Dealers: Page 35
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Courtesy of WardsAuto
Parts, Service Business Rebounding From COVID-Induced Slump
More driving means customers wear out their cars faster and have more collisions, and therefore need more body work. Many customers also are coming in for service work they postponed earlier in the pandemic, Lithia Motors executive Chris Holzshu says.
By Jim Henry • April 26, 2022 -
Courtesy of WardsAuto
Car Dealers’ Journeys Change Along with Customers’
“So much more is digital now,” Jessica Stafford says of car buying. “Customers expect it.”
By Steve Finlay • April 21, 2022 -
Explore the Trendline➔
Courtesy of Kia Corporation
TrendlineArtificial Intelligence
Automakers and dealers alike are increasingly seeing the use case for AI within their operations. Explore some use cases in this trendline.
By WardsAuto staff -
Courtesy of WardsAuto
Cars.com Expands Offerings With Two New Acquisitions
“Auto consumers expect more online,” says Cars.com CEO Alex Vetter.
By Steve Finlay • April 20, 2022 -
Courtesy of WardsAuto
Car Dealership Customers Want ‘Low-Effort’ Buying
“If we want to make a vehicle easy to buy, we must make it easier to sell,” says CDK’s Andy Moss.
By Steve Finlay • April 18, 2022 -
Courtesy of WardsAuto
Update & Outlook 2022: The India Automotive Parts Manufacturing Industry
GlobalAutoIndustry.com talks with Vinnie Mehta, Director General of ACMA (the Automotive Component Manufacturers Association of India) on the current status and prospects for Indian automotive suppliers and the auto parts manufacturing industry.
April 18, 2022 -
Courtesy of WardsAuto
Column
Full Speed Into the Future: Six Takeaways From NADA 2022
COVID smashed the status quo, and just about everyone now sees that they can no longer hold on to the old ways. Change is going to happen with or without them being on board. A new day is dawning.
By Pam Cichoke and Autumn Schutz • April 15, 2022 -
Courtesy of WardsAuto
J.D. Power Predicts Profitable Years Ahead
The industry has bounced back from COVID-prompted downturns. An industry expert predicts the best is yet to come.
By Nancy Dunham • April 13, 2022 -
Courtesy of WardsAuto
Once Baffled by Gen Y, Auto World Pivots to Gen Z
“They are so young and so new as auto buyers,” says Experian researcher Amy Hughes.
By Steve Finlay • April 8, 2022 -
Courtesy of WardsAuto
Column
Three Entrepreneurial Lessons for the Auto Industry
As any entrepreneur knows, when in doubt or you’re getting stuck in “analysis paralysis,” just get out there and do it.
By Randy Kobat • April 5, 2022 -
Courtesy of WardsAuto
It’s an Odd Time for Automotive Marketers
“It’s tough when clients say, ‘Why would I spend marketing dollars during this inventory situation?’” Equifax’s Joey Watson says in a Wards Q&A.
By Steve Finlay • April 4, 2022 -
Courtesy of WardsAuto
Auto-Loan Scammers Staying Busy
Auto-loan fraud reached an estimated $7.7 billion last year, “a number we, unfortunately, expect to continue rising,” says Point Predictive’s Frank McKenna.
By Steve Finlay • April 1, 2022 -
Courtesy of WardsAuto
Online Reviews Influence Car Dealers’ Service Customers
Online reviews are “the biggest influencers” of where customers shop, says Digital Air Strike CEO Alexi Venneri.
By Steve Finlay • March 23, 2022 -
Courtesy of WardsAuto
What Follows Auto-Inventory Dearth? Pent-Up Demand
“How long can record pricing and profits persist?” asks J.D. Power’s Thomas King.
By Steve Finlay • March 23, 2022 -
Courtesy of WardsAuto
International-Brand U.S. Auto Dealers Put on the Gloves
A proposal to limit EV tax credits to union-made U.S. vehicles is “anti-American,” says 2022 AIADA Chairman John Connelly.
By Steve Finlay • March 18, 2022 -
Courtesy of WardsAuto
Twenty Years Later, RouteOne Innovations Keep on Coming
“We are the hub in a hub-and-spoke model, with auto dealers using our platform to connect to lenders,” says Jeff Belanger, the company’s chief revenue officer.
By Steve Finlay • March 15, 2022 -
Courtesy of WardsAuto
Incoming, Outgoing NADA Chairmen Have Their Say
“Rather than letting seismic shifts rock us to the core, let’s make this a defining moment and create our own destiny,” says 2021 NADA Chairman Paul Walser.
By Steve Finlay • March 15, 2022 -
Courtesy of WardsAuto
Formerly a Top Auto Exec, He’s Now Nation’s Top Dealer
“One thing I would not do is fragment between EVs and ICE,” says AutoNation CEO Mike Manley, a former auto executive.
By Steve Finlay • March 11, 2022 -
Courtesy of WardsAuto
Auto Lenders See Borrowers Less Hung Up About Privacy
“We are going from a day when people said, ‘Oh, I don’t want you to have my data,’ to ‘OK, you can use it if it is to my benefit,’” says Ida McKinley of GM Financial.
By Steve Finlay • March 11, 2022 -
Courtesy of WardsAuto
Auto Dealers, Lenders Keeping an Eye on CFPB Again
The Consumer Financial Protection Bureau “is where it is happening,” American Financial Services Assn.’s Celia Winslow says of Washington concerns.
By Steve Finlay • March 10, 2022 -
Courtesy of WardsAuto
Used-Car Wholesaler Manheim Upgrades Imaging Technology
The improved images ultimately will automatically detect damage and generate more detailed, accurate — and importantly, more consistent — condition reports.
By Jim Henry • March 8, 2022 -
Courtesy of WardsAuto
TrueCar+ to Allow Consumers to Complete Entire Car-Buying Process Online
The new online portal will allow dealers to extend their sales reach and provide “instant access to a turnkey digital marketplace,” the Santa Monica, CA-based firm says.
By Wards Staff • March 7, 2022 -
Courtesy of WardsAuto
Some Car Dealers Good, Some Not-So-Hot at Handling Internet Leads
Don’t “blow off web customers because you got busy,” advises Pied Piper CEO Fran O’Hagan.
By Steve Finlay • March 7, 2022 -
Courtesy of WardsAuto
Car Dealers on One Side, Shoppers on the Other
“This ultimately makes sense” for auto retailing, says Presidio Group CEO Brodie Cobb.
By Steve Finlay • Feb. 25, 2022 -
Courtesy of WardsAuto
Column
Dealer Retention More Than Dollars and Cents for Vendors
If you provide value, prove your ROI and have great people providing concierge-level service, congratulations. You are off to a great start. But, of course, there is always more to the story.
By Mark Paul • Feb. 24, 2022 -
Courtesy of WardsAuto
Technology Leads with Future In-House Dealership Models
Editor's note: This story is part of the WardsAuto digital archive, which may include content that was first published in print, or in different web layouts.In the US and other jurisdictions around the world, the independently owned and operated car dealership has been part of the auto industry f...
By Eric Volkman • Feb. 24, 2022
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