Flexibility and convenience are key to meet evolving consumer trends—and that extends to the service department. To drive revenue in fixed ops, it’s critical for dealerships to enhance the service experience. The reward is twofold: Happy customers will return for future service needs—and perhaps even return to trade in and then purchase a new vehicle.

To elevate the service experience, make it easier for customers to schedule and check in for their appointments. Look for ways to help provide clear updates so customers understand their vehicle’s status and approve ROs faster, while reducing staff downtime to keep operations running efficiently.

Seamless Scheduling, Check-Ins, and Payments

Let customers book appointments any way they prefer by using real-time availability scheduling online. Customizable menus allow you to keep your pricing up to date, promoting transparency in order to build trust with customers.

Once customers get to the service department, self check-in fast-tracks the repair write-up process. Tablet reception allows staff to greet customers by name, with a complete vehicle history and service record at their fingertips.

Flexibility is key once again when it comes time for customers to pay – whether paying in-lane, responding to an online request, or choosing to finance the repairs for higher-cost situations.

Enhanced Communications

Service departments that offer efficient consumer touchpoints create seamless service experiences for all consumers, even those who may not have a profile at the dealership. Service managers can text customers, turning inquiries into appointments, as well as engage in real-time status updates for a better customer experience and improved staff productivity.

Enhanced Multimedia

Help customers see and hear why additional service repairs are needed with high-quality customizable images and audio and video sent via text or email. The benefit: dealers have seen approvals in as fast as 7 minutes when they send video with Additional Service Recommendations (ASRs)^*.

Enhanced Reporting

Ensure the shop is always operating at full capacity with solutions that can optimize appointments based on work to be performed. Dashboards and performance scoreboards provide real-time insights and performance tracking into shop output, helping service advisors identify and address inefficiencies.

Maximize service department revenue with Xtime solutions for the ultimate customer experience. Click here to learn more.

^{* Based on median approval time for dealers using Xtime Inspect and Enhanced Multimedia, January to July 2024.}