Steve Finlay

Well-done onboarding of new hires enhances work performance, boosts job satisfaction, fosters company loyalty and lowers staff turnover rates.

Women in the automotive remarketing industry digitally discuss the ups and downs of working from home as well as “What will be the next normal?”

“It was frightening,” Lexus executive Andrew Gilleland says of plummeting spring sales. Toyota Motor North America finished 2020 with sales of 2.1 million vehicles, a volume decrease of 11.3% from 2019.

“Do a virtual lot walk, not just a physical lot walk,” says Jasen Rice, owner of Lotpop, telling how to avoid making digital-inventory goofs.

“When the family member began crying, I was blown away,” says Matt Jones of TrueCar.

The fourth-generation ’21 Sienna is all-new from the ground up, including a 245-hp hybrid powertrain with an EPA-estimated combined fuel economy rating of 36 mpg, setting a segment benchmark, Toyota says.

“We didn’t see the bankruptcies and restructuring that we expected,” says Kensington Capital’s Justin Mirro at a Society of Automotive Analysts event.

There was but a two-point spread among Lexus, Mercedes-Benz, Cadillac, Infiniti, Porsche and Lincoln. “I’ve never seen it this close,” Chris Sutton, J.D. Power’s vice president-auto retailing.