Steve Finlay

We expect to carry through with dealers having less inventory (than they had before),” says Steve Carlisle, GM president-North American operations.

“It’s a wild time,” says Marco Schnabl, CEO of automotiveMastermind, referring to vehicle demand seriously outpacing supply.

When it comes to purchasing a used EV, “some people are experiencing battery anxiety,” says Manheim President Grace Huang.

A Cox Automotive survey indicates 55% of consumers say they go to a dealership because its service personnel know their vehicle better.

In a new Kelley Blue Book consumer-behavior survey, 35% of in-market shoppers say they are willing to pay above MSRP – up to a 13% premium, or roughly $5,600 more on average.

“Dismissing a customer because you don’t have what they want in stock is the last thing you want to do,” says Hyundai sales executive Randy Parker.

The French-Italian-American automaker pledges at least $4 million from the sale of special edition Jeeps, Rams and Fiats.

In a Wards Q&A, Paul Williamsen talks about the inner workings of dealership service departments, a subject few people are fully familiar with.