Dealers need to take a close look at how they manage the recall process. Every dealership should develop a written policy outlining their safety recall repair management policy, then make sure employees are educated on the policy.
Investment in time, training and resources regarding the latest trends in EV and hybrid vehicle development are the main barriers to entry for shop owners. But the tools to complete relevant training and the actual products needed to learn more...
The pandemic has accelerated many changes. Some customer-centric services, such as vehicle “concierge” or pick-up and delivery, went from a convenience to the price of admission for most fixed operations.
Despite record 2020 dealership profits from car sales and Finance & Insurance products, there’s less demand for parts and service because COVID-19 has reduced wear and tear on vehicles, Lithia, Asbury and Group 1 report.