership, which is why an end-to-end software solution is needed to help dealers list and sell their vehicles faster.
By Peter Duffy • Dec. 16, 2022 -
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‘Labor Shortage Here to Stay’
“We’ve seen unprecedented employee power,” says Jobs.com’s Ron Walters. “That’s not going away.”
By Steve Finlay • Dec. 15, 2022 -
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Column
Customer Satisfaction Metrics Crucial to Meeting Market Demands
Research that yields useful insights requires careful attention to detail in the planning, development and deployment processes. Survey initiatives must be tuned to measure specific behaviors to inform decisions that drive specific outcomes.
By Chris Sutton • Dec. 14, 2022 -
Courtesy of WardsAuto
EV Leasing Striving to Spark Consumer Interest in U.S.
Leasing has declined in general in 2022, but EV leases seem to have taken a bigger hit than those of traditional powertrain vehicles. Experian says the EV leasing rate in the third quarter was 9.88%, compared with 18% of all vehicles.
By Alysha Webb • Dec. 9, 2022 -
Courtesy of WardsAuto
Auto Loan Amounts Continue to Rise, Experian Reports
Dealers increasingly rely on credit unions to snag low rates for buyers.
By Nancy Dunham • Dec. 8, 2022 -
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‘People Problems’ Slow FTC’s Safeguards Rule
Dealerships struggle to hire qualified experts to guide their stores toward compliance that ensures customer privacy.
By Jim Henry • Dec. 7, 2022 -
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Discover the Power of Kelley Blue Book® My Wallet, Coming Soon to Dealer.com Websites
As the automotive industry continues to go more digital, car shoppers want to do more online than ever before. Car shoppers also want easier and more convenient shopping to buying experiences as they browse for vehicles.
By By COX Automotive • Dec. 6, 2022 -
Courtesy of WardsAuto
A Different Look for End-of-Year and Holiday Dealer Advertising
Dealers who work with their digital advertising partners on proactive end-of-year and holiday advertising strategies are likely to see better sales activity in November and December if they choose the right digital platforms to reach car buyers.
By Lauren Donalson • Dec. 6, 2022
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