Dealers: Page

Newgen, ADP, IBM create place for consumers to “park” on-line

Newgen Results Corp., ADP and IBM have created an Internet site where vehicle owners can get information on their vehicles and make appointments with dealership service departments.Myautogarage.com is a web-based service for dealers, manufacturers and consumers. It will link all three entities to build loyalty, reduce costs and improve customer satisfaction.Behind the scenes, Newgen's technology pulls

March 1, 2000

WHO SHOULD BE AUTO EXEC OF CENTURY?

THE HYPE ABOUT THE MOST SIGNIFICANT HUMAN OF the 20th century left no doubt about so many people's contributions to humanity.Producing and marketing automobiles is acknowledged as America's most prolific industry with one of every eight jobs in the U.S. connected to this giant.Also, there is no question as to the impact of the automobile on the demographics and culture of the U.S. It is safe to assume

By Nat Shulman • March 1, 2000

Explore the Trendline➔

Top 5 stories from WardsAuto

Automakers are evaluating their long-term strategies, revisiting their product mix, and approach to both retail and manufacturing approach along the way.

By WardsAuto staff

The advertising puzzle

Where do you put all the pieces? Dealership advertising can be a puzzle.Auto retailers must decide which part of their advertising budget to put where in order to reach the most potential customers.Putting that puzzle together is challenging these days because so many advertising options are out there.Planning an advertising campaign has become more complex than merely buying a page in the newspaper

By Tim Keenan • March 1, 2000

Make sure you control your estate - not the IRS

Is there anything your father should have done, that he didn't, regarding his estate planning.""Yes," says the son.The question was posed by the father's original dealership partner (now in his 80's) to the son years after the father's death.The son, a successful auto dealer, was very emphatic in his response."Dad was unwilling to do anything because he thought he would be losing control. We were

By Hugh Roberts • March 1, 2000

How do the top performers do it?

Visit any dealership in the country; look at the performance and careers of the individuals who sell cars there and those who manage them. There's one very fascinating question to ask each time. How do consistent top performers do it? Is it luck? Is it good looks? What skills do they possess that enable them to out perform their piers, month after month?The truth is, these people have a natural instinct

By David Jacobson • March 1, 2000

AVOID USED-VEHICLE WHOLESALE GOOFS

One of the areas where a dealership is the most vulnerable is in used-vehicle wholesale. How can this be when selling cars and trucks is our business, and we are "on top of the market"? What creates this vulnerability? There are several possible answers, but, in my opinion, a lack of discipline is the number one reason.We're human. So we sometimes make a mistake when trading for a used-vehicle and

By Tony Noland • Feb. 1, 2000

Auto Talk: Car-like ‘02 Bravada Will Debut in NY

The next-generation '02 Bravada will feature a car-like design and will nearly double sales of the current Oldsmobile sport/utility vehicle (SUV) when it goes on sale in January 2001, the GM division's Marketing General Manager Karen C. Francis tells WAW.The '02 Bravada will be unveiled at the New York auto show in April."If you look at the new Aurora, and then squint your eyes and make it sport/utility,

By WARD'S AUTO WORLD STAFF • Feb. 1, 2000

Dealers say what’s what

Auto retailers from across the country speak out The economy is cooking, but for how long? The Internet is being described as a great selling tool, but for whom, really? And what's the deal with manufacturers getting into the car-selling business?Those are some of the questions dealers raise as we close out our annual "State of the Industry" series. In the December edition, domestic auto executives

Feb. 1, 2000

Sometimes you just have to create a demand for maintenance

Most dealership service departments realize the importance of marketing to their customers. The question is do they "push" the products or services to their customers or do they create a "demand" (need) and subsequently have the customers ask for it. Both approaches should be utilized to maximize effectiveness and profitability."Product Push" is when the service advisor/technician recommends the replacement

By DAVE SKROBOT • Feb. 1, 2000

‘00 LEASING, NOT SALES, MAY SLOW DOWN

PHOENIX - Predicters of a new-vehicle sales dive this year could be in for a big sur-prise "again," declares Bank One's chief eco-nomist Diane Catherine Swonk.Income growth, used-unit sales strength (despite the surge in off-lease products) and the "dramatic growth in home equity wealth" counteract the kind of cyclical plunges experienced as recently as 1990-1992.That's what Ms. Swonk tells a Bank

By Maynard M. Gordon • Feb. 1, 2000

FATHER OF LEASING SEES GOOD & BAD

HE'S CALLED "THE FATHER OF LEASING." ROBERT REWEY laughs off that title. Yet he was Lincoln Mercury's general manager when that Ford Motor Co. division pioneered non-commercial leasing in a big way in the late 1980s."We had quite a lead," recalls Mr. Rewey, now Ford's group vice president of marketing, sales and service.And quite a task."There was a lot of dealer training and educating because they

By Steve Finlay • Feb. 1, 2000

MANHEIM AUCTIONS BUYS ADT FOR $1 BILLION CASH

The largest and second largest auction chains in the U.S. are merging with Manheim Auc-tions'$1 billion cash purchase of ADT Automotive.Manheim, owned by Atlanta-based Cox Enterprises, Inc., runs more than 80 auctions. The 28-auction ADT group, head-quartered in Nashville, TN, was a division of Tyco International Ltd., which says it sold the auction business because it did not 'fit well' with its

By Mac Gordon • Feb. 1, 2000

This lending firm sees dealers differently

Time was, dealers had few alternatives, short of signing their lives away, if they wanted to take out a loan to expand or improve their businesses.These days offer a couple of ways to raise capital: enter into a real estate investment trust (REIT) or sell the dealership to a consolidator. Both have advantages and disadvantages.But if dealers want to keep their real estate and their controlling interest,

By Tim Keenan • Dec. 1, 1999

LEAVE THE RETAILING TO GM DEALERS!

