Jaguar North America is testing Newgen Results Corp.'s new web-based product, Co-Source Reservations, designed to relieve dealership service personnel from too much phone duty.
Co-source allows Newgen to handle any overflow of phone calls, and make appointments on behalf of a dealer. It also allows both the dealer and Newgen to see the service-drive reservation screen so there is no accidental double booking.
It operates on a PC-based platform and aims to improve customer satisfaction for participating Jaguar dealerships. The goal is to free up dealership service personnel to spend more time with customers.
“Our solution complements Jaguar's goal of maintaining leadership in every aspect of the industry, including vehicle service, by allowing dealership professionals to focus primarily on their customer's service needs,” says William G. Klehm, III, Newgen's president and general manager.