Steve Finlay

A Cox Automotive survey indicates 55% of consumers say they go to a dealership because its service personnel know their vehicle better.

In a new Kelley Blue Book consumer-behavior survey, 35% of in-market shoppers say they are willing to pay above MSRP – up to a 13% premium, or roughly $5,600 more on average.

“Dismissing a customer because you don’t have what they want in stock is the last thing you want to do,” says Hyundai sales executive Randy Parker.

The French-Italian-American automaker pledges at least $4 million from the sale of special edition Jeeps, Rams and Fiats.

In a Wards Q&A, Paul Williamsen talks about the inner workings of dealership service departments, a subject few people are fully familiar with.

With heavy rain in the forecast, Motor Bella activities are canceled for today, resuming tomorrow when the public days begin.

Auto retailing veteran Brian Allan talks about the auto industry, past, present and future – and how he traded Hot Wheels cars at age 6.

“It used to be all premium vehicles were at the top and all mass-market ones were at the bottom,” says J.D. Power’s David Amodeo.