Dealers: Page 28
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Dealers’ High Profits, Strong Demand Expected to Sink
“You can’t have rising inflation and rising interest rates and rising car prices indefinitely. One of these is going to snap,” says iSeeCars’ Karl Brauer.
By Nancy Dunham • March 21, 2023 -
Column
Lines Between Mass-Market, Premium Vehicles Blurring
New players rolling out the latest technologies and features with every vehicle refresh set new precedents across the mass-market category. In doing so, vehicles like these are closing the gap with premium brands.
By David Paris • March 17, 2023 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
As Safeguards Rule Approaches, It’s Time to Get Your F&I House in Order
Accuracy is key to keeping customers loyal and regulators away, says Reynolds and Reynolds President Chris Walsh.
By Nancy Dunham • March 17, 2023 -
Connected Cars Open New Doors to Cyberattackers
An Upstream study identifies a massive rise in API-related cybersecurity attacks on dealers and others.
By Alysha Webb • March 16, 2023 -
Customer-Service Satisfaction Slips in J.D. Power Survey
The study links the gap in service-experience satisfaction between battery-electric- and combustion-vehicle owners to recall rates, which are more than twice as high for BEVs as for ICE vehicles.
By Jim Irwin • March 10, 2023 -
Car Dealers ‘Optimistic, a Little Worried’
In a Wards Q&A, CDK Global CEO Brian MacDonald talks about the ever-changing auto industry.
By Steve Finlay • March 8, 2023 -
Average Transaction Price Stays High As Luxury Market Share Grows
Dealers can profit from both the sale of the car and the loan secured for the buyer.
By Alysha Webb • March 8, 2023 -
Column
Insurance Rates for BEVs May Fall – Unless They Don’t
There is more to the riddle of BEV insurance premiums than just the sticker price.
By Michael Giusti • March 7, 2023 -
Car Dealership Staff Pitch in for UVeye
Fixed Ops staff from various dealerships explain the vehicle inspection system to NADA attendees.
By Steve Finlay • March 6, 2023 -
Weighing the Future of ‘Mom & Pop” Dealerships
Location, brand and succession plans are among the factors that play into the future of dealerships.
By Jim Henry • March 3, 2023 -
Parts and Service Receive a Post-Pandemic Boost
As Americans drive more miles in older cars, service department volume booms.
By Jim Henry • March 2, 2023 -
Commitment to Diversity, Equity and Inclusion Takes More Than Talk
Metrics, best practices, commitment and specific programs are among the key factors that lead to success.
By Jim Henry • Feb. 28, 2023 -
Column
Boosting Profits by Polishing the F&I Product Presentation
Too few F&I managers properly present products for maximum customer acceptance. That’s a problem when you consider how much money is potentially left on the table.
By Rob Volatile • Feb. 27, 2023 -
NADA, Urban League Team Up to Train Mechanics
Dealers see the Louisiana apprenticeship initiative as the first step toward a national program.
By Steve Finlay • Feb. 24, 2023 -
Carvana, Illinois Dealers Want Online Car-Buying Rules Clarified
The online car retailer and the state’s new-car dealers association are setting aside their rivalry to push for new legislation governing automotive e-commerce and home delivery.
By Jim Henry • Feb. 22, 2023 -
Genesis Announces Pricing for Alabama-Built ‘23 GV70 BEV
The ’23 Electrified GV70 will be priced starting at $65,850. The ’23 Genesis Electrified GV70 Prestige AWD, with more luxury features, will be priced at $72,650.
By Wards Staff • Feb. 22, 2023 -
S&P Study Highlights Customer Loyalty
Dealers who understand their customer bases can turn “nomads” into “loyalists.”
By Alysha Webb • Feb. 17, 2023 -
Capital One’s Navigator Platform Builds Dealership Trust
System allows buyers and dealers to see financing details simultaneously.
By Alysha Webb • Feb. 16, 2023 -
Manheim Acquires Imaging Technology for Vehicle Underbodies
The latest underbody evaluation system was co-developed with Synthetik Applied Technologies.
By Jim Henry • Feb. 15, 2023 -
Column
How Dealerships Can Drive Successful Vehicle Reconditioning
Dependable data, visibility and transparency fuel used car acquisitions, reconditioning and sales.
By Mike Boyd • Feb. 15, 2023 -
Column
Carvana, Used-Car Trading and Sustainable Businesses update from February 2023
When Carvana buys a vehicle unseen, the potential to miss damages means it is not taking into account the repairs required to bring it back to retail-worthy condition. For experienced dealers, this is a basic concept of used-car trading.
By Eliron Ekstein • Feb. 14, 2023 -
Fraud in Digital Retailing Is Up. Here’s What Dealers Can Do.
Many dealers do not employ verification technology, a key weapon against identity fraud.
By Ken Hill • Feb. 10, 2023 -
Car Dealers’ ‘Pricing Party’ May End Soon
As supply and demand stabilize, analysts expect prices will drop.
By Steve Finlay • Feb. 9, 2023 -
New NADA Chair Pohanka Champions Smoother Relations with Manufacturers
Dealers generally want to preserve the franchise system.
By Steve Finlay • Feb. 8, 2023 -
Auto Loan Amounts Grow for New, Used Vehicles Alike
The increase in vehicle-loan amounts has slowed from prior quarters, reports TransUnion.
By Jim Henry • Feb. 3, 2023