Editor's note: This story is part of the WardsAuto digital archive, which may include content that was first published in print, or in different web layouts.
Welcome to The WardsAuto Dealer 5 - we've put together important items from WardsAuto.com and across the Internet. So let's go:
1. | If the response to a customer is “I didn't even know it was on sale,” your call center has a problem. Keep 'em in the loop. | |
2. | A car shopper had found what she wanted to buy, but the dealership told her to come back later. How a clock watcher stopped the sale, and the damage that did. | |
3. | Post dustup, our analyst Haig Stoddard explains what's behind the Tesla-WardsAuto numbers controversy. And Green Car rapsTesla for its "we're-different" stance. | |
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5. | New owner takes over a dealership. Does an inventory. Learns $100,000 in auto parts are missing. Whodunit? That's what the police want to know. |
To see all the day's dealer news and information, go to WardsAuto.com/Dealers.
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