Nancy Dunham

Trust is sparked when connected services are outlined. Dealers that promote over-the-air software upgrades and services create new revenue streams and build loyalty.

The subscription service gives dealers “a second bite of the apple” with the opportunity to sell a new car, service it and perhaps sell the car as used.

“There are going to be some dealers in real trouble,” says Scott Pechstein of Digital Air Strike.

A new report shows most customers are unhappy with automotive digital experiences.

When EV supplies increase and early adopters are satisfied, mainstream shoppers must be courted.

A J.D. Power Study shows tech confusion can lower customer satisfaction scores.

New technology speeds service analysis and boosts profits while building customer confidence.

"We'll be ready when the market is ready," Toyota’s North American sales chief Jack Hollis says of engineering shifts.