Dealers: Page 64
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Courtesy of WardsAuto
Automotive Study Shows Costs of Saying ‘No’ to Callers
“We try to understand what happens on each call,” says Marchex’s Matt Muilenburg.
By Steven Finlay • June 28, 2018 -
Courtesy of WardsAuto
Seven Trends Altering the Auto-Dealership Landscape
On the surface, these trends challenge dealers. But in every challenge lies an opportunity.
By Scot Eisenfelder • June 27, 2018 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Auto Dealers Should Do These Five Transformative Things
Frank Ferrara offers new-age advice during a presentation entitled “The Dealership as the Neighborhood Mobility Center.”
By Steven Finlay • June 26, 2018 -
Courtesy of WardsAuto
Auto Dealership Group Ready for Customers on All Fronts
“We just want to make sure wherever the customer wants to be, that’s where we are.” says Gee Automotive President Jeff Jackson.
By Tom Beaman • June 21, 2018 -
Courtesy of WardsAuto
Manheim Opens Silicon Valley Recon Center
The facility will provide services to dealers, commercial consignors, manufacturers and mobility providers in the evolving automotive sector.
By Steven Finlay • June 19, 2018 -
Courtesy of WardsAuto
Car Dealership e-Contracting Arrives After All These Years
Reynolds & Reynolds consummated its first digital car deal – including credit approval and the myriad mandatory documentation necessary to buy a car – with Mercedes-Benz Financial. It took seven minutes.
By Steven Finlay • June 18, 2018 -
Courtesy of WardsAuto
FBI Tells How Car Dealers Can Fight Cyber ‘Bad Guys’
“Dealerships are in control of some important data and protecting that data is critical to both themselves and their customers,” says FBI Special Agent Edward Parmelee.
By Tom Beaman • June 15, 2018 -
Courtesy of WardsAuto
Autonomous-Tech Suppliers Want Regulation, Clearer Marketing
Rules and standards are needed for making safer autonomous vehicles, while marketing can be a hindrance to their safe operation, say panelists.
June 14, 2018 -
Courtesy of WardsAuto
Auto Financing Changed Industry and Society
For better and worse, car loans have come a long way in the past 100 years.
By Steven Finlay • June 13, 2018 -
Courtesy of WardsAuto
Volvo Cars Retools Marketing, Will Skip Geneva Show
“The ongoing change in the car industry is creating new audiences for Volvo Cars and new ways of bringing products to the market,” says Björn Annwall, vice president-strategy, brand and retail. “Automatic attendance at traditional industry events is no longer viable.”
By Alan Harman • June 11, 2018 -
Courtesy of WardsAuto
Survey Says Auto Dealership Customers See Value in Service Contracts
“Vehicle service contracts can be extremely valuable to drivers, especially since there are so many reasons out of the driver’s control that cause them to go into effect,” says Protective Asset Protection’s Rick Kurtz.
By Steven Finlay • June 11, 2018 -
Courtesy of WardsAuto
Car Dealership Online Vehicle Trade-In Calculators No Longer Novelties
Some auto dealers still look sideways when it comes to the do-it-yourself vehicle-valuation technology for consumers, but customers have come to expect it.
By Steven Finlay • June 7, 2018 -
Courtesy of WardsAuto
Frederic Lissalde Named BorgWarner President, CEO
Frederic Lissalde’s appointment is effective Aug. 1, the same day James R. Verrier will step down as president and chief executive.
June 7, 2018 -
Courtesy of WardsAuto
Best States to Open a Dealership
The ranking is based on yearly average sales, weekly employee earnings and initial costs associated with licensing and bonding.
By Todd Bryant • June 6, 2018 -
Courtesy of WardsAuto
New School Expects to Meet Demand for Qualified Vehicle Techs
“As we hear every day from our employer partners, there is a clear, significant and unmet demand for trained automotive and diesel technicians,” says UTI’s Steve McElfresh.
By Steven Finlay • June 5, 2018 -
Courtesy of WardsAuto
Time Is of Essence in Dealership F&I Offices
One way to streamline sessions in the F&I office is to electronically provide the business manager with data garnered from a car shopper’s digital activities.
By Steven Finlay • May 16, 2018 -
Courtesy of WardsAuto
Boutique Car Dealerships Coming Soon?
“In the future we may see dealerships with smaller footprints,” says Jim Hoostal of Interbrand.
By Steven Finlay • May 10, 2018 -
Courtesy of WardsAuto
Auto Consumers Like Leather, From Basic Black to Screaming Green
Katzkin CEO Tim Clyde acknowledges he personally “wouldn’t necessarily” go for an entire seat swathed in, say, electric lime. “But touches of it look distinctive.”
By Steven Finlay • May 7, 2018 -
Courtesy of WardsAuto
New App Lets Car Dealers Create Fast, Content-Rich Listings
By shooting a series of walk-around photos, Manheim Express users can post a vehicle in 360-degree imagery.
By Steve Finlay • May 2, 2018 -
Courtesy of WardsAuto
Company Goes from Cookies (the Edible Ones) to Computer Technology
In a Q&A with WardsAuto, Bill Wittenmyer of ELEAD1ONE discusses how far he thinks online car buying will go; talks about the irony of customers supposedly disdaining price negotiating; and polishes his crystal ball for a few predictions on car dealerships of the future.
By Steve Finlay • May 2, 2018 -
Courtesy of WardsAuto
Waves of Off-Lease Vehicles Keep Coming, But Now They’re Different
As batches of formerly leased CUVs, SUVs and pickups descend on the used-vehicle market, they will threaten new-car segments, says Cox Automotive’s senior economist.
By Steve Finlay • April 27, 2018 -
Courtesy of WardsAuto
New CX Conference Joins 14th Annual TLS Event
“We launched the Auto CX Analytics & AI Summit based on feedback from delegates at the Automotive CX Summit,” says Jon Munzel, founder and president of the Thought Leadership Summits.
By Steve Finlay • April 26, 2018 -
Courtesy of WardsAuto
New Product Aims to Help Car Dealers Get More Clicks on Their Own
CarGurus' senior director-product, draws distinctions when asked if a new product, SEM Plus, isn’t competing against the company that offers it.
By Steve Finlay • April 25, 2018 -
Courtesy of WardsAuto
Showgirls No-Shows at This Year’s Car Dealer Show
And how a couple of strippers almost ended up working at the WardsAuto booth at the NADA convention.
By Steven Finlay • April 24, 2018 -
Courtesy of WardsAuto
More Types of Shoppers Get Financing, Then Pick Vehicle
WardsAuto speaks with Tim Russi, Ally’s president-auto finance, and Clearlane founder Jeff Danford about a car-buying process that started at dealerships’ special-financing operations but now is online and appealing to more than just the credit-challenged.
By Steve Finlay • April 19, 2018
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