J.D. Power and Associates Reports: Auto Insurance Claims Satisfaction Declines Following Increases in Two Consecutive Quarters

WESTLAKE VILLAGE, Calif., April 18, 2012 /PRNewswire/ -- Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction Study(SM)—Wave 2 released today....