Dealers: Page
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Courtesy of WardsAuto
Insurance Makes Michigan Costliest State for Car Ownership
The average annual cost of car ownership in the U.S. is $5,264.58, Move.org says. In Michigan, the average resident pays $9,304.28 a year for their car, far ahead of second-place Florida at $6,765.22 and third-place Texas at $6,670.51.
By Jim Irwin • March 10, 2021 -
Courtesy of WardsAuto
Going Digital to Improve Dealerships’ Service Departments
Thanks to advances in artificial intelligence and other platforms, there are clear opportunities for improvement in a few key areas: Smarter call centers, better internal communication and more comprehensive service through augmented reality.
By Tasso Roumeliotis • March 10, 2021 -
Explore the Trendline➔
Courtesy of Toyota Motor North America
TrendlineTop 5 stories from WardsAuto
Automakers are evaluating their long-term strategies, revisiting their product mix, and approach to both retail and manufacturing approach along the way.
By WardsAuto staff -
Courtesy of WardsAuto
IoT Technology Enlisted in Anti-Carjacking Effort
By providing lot visibility, accessible security and even additional revenue streams, dealerships could control the little things through IoT technology and automation and could go on to solve many of the age-old problems facing so many dealerships.
By Patrick Hauert • March 9, 2021 -
Courtesy of WardsAuto
Three Simple Things Auto Dealers Can Do to Deter Crime
Your physical security strategy doesn’t have to cost a fortune. But to be effective, it does need to be multilayered, strategic and proactive.
By Jeremy White • March 8, 2021 -
Courtesy of WardsAuto
Digital Auto Retailing Wonderful, Not Magical
infiniti dealers take top spot in Pied Piper’s 2021 Internet Lead Effectiveness Study. Subaru, Acura, BMW and Land Rover also scored well, while the industry overall declined from the prior year.
By Steve Finlay • March 8, 2021 -
Courtesy of WardsAuto
Third-Gen Auto Dealer on Fast Track
Ohio dealer Rick Ricart predicts auto retailing’s “next revolution” will occur in fixed operations.
By Steve Finlay • March 4, 2021 -
Courtesy of WardsAuto
Silicon Valley Exec: Dealers Can Have Voice in Shared Mobility
New business models built around shared mobility and no-contact services tend to favor existing dealerships if they are willing to experiment and innovate, Ridecell vice president Mark Thomas says.
By Joseph Szczesny • March 4, 2021 -
Courtesy of WardsAuto
Auto Auctioneer Manheim Quick to Make Digital Switch
The giant wholesale auction firm switched to Manheim’s all-digital Simulcast system almost literally overnight. From doing about 50% of its sales remotely, Manheim went to 100% digital at all auction locations.
By Jim Henry • March 3, 2021 -
Courtesy of WardsAuto
Five Ways to Maximize Profits in Recon
These five tips from TrueSpot will help your dealership take cars from the truck to the lot faster, with fewer management headaches and better margins.
March 1, 2021 -
Courtesy of WardsAuto
A Dealer Management System That Makes Everyone’s Job Easier
Discover what Dealertrack DMS customers are saying about its ability to improve dealership operations, employee onboarding and reducing hidden integration fees. It’s time the technology at the center of your dealership served as a catalyst for success. Expect the unexpected.
By Cox Automotive • March 1, 2021 -
Courtesy of WardsAuto
Lot Management Done Right
Lot Management 360 from TrueSpot was built from the ground up to map dealer inventory and operations in a real-time dashboard.
March 1, 2021 -
Courtesy of WardsAuto
Vehicle-Service Customers Price-Conscious, Survey Says
“Only 34% of consumers are always satisfied with their auto-service provider,” says Upswell’s Nelson Rodenmayer.
By Steve Finlay • March 1, 2021 -
Courtesy of WardsAuto
Honesty Pays at Auto Dealerships, Say F&I Experts
An Assn. of Dealership Compliance Officers roundtable discussion centers on how to do it right – and stay out of the sights of government regulators.
By Steve Finlay • Feb. 26, 2021 -
Courtesy of WardsAuto
Service Ops Revenue Down, But 2nd Half Looking Better
Dealership service-bay revenues are down as people work from home and venture out less often. But as vaccines are administered and people become more comfortable traveling, dealership groups are optimistic about better business in the second half.
By Jim Henry • Feb. 25, 2021 -
Courtesy of WardsAuto
Fixed Ops Pick-Up & Delivery – Now a Necessity
The pandemic has accelerated many changes. Some customer-centric services, such as vehicle “concierge” or pick-up and delivery, went from a convenience to the price of admission for most fixed operations.
By John F. Possumato • Feb. 24, 2021 -
Courtesy of WardsAuto
Dealers Can Reach Extra Bases on the Recall Field
Vehicle service work provides on average 48% of a dealership’s gross profit, says Juan Flores of Kelley Blue Book.
By Steve Finlay • Feb. 22, 2021 -
Courtesy of WardsAuto
K-Shaped Recovery Spells Tighter Market for Subprime Loans
TransUnion reports serious auto loan delinquencies, defined as 60 or more days past due, increased substantially for customers with subprime credit in the fourth quarter vs. like-2019, to 9.05% from 7.41%.
By Jim Henry • Feb. 19, 2021 -
Courtesy of WardsAuto
Car Dealers Acted Fast When COVID Came
In a Wards/Ally webinar, executives of two major dealer groups tell how quickly their operations changed when COVID upended life as we know it.
By Steve Finlay • Feb. 19, 2021 -
Courtesy of WardsAuto
Agero Says New System Streamlines Recall Processes
The new product is designed to help automakers effectively manage vehicle recalls, a complex process that is typically delayed by inaccurate information and coordination obstacles – reasons why more than one in five vehicles have an open recall, Agero says.
By Jim Irwin • Feb. 18, 2021 -
Courtesy of WardsAuto
Building Consumer Trust Via Used-Vehicle History
With the used-car market rebounding more quickly than for new cars, it is crucial for dealers to ensure the vehicles they add to their inventory are worth the investment and will be safe and reliable.
By Kirsten Von Busch • Feb. 16, 2021 -
Courtesy of WardsAuto
Battling COVID-19 Tops NADA’s Priorities, New CEO Says
“The mission at NADA stays the same,” Stanton says. “We work for the dealer. We’re here to strengthen the franchise system, to help educate and advocate for the dealer business.”
By Jim Henry • Feb. 12, 2021 -
Courtesy of WardsAuto
Bob Woodward Tells of Biden’s Long Negotiating Technique
The veteran journalist and author is on the receiving end of a Q&A at a National Automobile Dealers Assn. convention session.
By Steve Finlay • Feb. 11, 2021 -
Courtesy of WardsAuto
Pandemic Sped Adoption of Digital Retailing, Survey Shows
The eLEND Solutions report says challenges with implementing digital retail sales processes may reduce their benefits.
By Jim Irwin • Feb. 11, 2021 -
Courtesy of WardsAuto
Car Dealer of Year Winner: ‘None Do It for Recognition’
New Jersey’s Rick DeSilva Jr. is 2021 TIME Dealer of the Year.
By Steve Finlay • Feb. 10, 2021 -
Courtesy of WardsAuto
Fewer Miles Driven Hits Dealership Profits
Despite record 2020 dealership profits from car sales and Finance & Insurance products, there’s less demand for parts and service because COVID-19 has reduced wear and tear on vehicles, Lithia, Asbury and Group 1 report.
By Jim Henry • Feb. 10, 2021
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