Dealers: Page 35
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Courtesy of WardsAuto
Puttin’ on the Ritz at Car Dealerships
Audi’s Amanda Skura and dealer David Long urge auto retailers to take some cues from the Ritz-Carlton hotel chain.
By Steve Finlay • June 13, 2022 -
Courtesy of WardsAuto
Column
Auto Industry Transforms Signing on the Dotted Line
As fast as dealers and lenders move along the pace of increasingly digital transactions, those utilizing remote signing tools should beware: Not all e-signatures are the same.
By Andy Mayers • June 10, 2022 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Consumers Turn Toward Economical Sedans
A Kelley Blue Book study shows fuel economy drives shoppers’ considerations.
June 9, 2022 -
Courtesy of WardsAuto
New-Car Inventory Pinch Driving Up Borrowing Costs
A shortage of computer chips is a big factor in low inventories of new vehicles, and that’s driven up prices. Lower new-vehicle production also means fewer, and costlier, used cars that are nearly new.
By Jim Henry • June 7, 2022 -
Courtesy of WardsAuto
Column
Digital Retail World Puts New Focus on Vehicle Photography
When it comes to vehicle photos, online technology has become highly extremely advanced and viewers’ expectations have heightened. Today it takes more than a few snapshots to capture potential buyers’ attention.
By Peter Duffy • June 6, 2022 -
Courtesy of WardsAuto
Ford Strengthens Dealer Training to Boost Loyalty
Ford partners with its dealers to strengthen customer ties, pickup and delivery, online retailing and service.
By Nancy Dunham • June 2, 2022 -
Courtesy of WardsAuto
Column
Customer Communication Crucial for Auto Retailers
With few OEM incentives, high profits and limited inventory, it’s easy to see why some dealers have pumped the brakes on marketing. Here’s why you shouldn’t.
By Carla Wade • June 2, 2022 -
Courtesy of WardsAuto
How Car Dealers Can Make Great YouTube Videos
Expert offers pointers at an American International Automobile Dealers Assn. webinar.
By Steve Finlay • June 1, 2022 -
Courtesy of WardsAuto
Dealers Can Now Further Customize Retail Digital Offerings
CarGurus' Digital Deal allows dealers to personalize digital retail auto sales to best suit their offerings.
By Nancy Dunham • May 26, 2022 -
Courtesy of WardsAuto
Column
Improving Efficiency in Used-Vehicle Repair-Work Approvals
A lack of estimate and approval coordination originating in the recon department is a recipe for inefficiency. A busy recon shop and time-stretched used-car manager both benefit when more comprehensive and all-in estimates are presented together.
By Josh Coutts • May 20, 2022 -
Courtesy of WardsAuto
Column
Considering Selling Your Dealership? Read This First
If you’re looking to sell your dealership, there are a few key factors you need to consider ahead of time. Neglecting to do so could mean settling for a lower price or not selling at all.
By Travis Peterson • May 20, 2022 -
Courtesy of WardsAuto
Poll: People Say Online Vehicle Financing Saves Time
Digital retailing is changing the car-buying process, according to a new study.
By Steve Finlay • May 19, 2022 -
Courtesy of WardsAuto
Most Americans Staying Above Water on Car Purchases
Using a measure that’s not strictly automotive, TransUnion’s Satyan Merchant says it’s encouraging that consumers continue to pay more than their minimum payments on their monthly financial obligations.
By Jim Henry • May 18, 2022 -
Courtesy of WardsAuto
Cadillac Sees Lyriq Drawing New Buyers to Brand
Cadillac announces pricing, availability for the Lyriq. The CUV is its first battery-electric vehicle.
By Nancy Dunham • May 16, 2022 -
Courtesy of WardsAuto
Successful Dealers Mix In-Person, Online Customer Interactions
Carvana’s model and missteps offer guideposts for new- and used-car dealers to follow.
By Nancy Dunham • May 16, 2022 -
Courtesy of WardsAuto
Educating Customers With Transparent Lead Responses
Dealers need to discuss shifting lead responses.
By Amanda Acio • May 11, 2022 -
Courtesy of WardsAuto
Automotive F&I Provider AUL Sold to Protective Life Division
AUL, based in Napa, CA, has a history of offering high-mileage F&I products going back more than 30 years, says Scott Karchunas, president of Protective Life’s Asset Protection Division, which has acquired AUL.
By Jim Henry • May 10, 2022 -
Courtesy of WardsAuto
Column
Repair Shops Turn to Technology to Combat Disruption, Drive Scale
With growing labor shortages and increased demand for vehicle repairs, shops need to consider increasing their use of technology systems to keep up with repair cycles.
By Mark Fincher • May 9, 2022 -
Courtesy of WardsAuto
U.S. Megadealer Groups Report Fixed-Ops Revenues Rising
While the outlook for parts and service is positive, Roger Penske, chair and CEO of Penske Automotive Group, says parts shortages and a lack of loaner cars are a couple of potential negatives.
By Jim Henry • May 4, 2022 -
Courtesy of WardsAuto
Column
Making Sense Out of a Broken Auto Recall Ecosystem
At any given time, 20%-25% of all vehicles on the road have open recall. Many of these vehicles find their way – unknowingly to dealers – onto used-vehicle lots.
By Mark Paul • May 3, 2022 -
Courtesy of WardsAuto
Column
Turning Profits With Business Development Centers
Rising salaries and unrealized expenses are skewing revenue, but proper planning can make an internal BDC a profit center.
By Lawson Owen • May 2, 2022 -
Courtesy of WardsAuto
Resourceful Car Dealers Write Rich ‘Auto-Biographies’
“Every used vehicle has a unique history and a unique value,” says Carfax’s Bob Grill, urging dealers to describe stock creatively.
By Steve Finlay • April 28, 2022 -
Courtesy of WardsAuto
Parts, Service Business Rebounding From COVID-Induced Slump
More driving means customers wear out their cars faster and have more collisions, and therefore need more body work. Many customers also are coming in for service work they postponed earlier in the pandemic, Lithia Motors executive Chris Holzshu says.
By Jim Henry • April 26, 2022 -
Courtesy of WardsAuto
Car Dealers’ Journeys Change Along with Customers’
“So much more is digital now,” Jessica Stafford says of car buying. “Customers expect it.”
By Steve Finlay • April 21, 2022 -
Courtesy of WardsAuto
Cars.com Expands Offerings With Two New Acquisitions
“Auto consumers expect more online,” says Cars.com CEO Alex Vetter.
By Steve Finlay • April 20, 2022
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