Land Rover dealer scales to peak of success

Market penetration, customer satisfaction and overall satisfaction with the repair and maintenance process earns the title of top U.S. Land Rover retailer for Miami-based Land Rover South Dade.

A Land Rover-exclusive facility that specializes in four-wheel drive vehicles, Land Rover South Dade garners 8,879 points out of a possible 10,000 to win the Land Rover Trophy. Owned and operated by Warren Henry Zinn, president of Warren Henry Auto, Land Rover South Dade was evaluated in 16 categories including vehicle sales and vehicle initial quality.

Says manager Peter Warwar: “This award was no accident. Our mission is to be exceptional, not conventional.”

Land Rover South Dade features sales team members who are fluent in two, three and even four languages. Appropriate because Mr. Warwar considers communication the hallmark of his operation, inviting staffers to exchange ideas at regular luncheon meetings.