Looking for ways to jumpstart or improve your service or parts department or your body shop? You can visit us at www.wardsdealer.com. We have a treasure trove of columns going back to 1999 that provide management tips, profit making nuggets and ideas to help you turn your fixed operations into a juggernaut.
You can search by topic, or by columnist. For example, type Lee Harkins into the search tool to pull up all of his fixed operations columns. Harkins is the President and CEO of M5™ Management Services Inc. and has a long history of managing dealership fixed operations and running a consulting firm that helps dealers. Harkins can be reached at: [email protected].
You also can check out columns by Gary Naples, our parts wunderkind. He's authored two books on parts management and consults with dealers and manufacturers. Other than Tony Noland, of NCM and Associates, Naples is one of our longest running columnists. He can be reached at: [email protected].