Just as collision repair technicians must learn the variations among vehicles different fasteners, different materials, different structures their managers and co-workers in the shop office are dealing with many variations in insurance claims...
A Missouri mom made Internet history by becoming the 10 millionth customer of online car-buying lead generator, Auto-bytel Inc. Autobytel celebrated its one-millionth customer in December 1997 after 28 months live on the Web. In less than twice...
Supporters said zero percent financing was the right program at the right time. Critics say it was great for 2001 sales but that 2002 sales will be hurt because of it. What do you think? Was free financing a good idea under the circumstances? Why...
Well, it's NADA convention time again. Time to brush up on the latest developments, renew old acquaintances, and have some fun at the same time. Ever wonder, though, whether you're getting the most out of your convention? If so, use these handy...
To view grades, click here. Automakers finally seem to be making some progress in their relationships with dealers, according to results of Ward's Dealer Business' second annual Industry Report Card. The Report Card surveyed dealers in December...
That's a question for Chrysler. Toyota Motor Sales COO Jim Press on speculation that Toyota may surpass Chrysler this year in vehicle sales. First, I don't think that will happen. Second, we wouldn't do anything stupid to avoid it. Chrysler Group...
The fate of the Volkswagen concept Microbus may be decided soon, pending a consensus by Volkswagen AG executives in Germany, who will meet next spring to decide if the retro vehicle, first unveiled at the North American International Auto Show...
The F&I manager who understands the importance of good lender relations can make a difference of 10-20% more sales to a dealership. It only stands to reason that they can affect a dealership's sales in reverse if they don't network the lender...
When I was a new salesperson green pea customers would ask me, what was the best price on every vehicle. I remember telling the customers the MSRP, and then, in a whisper, telling them I sold one yesterday for $2,000 less. The customer would look...
It's a hectic few hours in the showroom, with customers matched to every available sales associate. The phone-ups keep streaming in too, often unanswered by the busy sales staff or, when they are answered, the opportunity is rushed, fumbled and...