General Motors intention to enter into the retailing marketplace for new vehicles would be a serious mistake with dire consequences.The reality is automobile manufacturers do not know how to sell cars profitably one by one to Mr. and Mrs. Consumer.During my half-century career in the retail automobile business I have never known of a profitable GM retail store. If a retail store existed, it was the

By Nat Shulman • Dec. 1, 1999

Dealing in Las Vegas

LAS VEGAS - How fast has this fast-paced town grown?Ping-Lee DeRogatis, general manager of Desert Dodge on West Sahara, gives her own perspective of a city on a roll.She says, "When I moved here in 1989, there were about 700,000 people living in Las Vegas. Now there are about 1.3 million."When I came to work at this dealership there was desert on all four sides of the building. Now this intersection

By Steve Finlay • Dec. 1, 1999

LOOKING BACK AT ODOMETER ROLLBACKS

NEW-VEHICLE CONSUMERS CURRENTLY POSSESS THE most favorable warranties and consumer protection laws in American industry. My experience with other warranties on major appliances shows a vast imbalance between a 36-month/ 36,000-mile bumper-to-bumper warranty with other major non-automotive manufacturers who warranty their products for a matter of days.Today's blanket of protection for vehicle buyers

By Nat Shulman • Nov. 1, 1999

BODY REPAIR INDUSTRY’S NO. 1 ISSUE

Body shop owners and managers seemed skeptical, but not surprised in September when Allstate Insurance announced a goal of 72-hour turn-around on most of its customers' collision-damaged vehicles it repairs.This new focus on cycle time - an insurance industry term that defines how many days pass between when a claim is filed and when the vehicle is repaired - is bound to affect dealership body shops

By John Yoswick • Nov. 1, 1999

HE LIKES BOTH OLD AND NEW IDEAS

ROSEVILLE, MI - Dealer Jeffrey L. Tamaroff likes new ideas as well as old ones that work. That's how he and his general manager of 16 years, Rodger D. Lau, run the six-franchise Jeffrey complex in suburban Detroit.As an innovator dedicated to employee training, Mr. Tamaroff, 45, is applying experience gleaned from the"family business."His father, Marvin Tamaroff, 72, is a pioneer Buick-import dealer

By Maynard M. Gordon • Nov. 1, 1999

Key system works around the clock for service customers

Expanding operating hours is one way to make dealership service more convenient for customers. Another way is to allow customers to drop off and pick up their vehicles after business hours.The Service Express 24 key system allows that, according to its manufacturer, Spectrum Composites Inc. (SCI) of Troy, MI."Consumers today have a broad range of choices where to service their vehicles," says SCI

By Tim Keenan • Nov. 1, 1999

PROPONENTS BET ON BUY-HERE, PAY-HERE

LAS VEGAS - Many people come here to win money. But several dealers attended a Las Vegas conference to learn how to make money - potentially lots of it - in the sub-prime market's buy-here, pay-here financing.Touted as sub-prime's could-be jackpot, buy-here, pay-here is where dealers, rather than third-party lenders, bankroll their own lending to customers with spotty credit.It's a gamble but with

By Steve Finlay • Nov. 1, 1999

“My greatest fear is that my son will fail”

My greatest fear is that my son with fail if he succeeds me at my dealership."This recent quote from an auto dealer client of mine reminded me of how important a role emotions play in succession planning. The interesting part is that this dealer's son is doing very well as general manager of a very profitable dealership. So what's the problem?Like many dealers who started from nothing, you know what

By Hugh B. Roberts • Nov. 1, 1999

STICKER PRICES UNFAIR TO DEALERS

MANY THINGS ARE UNIQUE TO THE RETAIL automobile business. But nothing is more unique than the retail price sticker on pre-delivered new vehicles.Why is this important U.S. industry required by law to display their retail prices on their products?When the new vehicle labeling law was enacted on July 7, 1958, Congress's intent was explained in the House Report accompanying the legislation:"The primary

By Nat Shulman • Sept. 1, 1999

The quest for the perfect close

I recently received some feedback from a talk I gave a few months ago at the Wisconsin Automobile and Truck Dealers Assoc. in Madison that I think might interest you.The seminar on closing and handling objections was slated to be three hours in length. I had trouble cutting things short because of the participation of the group. They were great. As any speaker knows, the reward is in finishing your

By Jon Quade • Sept. 1, 1999

SELLING CARS TO THE NOSE-RING SET

A young person wearing clothes three sizes to big and body-piercing jewelry that wouldn't clear an airport metal detector saunters into your dealership.What do you say?"Someone call the cops!""Does that nose ring hurt?""Let me show you around?"The answer is "C," says Julie Roehm.She's young and hip. She also has an M.B.A from the University of Chicago and is the brand manager for Ford Motor Co.'s

By Steve Finlay • Sept. 1, 1999

Wynn’s Warranty hooks up with e-fin

The Wynn Oil Company enters a strategic alliance with e-fin, Electronic Financial Mark-etplace (www.e- fin.com), an online, indirect auto finance channel.Wynn's Warranty Division markets vehicle service contracts and product warranty programs to car buyers through approximately 10,000 franchised and independent auto dealers.Vice President and General Manager Don DiCostanzo of the Wynn's Warranty Division

Sept. 1, 1999