Dealers: Page 65
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Courtesy of WardsAuto
Re-evaluate Dealership Personnel Structures, Costs
It’s beneficial if pay plans align with the dealership’s operating results.
By Jodi L. Kippe and Steven D. Wojcicki • April 17, 2018 -
Courtesy of WardsAuto
Predictive Analytics Company Expands Into Customer Conquesting
“Predictive analysis changes the way cars are sold,” automotiveMastermind co-CEO Marco Schnabl says. “It’s better for everyone, not just the customer.”
By Steve Finlay • April 13, 2018 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Automotive Lenders Warm Up to Alternative Credit Data
Consumers are not one-dimensional, and neither are their credit profiles,” says Peter Oburu of Equifax.
By Steve Finlay • April 11, 2018 -
Courtesy of WardsAuto
How Car Dealers Can Reach Millennials – and Their Boomer Parents
At first, Baby Boomers may have been slower than their Millennial kids to adapt to social media. That time has passed.
By Paula Tompkins • April 10, 2018 -
Courtesy of WardsAuto
CDK: New Open Platform Set to Revolutionize Auto Retailing
In a WardsAuto Q&A, top executives describe how and why the company’s heralded Fortellis came into being.
By Steve Finlay • April 9, 2018 -
Courtesy of WardsAuto
Win at Auto Retailing? Become ‘Student of the Game’
Brian Finkelmeyer of vAuto offers three tips on how dealers can become more efficient during changing times.
By Steve Finlay • April 6, 2018 -
Courtesy of WardsAuto
Killing Business With Faulty Online Pricing? Here’s a Fix
Car dealership price transparency, not price itself, is the top differentiator, because transparency plays a huge role in delivering a superior customer experience.
By Aaron Krane • April 4, 2018 -
Courtesy of WardsAuto
Ford’s Farley: Dealers Great; Retail Changes, New Product Coming
For the franchised dealer system to succeed in the future, “it will have to evolve,” Jim Farley says after paying homage to Ford dealers.
By Steve Finlay • March 28, 2018 -
Courtesy of WardsAuto
Chinese Automaker Scouts for U.S. Retail Reps at NADA Convention
“The most important thing we want to do here is to understand (dealers’) thoughts,” says GAC’s Rifei Huang.
By Alysha Webb • March 24, 2018 -
Courtesy of WardsAuto
Dealer Changes Along With His Customers
“The digital world definitely has changed my world,” says the dealer principal of Henderson Hyundai Superstore in Henderson, NV.
By Steve Finlay • March 23, 2018 -
Courtesy of WardsAuto
2018: Best Retail Year in U.S. Auto History?
A J.D. Power analyst points to rising transaction prices as one indication that 2018 could be a great year, despite other industry challenges, such as rising incentives and excess car production.
March 22, 2018 -
Courtesy of WardsAuto
Scott Painter Back With Used-Car Leasing for the Noncommittal
His new digital company, Fair, offers a cross between traditional leases and daily rentals.
By Steve Finlay • March 22, 2018 -
Courtesy of WardsAuto
Acquisitions Promised by New J.D. Power CEO
Dave Habiger sees J.D. Power as a strong brand with great employees, but he also considers the consumer data and analytics company as “an amazing platform to build from. We don’t have time to build it organically.”
March 22, 2018 -
Courtesy of WardsAuto
Three Consumer Trends to Watch in Auto Retailing, Financing
Online vehicle shoppers look at price above all else, Chase survey says.
By Steve Finlay • March 21, 2018 -
Courtesy of WardsAuto
Securing Auto Dealer Bond, Even With Bad Credit
Dealers who have a poor financial track record may feel as though they aren’t able to get an auto dealer bond, but that simply isn’t the case.
By Eric Weisbrot • March 21, 2018 -
Courtesy of WardsAuto
FTC Blocks CDK From Buying Auto/Mate
“Our story has always been one of David vs. Goliath, and now we are back to doing business as usual,” says Auto/Mate’s Larry Colson.
By Steve Finlay • March 20, 2018 -
Courtesy of WardsAuto
Auto Dealer Left His Legacy in New York
Marvin Suskin is remembered as a champion of young people entering the auto-retailing industry and a relentless supporter of dealers and the franchised system.
By Steve Finlay • March 19, 2018 -
Courtesy of WardsAuto
Three Ways to Treat Women Car Buyers Better
Going the extra mile to connect with all consumers, male and female, on a personal level will yield successful results.
By Tony Graham • March 19, 2018 -
Courtesy of WardsAuto
Benchmarking Other Auto Dealers Sometimes Becomes a ‘Trap’
“Dealers should be trying to attract customers with a Nordstrom-style experience, which better embodies the value proposition of dealers,” analyst Doug Van Sach says.
By Steve Finlay • March 16, 2018 -
Courtesy of WardsAuto
Mobile Devices Help Dealership Service Advisers Do Jobs Better
Employees at a Volvo dealership in Kansas now meet customers with computer tablets in hand right when they arrive in the service lane. It completely changes the customer-service dynamic.
By Jim Roche • March 13, 2018 -
Courtesy of WardsAuto
Fear Factors Include Hissing Snakes and Computer-System Conversions
John Grace’s Dealertrack duties include trying to change feelings of apprehension into perceptions of new opportunities that can come with a successful DMS conversion at a dealership.
By Steve Finlay • March 9, 2018 -
Courtesy of WardsAuto
European Car Connections Strongest in Spain
Spanish automotive consumers displayed a major move to wireless searches, with 63% of all digital engagement on car brands’ online platforms coming through smartphones, significantly more than cellphone use in France (49%) and the U.K. (47%).
By Paul Myles • March 9, 2018 -
Courtesy of WardsAuto
Cox Automotive President: Ditch the Hours-Long Car-Buying Experience
In a WardsAuto Q&A, Sandy Schwartz talks about the changing world of digital car shopping, new customer expectations and how he runs a multi-brand business.
By Steve Finlay • March 6, 2018 -
Courtesy of WardsAuto
Dealership Study: Overactive Filters Block Some Legit Customer Leads
“Today, identification and diagnostics of software system failures is just as important as managing employee performance,” says Fran O’Hagan, head of Pied Piper Management Co.
By Steve Finlay • March 5, 2018 -
Courtesy of WardsAuto
One Minute, 3 Pieces of Customer Info, a Motivated Thief
EFG Companies CEO John Pappanastos calls on “all participants in the retail automotive chain to lock down their data.”
By Steve Finlay • March 2, 2018
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