Dealers: Page
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Courtesy of WardsAuto
Conference Series Focuses on ‘All Things Customer’
For 2020, Thought Leadership Summits says it has reinvented its annual Automotive CX Summit Series.
By Steven Finlay • July 9, 2020 -
Courtesy of WardsAuto
Asbury Acquires Most of Park Place Dealerships
The former and current deals are “apples and oranges,” because of the real estate, says Erin Kerrigan of Kerrigan Advisors.
By Jim Henry • July 8, 2020 -
Explore the Trendline➔
Courtesy of Toyota Motor North America
TrendlineTop 5 stories from WardsAuto
Automakers are evaluating their long-term strategies, revisiting their product mix, and approach to both retail and manufacturing approach along the way.
By WardsAuto staff -
Courtesy of WardsAuto
Franchised, Independent Car Dealers See Future Differently
“There’s a pronounced divergence” in how the two sets of auto retailers feel, says Jonathan Smoke, Cox Automotive’s chief economist.
By Steven Finlay • July 6, 2020 -
Courtesy of WardsAuto
Get to Know Car Dealership F&I Customers
Whether F&I managers use a paper or electronic menu of aftermarket products and services, the process is the same.
By Steven Finlay • July 1, 2020 -
Courtesy of WardsAuto
Car Dealers, Prepare for Lease-Return Tsunami
How to conquest all those in-market consumers.
By Adam Armbruster • June 30, 2020 -
Courtesy of WardsAuto
Margin for Error Just Got Smaller in New-Car Operations
Car dealers should stock the 12% of vehicle combinations that make up 75% of the sales.
By Brian Finkelmeyer • June 29, 2020 -
Courtesy of WardsAuto
Eagle Has Landed for Car Dealer e-Contracting
People in auto-retailing and lending sectors had talked about its coming for years. But people talk about flying to Mars, too.
By Steven Finlay • June 25, 2020 -
Courtesy of WardsAuto
At Car Dealership, ‘I’m Still Standing’
We got knocked down hard, but the second half of the year should be great for the auto industry.
By Justin B. Gasman • June 22, 2020 -
Courtesy of WardsAuto
Both Sides Lose in Vehicle Repos
The last thing an auto lender wants is a repossession, says economist Amy Crews Cutts.
By Steven Finlay • June 19, 2020 -
Courtesy of WardsAuto
Canadian Parts Makers Await Enactment of USMCA
The head of Canada’s Automotive Parts Manufacturers’ Assn. predicts parts makers in the country will see 25% more business under the USMCA, along with more jobs and curbs on cost increases.
By Keith Nuthall • June 19, 2020 -
Courtesy of WardsAuto
Car Dealer Paperwork Can Gum Up Reconditioning Process
Risks increase when vehicles are spot-delivered and then finance is slow in submitting loan paperwork, or there’s ex-spouse-signature trouble.
By Jim Leman • June 15, 2020 -
Courtesy of WardsAuto
For Car Dealers, Digital Retailing’s Future Arrives Early
An Indiana car dealership puts the right tools in place and understands where and how to drive online traffic.
By Alex Kwanten • June 12, 2020 -
Courtesy of WardsAuto
Five Cyber Tips for Car Dealers
“Where’s my paycheck?” The digital criminal got it.
By Jim Henry • June 11, 2020 -
Courtesy of WardsAuto
Automakers Face ‘Profit Desert’
“You will see some plant closures,” says Mark Wakefield of AlixPartners, referring to COVID-19’s lingering effect on the auto industry.
By Jim Henry • June 9, 2020 -
Courtesy of WardsAuto
Used-Car Prices Improve, But Prognosis Iffy
“It’s best to be cautious about expectations going forward,” says economist Tom Kontos, citing a supply-heavy market.
By Jim Henry • June 5, 2020 -
Courtesy of WardsAuto
Auto Dealers’ New Challenge: Disinfecting Moving Inventory
It’s a safe bet no auto dealer ever thought he or she would also be in the vehicle sanitizing business.
By Jim Leman • June 4, 2020 -
Courtesy of WardsAuto
Car Dealers Can Cash in on New Currency of Convenience
Steps auto retailers can take to arm themselves for a sales future that’s more digital, flexible and consumer-first.
By Katie Wilkins • June 3, 2020 -
Courtesy of WardsAuto
U.S. Dealers Receiving New Land Rover Defender
The SUV will have a starting price of $49,900 and will feature full-time 4-wheel drive, a twin-speed transfer box and a fully independent suspension.
By Chris Teague • June 1, 2020 -
Courtesy of WardsAuto
Five Content Ideas for Auto Dealers’ Video Shoots
Video on social media helps car dealers engage with customers during COVID-19.
By Jeremy Anspach • May 28, 2020 -
Courtesy of WardsAuto
Sensibility Should Guide Auto Dealers’ Virus-Related Advertising
“Come on down for your COVID-19 bargain” is inviting regulator attention.
By Steven Finlay • May 28, 2020 -
Courtesy of WardsAuto
Manheim’s Physical Auto Auctions May Go Away
By the end of 2019, about half of Manheim’s auction activities occurred online. Then the coronavirus hit.
By Steven Finlay • May 27, 2020 -
Courtesy of WardsAuto
Subprime Borrowers Getting Fewer New-Car Loans
Customers with subprime credit accounted for just 8% of new-vehicle loans in the week ended May 10, down from 12% in the first three weeks of March, before COVID-19 social distancing and business shutdowns took effect, J.D. Power says.
By Jim Henry • May 26, 2020 -
Courtesy of WardsAuto
Most-Seen Auto Ads Tout Incentives, Remote Buying
In the first-place ad for the week of May 11, FCA says it’s “helping you drive forward” by offering zero-percent financing for 72 months with no monthly payments for 120 days on select ’20 models.
By Jim Irwin • May 21, 2020 -
Courtesy of WardsAuto
F&I in Age of Car Dealerships’ Contactless Transactions
Even before the COVID-19 pandemic, friction in the F&I office was a customer issue.
By Tim Blochowiak • May 20, 2020 -
Courtesy of WardsAuto
Car Dealers’ At-Home Test Drives Can Get Tricky
Rules of engagement with customers at their homes are stricter than they are at the dealership, Henrick says.
By Steven Finlay • May 20, 2020
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